Fabulous new car ! The ultimate and classy

It’s been over 4 weeks since Doncaster BMW lost my car keys and damaged my car further without repairing it
I towed it to another dealer who repaired it promptly and expertly
On the day removing g my car the service manager could not find my keys and promised to check with the mechanic to return them
Due to be charged twice for the tow truck as the dealership delayed them and they left the first time I asked them to release the car and let me know when they located the keys. I did not hear from them for a week .
I spoke with their service Manager Dom who said Lucas was going to investigate and call me back
He has not yet done so despite me leaving several messages over the past three weeks for my keys
They are really good at new car sales however the service department is appalling
Buy your car from someone else as you will have endless headaches during service as I did

Approximate cost: $35000

Great service but very expensive comparing to others

My car was in their workshop in May 2021 now a pulley has failed costing over $1000. Perished rubber that looked 60 years old. Not picked up by these guys, obvious to any mechanic looking at the car it needed replacement. Will never deal with Doncaster BMW again. The matter will be taken to VCAT.

There is no better dealer than Doncaster BMW. I have dealt with Audi with 5 cars & Merceedes in Doncaster which I have had 3 cars including GLC AMG. Merceedes Doncaster are the worst dealer and would never buy from them. I am so happy with my X4 M40i SUV. Three people who go above and beyond for sales and customer service are Peter Smit the best sales person and nothing is too much trouble. Marina Sestan who is the best lifestyle specialist BMW could ever have. Then we have Julian who should be customer service Manager who showed me everything about my new car with great knowledge. A bonus for them would not go astray. Thank you so much and keep showing Merc Doncaster how to treat customers.

Would not recommend,service very poor,no communication on progress or time remaining. Took my motorcycle for service booked 10am got my bike back at 2:30 pm : DISAPPOINTING

Approximate cost: $462

We took our mini to Doncaster BMW for a minor service expecting great service, yet walked away disappointed. The initial experience was great when we dropped off the car, with the staff sitting down with us discussing al they could do, however during the day decided to repair items that we did not authorise which were high cost, leaving simple things like resetting warning lights not completed. Left with a big bill but nothing we asked to have looked at completed. Contacting anyone over the phone for updates was impossible during the days, leaving several messages for a call back. Very fancy place, and they provide you with a great coffee, however not that great a their core business!

Very good service. I had a engine problem and they gave me a fair quote. I then visited a <a href="http://www.warmsworthgarage.co.ukservices.html">bmw specialist Doncaster</a> to get a small carbon wing fitted on my 6 series. It was a great day for my vehicle!

My under-warranty Mini needed several repairs recently that took three visits (two of which took the whole day) to rectify. No great issue with this (especially as I had the use of a free courtesy car) as the work seems to be have been well done and I have had no follow up problems.

However, I have found the prices I would have had to pay (if the car wasn't under warranty) to be astonishingly high. I also have concerns over their record keeping as they have no record of my last visit and the work that was completed on that day.

Everyone is courteous, however, and I feel in good hands at Doncaster BMW.

Waste of time. GO TO ANOTHER DEALER for servicing of car. I had to fix the motor for window twice and now 2 months later I have the same problem. I have also taken my car in 3 times to fix another problem. Its still not fixed.

I will go to another dealer to service and buy my next car.

From people I spoke to who deal with Doncaster BMW it mixed opinions in regards to service.

I guess I would have said good things last year.

Approximate cost: $450