Don't Fret Pet

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verified email - 12 Nov 2021
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Terrible experience. Our minder was young and too time poor to adequately mind a dog. Her priority was her athletics training & contract catering job over the Xmas break. Our minder lived with her parents and her mum didn’t like dogs. There wasn’t a yard so where was he kept while she was working the multiple catering shifts?

We received a call day 2 of our 8 day interstate trip. Don’t Fret Pet claiming he was sick & we had to collect him immediately. Tricky when you’re interstate. Arrived home to an extremely anxious, out of sorts dog. Never again.

Don't Fret Pet 22 Nov 2021

Thanks, Samantha, for sharing your experience from 11 months ago.

We are surprised that you mention that you arrived home to an extremely anxious, out of sorts dog as the text we received from you on 29/12/21 12:25 stated Harry seems fine. We can't tell any difference and Owen said he was fine first night he collected him..

As indicated at the time, the primary concerns of the minder were that Harry was defecating inside their home, chewing table legs and chair bottoms and had also bitten one of the family.

This was a very extreme situation given the thousands of dogs we have minded over the past 28 years and we took action to ensure the care of Harry and the safety of everyone involved.

Hence, we did all we could to resolve this situation under the circumstances and immediately provided you with a complete refund. If you wish to, please contact us as we are happy to, once again, discuss it with you.

verified email - 16 Oct 2019
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We have used Don't Fret Pet 40 times over the past 11 years and need to finally write a review to express our gratitude for this service.

Our lovely now 14 year old Staffy boxer cross, Ziggy is a rescue dog with an unknown past. When we first adopted her we used (carefully chosen) kennels with good reputations. After even a short stay she would return highly stressed, hair falling out, constipated and very unsettled, taking days to settle back at home. When she returned home from her first stay with Don't Fret Pet she had her routine wander and sniff around the house then jumped into her basket and went to sleep perfectly content. We have used DFP ever since.

For the past 7 years we have been very lucky to have a wonderful caring minder "Aunty Margaret" who has always gone well beyond our expectations in caring for our little girl. We are very appreciative of the individual care and attention that Margaret has given Ziggy. It is very reassuring to know that our dog is being so well looked after, especially as she has got older and has some medical issues and has at times become unwell on her holidays. We now check Margaret's availability before booking any holidays.

Thank you so much Margaret and Don't Fret Pet.

Don't Fret Pet 16 Oct 2019

Thank you, Carolyn, for your lovely review. It has always been our pleasure to care for Ziggy and as you indicate, Ziggy and Margaret certainly do have a very special relationship. When Ziggy is having one of her times when she is not feeling as bouncy as usual, we know how much Margaret feels her pain too. As you say, Margaret goes out of her way to provide extra reassurance and care to Ziggy, helping her to recover or deal with whatever has been ailing her.

All our minders at Dont Fret Pet! love having their visiting doggie guests and as I know myself from being a dog minder it is wonderful when the same dogs keep returning for their holidays. It really is like they are part of our families and you can see that to the dogs it is home away from home many of them scarcely giving their mums and dads a backwards glance as they go to join their Dont Fret Pet! Aunties and Uncles.

We look forward to Ziggy coming into our care for many more holidays with her Auntie Margaret.

09 Feb 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Fantastic service. We met the minders a few weeks before we went away and they were just wonderful. When we dropped Jelly off she didn't even look upset that we were leaving. Our minder sent us text messages regularly and photos. We could see how happy Jelly was and how well she looked and were relieved to see that she was totally fine. The person we did the booking through was also great and very understanding of our special requirements for Jelly. I just wish we had found out about this service a long time ago.

verified email - 02 Oct 2016
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

in the past dont fret pet was amazing with truly lovely carers..this time around not so good as we were curtly informed our dog had been doing toilet inside their house while we were gone..we were given a cold reception by both carers especially the husband which made me want to get our little girl out and home asap.. she was extremely traumatised by it as she was so very clingy for days..in future we will take her with us . its too expensive to put her thru such an experience again

BurtonErni 05 Oct 2016

I was really surprised to read this feedback as I have used Dont Fret Pet a number of times with great success. Of course my dog didn't go to the toilet inside. I'd expect that if my dog did that then I might not get warm welcome either just as I'd be annoyed to have to clean up all the time if I had someone else's dog mess up inside at my place. Time to take some responsibility and be accountable. I know I'd do that if my dog disgraced herself.

