Dr Garden Pty LTD

4.6
based on 10 reviews

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10 reviews about Dr Garden Pty LTD

verified email - 15 Aug 2016

Threatened me with legal action for asking them to take responsibility for dying plants that I had not asked them to replant and for not doing the job discussed and requested (although I spent half an hour explaining in detail what was required and specified what to focus on). Instead they completed one quarter of what was agreed, decided to spend time on what I had specifically said not to focus on as it was easier to complete, and undertook replanting not requested, resulting in dying plants. The gardener yelled at me and hung up when I was providing feedback. Dr. Garden denied everything and did deduct the half hour of wasted time agreeing the work which was not completed. 100% customer satisfaction is a complete LIE and false advertising - and their only focus was on making excuses and blaming the customer - no focus on the quality of their work, just the 'time spent', even if it was not on completing the work agreed. I have used many gardeners and have never been treated like this or bullied or threatened. Very unprofessional.DO NOT USE - I found out the hard way! I have incurred double cost to get other gardeners to do the work they didn't complete and replace the dying plants.

drgarden 16 Aug 2016

Angela We are very sorry you feel this way. But as we explained to you we did take responsibility for the fact that you were dissatisfied by offering a gesture of reducing the labour even though the staff were onsite for that time. We have GPS trackers in their cars so can verify what time they drove away. We understand that you were not happy with the work but Matt did explain it would take another visit to get all the work done to the level that you wanted. Our staff always get positive feedback on their knowledge and work output and really I cannot think of a time in the last 6 - 12 months when one of our customers was so unhappy. Maybe he should have explained about the Agaves better but I can assure you it will look ok in a months time to at least put the house on the market. I have a garden full of succulents and they do respond very quickly to being transplanted in this manner. Their leaves are full of water so it will draw on that until it puts out a few roots in the next few weeks. We are not intending to be aggressive but our terms and conditions are payment due the next day and considering we already deducted half an hour off the invoice it is not fair to expect to delay the payments for up to two weeks.

tantan20
13 Nov 2014

A huge thank you to the guys at Dr Garden! You have done a fabulous job enhancing our garden to be a place we cant wait to entertain our family and friends! Thank you for your patience and guidance in choosing the materials that were just right for our property. The team was fantastic to work with and they worked hard - and long days - just to get the job done. We would definitely recommend you to anyone that wants some fabulous landscaping done!

Chanel05 13 Sep 2015

great sounds like they did a fab job...good for you!

HilaryWills
27 Aug 2014

I could not be more pleased with the work done on my little courtyard by Dr Garden. Really nice guys did the work, Gill made helpful suggestions and got me some great healthy plants. I recommend them and would certainly use them again

Ruth_Freedman
27 Aug 2014

Been using Dr Garden for a while now. Consistently great work, knowledgeable, hard working, polite , punctual and good value for money.

Carol_Panicci
18 Jun 2014

My front garden needed help. Luckily I saw Dr Garden advertizing they could offer all landscaping and garden services. I gave a call and very soon Gill came to see my place. We discussed some ideas and he quickly assessed things. He gave me a plan of how things could be done. I felt very confident his team would handle things well. His workers did a great job on the paving, plants and landscaping work. They were very professional and no hassle at all. The end result is a beautiful entrance and garden, which is receiving many compliments. Thank you Dr Garden. Bob and Carol

GlennJones
13 May 2014

We looked at various landscape service design sites before settling on Dr Garden. The choice was initially because of the simplicity of the designs. We were convinced after our first meeting with Gill that he would be easy to work with and we were right. Our problem was to avoid too much paving and Tom worked hard to achieve the ragged stepping stone feel. He also produced a beautiful drystone-look edging to garden beds that was exactly what we wanted. There was minimum of interruption and everything was left organised and clean every day. Because we are carrying out further construction we had Dr Garden remodel only half the garden. We will definitely have them back to finish when the construction is complete.

David_S33
30 Apr 2014

I am delighted to be able to give feedback about the quality of work that Dr Garden has proided during the most recent visit. Superb!! Matt and his assistant Paul carried out all the work that I had nominated with the highest level of professionalism. During the months of our contract, I have always been satisfied with what was carried out. I would have absolutely no hesitation recommending their work to anyone who is In need of landscaping and gardening assistant. David M Schwartz

tinkerb
21 Feb 2014

Thank you so much to Gill and the boys! I was selling my house and wanted to spruce it up before selling. I made an extra $$$ on my property from Dr Garden and I couldn't be happier. Very professional and did such a great job. Highly highly recommend

narrell22
22 Aug 2012

Dr Garden did our front garden this summer and we have had so many compliments from our neighbours on how great it looks! We called them back as we were so happy with the results and they recently finished a part of our backyard which was unusable. It is now a beautiful paved courtyard area which has a BBQ, entertaining area, clothesline and play area for our toddler. They managed to save our frangipani tree and worked it into the design. I even have a herb garden now! Very happy with results and will defintiely use Dr garden again.

Chanel05 13 Sep 2015

GREAT good to know

Sharon***
17 Aug 2012

Thank you for the great work that you & all your team did! You have been very patient in listening to my ideas and not found it too difficult. The front yard looks just the way I pictured it for my "cottage" and all the neighbours love it ! You guys have looked after us very well and continue to maintain our gardens so thank you! Sharon

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