Thank you Peter, I know you have seen and met so many of our staff now, so this review is wonderful to read! Thank you so much, and we look forward to continue looking after you.

Awwww shucks, thank you for the lovely comment. Sorry the bathroom took so long to complete, but it did look and feel so much better, so I think it needed some strong TLC. Thank you for allowing Letka and I to freshen up your place before your little angel arrives. We also enjoyed meeting and patting Daisy while we worked. Beautiful 4 legged baby you have. :)

Letka, Sarah & I enjoyed looking after you and your property. Although your house is very neat and tidy, a country property with 2 gorgeous but long haired dogs, maintenance can be a lengthy task, so we were very happy we could help out after what sounds like a very tough few weeks. Jess our coordinator is working on dates to suit your schedule as we are looking forward to looking after you regularly. :)

I am so happy Erin got to look after you today. And even more chuffed for her to receive this glowing review. Thank you for taking the time to review us, and for being so flexible so we could fit you into our schedule. It made my evening to be able to share this with Erin! :) Thank you.

Firstly I must reiterate how sorry we are at this incident having happened in the first place.

We know the girls work under tight timeframes & the 3 legged table sat right next to the basin, easily bumped and the single bottle of near empty product fell onto the tiled floor. Our housekeeper was horrified she had broken it by accident and contacted us straight away.

I feel DHT has behaved in a completely professional manner notifying you of the breakage almost immediately and made reasonable measures to compensate you promptly in the form of a credit to your account of $114 on 3/6. Leaving your June account balance at $186 (and I believe you had cancelled a further clean this week, so we need to credit this as well), so that amount was reduced again.

In relation to the cob webs, I have spoken to the housekeeper who looked after you, and she advised she had kept these clear when you had us for 3 hours a fortnight, but requests to cancel cleans (leaving us looking after you on several occasions monthly instead of fortnightly but at fortnightly rates) and then we were asked to reduce time to 2 or 2.5 hours per fortnight. Left her without any time to complete those tasks she would have loved to complete. I am sorry we were not advised of this by you sooner, as we could have increased the time back to 3 hours again to satisfy these needs if we did. I do appreciate your comment, regardless of it's negativity, I think this is all part of running a business, and running it well. To see where we can improve and also remind me that I need to not just email clients each month for feedback, but call and text them as well, so we open that door sooner so we can resolve it faster. :)

If one cannot complete an elementary dust of lounge room furniture during a 2-hour clean, I would venture to say you're in the wrong business. Also, Rule 101 in a customer service business: the customer is always right. Rule 102: if you damage property, replace it.

Thank you Lyndel, it's great to have you back! It's been a long time between using us, but so glad we could be trusted to take care of you again. I am even happier that our new girl Sarah is showing she is intuitive, taking care of your needs even when they aren't on the job sheet. :) We love reading this. :)

Thank you so much for your lovely comment. :) I hope we can look after you again.

I am so glad we could look after your changing needs, and continue to do so. With Tracey leaving us, we will be in touch soon to see how Erin takes care of you going forward. I believe Tracey will be working with Erin to do a handover so the change in housekeepers will be as seamless as possible. :)