Don't Fret Pet 05 Oct 2016

It is a shame that Gizmo did not appear to be as happy as she was on her other holiday with Dont Fret Pet!. Perhaps she was feeling out of sorts during her stay and that contributed to her toileting not being up to its normal standard though Gizmo's minders did leave the door open to make it easy for her during the lovely sunny weather that we had during her stay.

Many things can cause a dog to become anxious and not following their normal toileting habits can do just that. If this was the case it quite possibly could have taken a few days back in her normal routine to help her feel back to herself again. It is a shame that you felt the carer was not as receptive as usual. It is very likely that, at the time, they were unsure and embarrassed to be having to let you know of all the accidents that had occurred. No one likes letting people know that their beautiful furbaby has been not quite perfect. They have been minding for us for years and we always get wonderful feedback about them so your comment about them was extremely surprising for us.

As you have mentioned you found the service we provided amazing for your previous booking and we are sorry that you did not feel the same about this last one.

verified email - 09 Jan 2015
Service Rating
2.0
Quality Rating
2.0
Value Rating
1.0

I will never use this service again. Very expensive, you provide everything including food. They seem to just get anyone to look after your dog. They promise a "holiday for your pet" but our minder did not even walk our Labrador & staffy (even though she had promised to do so)the whole time they were with her which was a whole week!! They were just stuck in her yard the whole time. I seriously wonder if she even went out there (to give them any sort of attention) other than to feed them! That was no "promised holiday" for my beloved pets!! I even emailed them to express my concerns after I brought my dogs home, but have not heard back from them. Do not use this service, I am extremely unhappy & disappointed with them.

Approximate cost: $497

leahg1 10 Jan 2015

Glad you reviewed this so others can avoid it.

DM1970 10 Feb 2015

Unfortunately, it took Don't Fret Pet over 2 weeks to respond to my repeated emails about my dissatisfaction with their service. It cost me $71 a day for my dogs to be just left in someone's yard for 1 week, with NO Walks (& we provided all food etc) They only offered me a $50 credit to use next time I use your service, & I was not satisfied with this. I think because their service did not live up to what they had personally promised me & it did not "provide a holiday for my dogs" & my dogs came back to me very stressed & unhappy, I feel I should have received a refund of some sort not a $50 credit to only use towards a future service with them. I will not risk it again, plus I do think it was a very expensive service. My advise to other dog lovers, use Animal Welfare League Boarding instead, they only charge $25 p/day including using premium food & they will guarantee to walk your dog everyday & give them lots of attention, they will even wash your dog too. MUCH BETTER!

verified email - 14 Aug 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We picked up Evie this afternoon from Ken who minded her for the weekend, and I just wanted to say a huge thankyou! This was the first time we have used Don't Fret Pet and it was so wonderful, we will definitely be using you guys again and spreading the word to everyone we know! Ken is so lovely and Evie just loved him! He even gave her a new toy to take home!

Don't Fret Pet 31 Aug 2013

Thanks for your feedback, Bree, and we are glad that you were so pleased with our service. Thank you for spreading the word as well.

Ken wrote only two words on his feedback about Evie, "Absolute treasure", so I think we can safely say that he enjoyed her as much as she enjoyed him.

verified email - 10 Aug 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We were very pleased with Alan and Sandy's care of Ronan over the long weekend in June. They looked after him with excellent attention after his leg surgery and followed our instructions perfectly. We would be very happy leaving him again with such capable minders.

Don't Fret Pet 05 Aug 2013

Thank you for your feedback, Colleen. We will certainly pass this on to Alan and Sandy.

Mylady 10 Aug 2013

Helpful Review

troys9 11 Aug 2013

Useful to know of a caring vet in the area

verified email - 03 Jul 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

They looked after our little Gracie so well we thought she might not come home! Seriously absolutely great they cared for her like she was their own, felt really comfortable with the family from the moment we met them which was a fantastic thing as we are new to all this and we were very confident they were the right family to look after our puppy.Very happy, definetly will continue to use their services if they'll have us again !!

Don't Fret Pet 04 Jul 2013

thank you so much for your lovely feedback, we are so pleased that you were happy. We know Gracie had a great time and was a beautiful house guest, she is very welcome back anytime. thank you again for using our service.

verified email - 25 Jun 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I just wanted to pass on how pleased we were with the family who minded our Dog for five weeks. Kobi was spoilt by the entire family and looked so healthy and happy when we collected her. Although Kobi was happy to be home she missed her 'other' family for a few days-a sure sign of the care she had!

Don't Fret Pet 25 Jun 2013

Thanks for letting us know how pleased you were with Kobi's care. We appreciate you taking the time to do so.

verified email - 01 Jun 2013
Service Rating
4.0
Quality Rating
4.0
Value Rating
3.0

Don't fret pets' Janene, Tony and Kay have been great. Very friendly and prompt service provided. The booking process and forms were user friendly and easy to use. They have provided us with a great Family to mind our dog when we are on holidays. Staying in a family home is a little more exy than the kennel, but so worth the money. Tom was spoilt at Karen's house and he was so happy and relaxed when he returned home after his holiday. We have already booked his next holiday. We can leave him knowing he is safe and being loved while we are away.

Don't Fret Pet 04 Jul 2013

thank you for giving us your feedback. We know Karyn loved minding Tom and he was a very good boy. Thank you again for using our service.

verified email - 25 May 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Used this company back in 2008. Was very happy then with my dog coming home and he was just fine not a problem with him. Unlike a time he had to go to a kennel, where it took him a week to forgive me. Would 100% use again if family don't take on my next trip.

reviewer-guy 25 May 2013

Sounds like they do a fantastic job!

Don't Fret Pet 27 May 2013

Thank you for posting a review, Tamtam. We often get feedback that our clients find their dogs come home very happy, much happier than when they have used very reputable dog boarding kennels, and that their dogs are just as happy to go back to their minder next time.

verified email - 24 May 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I would like to express my appreciation and big thanks for support I received from Don't fret pet. I was recently admitted in the hospital (as an unexpected emergency) and I was worried about the care for my dog. Don't fret pet was able to find a minder willing to take my 1 year old GSP within about an hour. While I finally found an alternate solution within my family, it was indeed an impressive display of professionalism, flexibility and helpfulness.

View all 4 comments
traceyt11 25 May 2013

I have only ever heard good things about this company, but never used myself.

Don't Fret Pet 27 May 2013

We were only too pleased to be able to help and glad for you that a family member was able to assist. Please contact us if you need us any time in the future.

TooTiFlameZ 07 Jun 2013

Lovely words, very helpful

verified email - 23 May 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

The people at Don't Fret Pet are really friendly and found a minder for us quickly. The minders were awesome! They looked after our dog Pepper so well - she didn't want to come home!! We had to almost drag her out of the car!! Terry & Ailsa were great. I felt confident our precious pooch was well looked after. Will definitely arrange for minders when we want to holiday again. Top service!

Don't Fret Pet 04 Jul 2013

thank you for your wonderful feedback, we are so happy that you were happy with the love and care that Pepper received while on holidays. Thank you for using our service

verified email - 19 May 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

such an amazing service, wouldn't trust anyone else to organise my dogs holiday or mind them. I give them 10/10”.

Don't Fret Pet 20 May 2013

thank you for your lovely feedback, it's really nice to know that you are happy with our service.

verified email - 17 May 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

The staff at Don't Fret Pet were very helpful and found the perfect minder for my 16 year old Jack Russell. My little dog was taken care of beautifully for 4 days by a very caring lady and I can highly recommend this professional service to all pet lovers.

Approximate cost: $164.00

Don't Fret Pet 17 May 2013

Thanks for your feedback, Liz. We are pleased that you were so happy with Spot's care.

Icy006 17 May 2013

Wow. Great! Thanks

verified email - 14 May 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

It was the first time we had used Don't Fret Pets. We had a young Puppy who wasn't toilet trained this didn't bother Ken who was only to happy to care for her in his home.

We thought it was great that Taffy was being looked after in a family home not in a Kennel. Ken gave her the care & attention that she needed.

We would recommend Don't Fret Pet to our friends.

Don't Fret Pet 14 May 2013

Thanks for your feedback, Tracey. Ken wrote: "A good doggy and everyone happy. Very easy to mind. Very good inside dog." He also said that he would "absolutely" mind Taffy again.

verified email - 12 May 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Would highly reccommend DFP to any dog owner. My Daisy got very spoilt by her carer and was not at all stressed when we picked her up after a week.

Approximate cost: $35 per day

Don't Fret Pet 14 May 2013

Thank you for taking the time to provide your feedback, Tracy. Judy was also very happy with Daisy and her feedback was: "Was a very lovable little girl. Excellent in car, great with my brother's dog. Settled very well. Became fussy with food supplied. Loves her walks." She also said that she would "absolutely" mind her again.

verified email - 09 May 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We were very happy with Scootsy's minder Ken Sparrow.

Scootsy took to Ken straight away by giving Ken a big lick all over his face. When we picked up Scootsy after three days the dog was happy and content. Scootsy shook hand and gave Ken another lick before we took him home.
We found Ken a gently loving person who adores dogs .
It put our mind at ease knowing that our dog was loved and well looked after while we were away.
We will certainly recommend Ken to our vet and anyone else who is looking for a minder.

Once again a very happy dog and owner.

Don't Fret Pet 09 May 2013

Thanks for your lovely feedback, Thea, and we are pleased that you were so happy with Scootsy's care. Ken gave us excellent feedback on Scootsy’s. He told us that Scootsy was excellent company for him and would love to mind him again.

verified email - 08 May 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We had a wonderful first time experience with “Don't Fret Pet Service”. Our Minder Judy was lovely, very friendly and could tell she loved animals.

We hadn't left our Dog “Riley” (King Charles Cavalier Spaniel) before and he is such a sook we were very worried about leaving him. But after visiting Judy, we knew Riley would be fine he certainly had made himself at home, we had a wonderful relaxing Holiday knowing Riley was well looked after.

We will certainly be using this service again in the future and would request and recommend “Judy” again.

Don't Fret Pet 08 May 2013

Thanks for your feedback, Justine. Judy used just one word to describe Riley, "adorable". She would love to mind him again.

TracyC13 12 May 2013

Judy is a beautiful lady who just loves dogs, would let her look after my Daisy anytime. Glad to hear others who love her too.

verified email - 06 May 2013
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

We used Don't Fret Pet for the first time in February. We were well looked after throughout the booking process and our dog was also well looked after while we were away. A great 'piece of mind' service for pets!

reviewer-guy 07 May 2013

Sounds great for my dogs!

Don't Fret Pet 08 May 2013

Thanks for your feedback, Nerissa. Rose's minder, Christin, said that Rose is a good dog who was very friendly and that she had no problems with her. She also confirmed that she would be happy to mind Rose again.

verified email - 06 May 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We were more than happy with Ken and his service, and will undoubtedly come back (if he's available of course). Ron was definitely well looked after and seemed very happy when we saw him. Certainly didn't seem like he was barking all day from loneliness (which happened the one time we were forced to use a kennel service). We would definitely recommend Don't Fret Pet as a whole to anyone who requires a dog minding service - it may cost a little bit more than kennels, but the level of service and attention that the dog has access to is phenomenal, and far outweighs the comparitively small charge.

Don't Fret Pet 08 May 2013

Thank you very much for your feedback. Ken said that he was very impressed with Ron, that Ron was a fantastic dog and that he would love to mind him again.

verified email - 06 May 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

The service that was given by Don't Fret Pet was exceptional. As it was only short notice that we gave, the response was very quick and efficient. The family they found to look after Mollie were lovely! Sarah kept us informed on Mollie's stay and a lovely added touch was the photos she sent us off Mollie enjoying her stay with them. I would have no hesitation with using 'Don't Fret Pets' again and would highly reccomend the service. We would also be delighted if Sarah and her family were to look after Mollie again, especially as Mollie has made a firm friend with 'Duff', their Labradoodle. Thankyou!

Don't Fret Pet 08 May 2013

Thank you for your feedback, Judy, and we are so pleased that you were so happy with our service. Sarah said that Mollie is a lovely dog who loves balls! She also said that she would be happy to mind her again.

verified email - 06 May 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
4.0

Finding Don't Fret Pet has been a godsend. I got to meet the people looking after my baby girl and to confirm that the environment would be suitable. I felt heard and understood as to the nuances of Georgie as being a toy poodle she has "special" needs. She looks forward to going on her "holiday" while I'm away for work and I know she is in good hands. Having the convenience of being able to arrange pick up and drop off at a time to suit and to a person who cares and enjoys her visits makes the experience easy and enjoyable. Worth paying that bit extra, after all Georgie's precious to me and its important to meet her needs as well as mine. She copes much better than any other dog minding situation I have encountered. I look forward to using this service again.

Don't Fret Pet 06 May 2013

Thanks for your feedback, Julieanne. Tina loved having Georgie. She wrote: "Absolutely loved her. She has real personality. No problems, loved a walk. Toileted outside. Made herself at home straight away. Very playful and loveable." We would welcome Georgie back at any time.

verified email - 06 May 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

An excellent friendly service. They answered all my questions (I had plenty!) and were quick to get back to me. Chilli (my doggy) had a great time and had an even better holiday than us!

Approximate cost: $400

verified email - 05 May 2013
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

We have used this service twice now and have found in both cases the service was very good and it is as they say, complete stress relief for both your pet and yourself.I was skeptical to start with as we have a fussy dog.Our reservations were soon put to rest and our dog was treated like royalty.

feigyg 06 May 2013

Thsank you for your recommendation.I will check them out.

Don't Fret Pet 06 May 2013

Thank you for taking the time to write some feedback, Blackhawke. We really appreciate it.

03 May 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We are extremely happy with the loving family that has taken care of our special girl. She was treated like part of their family and was given so much love and affection. This is the second time we have used this service and would recommend it to anyone. Our girl really enjoyed being there and we have already booked our carer for xmas. Thanks so much for a fantastic service.

Don't Fret Pet 06 May 2013

thank you Sonia for your lovely feedback, Janene "Don't Fret Pet!"

verified email - 02 May 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Don't Fret Pet found a carer for our black labrador at very little notice for the Easter Long weekend. They did it quickly and with little fuss. The carer lived only a few blocks away which was very convenient. Also our dog was walked daily and received plenty of attention. It cost less than a kennel and was a much less stressful holiday for our dog.

Don't Fret Pet 02 May 2013

Thank you for your feedback, Zoe. It was great to hear that everything worked out so well for you. Calypso's minder, Lucy, wrote that she was a lovely dog and that they would be happy to mind her again. We look forward to being able to help you next time you go away.

verified email - 02 May 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We have used Don't Fret Pet a number of times over the last year and they provide a fantastic service. Our lovely retriever is always a happy boy after spending time with the carers that we have use and we haven't had a carer yet that we weren't happy with.

Don't Fret Pet 06 May 2013

Thank you for your lovely feedback and support, Janene "Don't Fret Pet!"

verified email - 02 May 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
3.0

I had a extreamly last minute booking during school holidays and Kay was exceptional. She looked to see if anyone was possibly available first before I paid my deposit to do the final check. That is not a normal service and I really appreciated it. I will not hesitate to use them next time.

The dog sitter was also fantastic and both my dogs were in fantastic hands. Honestly I think they were sad when I picked them up :-)

Approximate cost: $128

Don't Fret Pet 06 May 2013

Thank you for your lovely feedback, will pass onto Kay, it was our pleasure. Janene "Don't Fret Pet!"

verified email - 01 May 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I have used DFP in Adelaide on a regular basis over a period of several years. I had 2 labradors and used to board them in a kennel prior to finding Dont Fret Pet in Adelaide. After first using DFP I wouldn't consider placing my dogs anywhere else as they were well looked after and cared for like part of the minders own family. My dogs loved going there which was evident from their excitedness as we drove down the minders street and approached their house. It made being apart from them a little easier as my dogs are my babies and knowing they were well cared for and treated well by DFP gave me peace of mind while I was away. The minders were lovely, gentle people, true dog lovers, exactly who you want to have looking after your pets. I wouldn't hesitate to recommend Don't Fret Pet!

Don't Fret Pet 02 May 2013

Thank you, Julie, and your babies' minder always gives us fantastic feedback on them. They will always be welcome guests.