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Dr Zenaidy Castro

Business details

Opening hours

Monday:

10am - 6pm

Tuesday:

10am - 6pm

Wednesday:

10am - 6pm

Thursday:

10am - 6pm

Friday:

10am - 6pm

Service awards

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Portfolio

Reviews (200)

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verified email - 21 Dec 2015

I love coming to Vogue Smiles, Best Dentist in Melbourne ever. Every time I come into the office, I feel very comfortable and at ease. The staff are always very nice and friendly.

verified email - 21 Dec 2015

The best service I have received in the recent years. Dr Castro is not only professional, she is considerate and an excellent communicator. She informs her patients the procedures and shows X-rays when necessary. I absolutely recommend her.

21 Dec 2015

Staff is friendly and knows what they are doing. High quality service, all questions answered, and respectful of your top. Had a few old fillings redone in just 30 minutes.

Approximate cost: $300

10 Dec 2015

After having been to Dr Castro twice and another dentist after these visits I now know what a proper dentist is meant to be like. In my first consultation with Dr Castro I felt like another mouth on the conveyor belt, something I implied in my first review. In the first 15 minutes I was referred to an dental surgeon. Today I went to see a different dentist who spent the first 15 minutes of my initial appointment getting to know me, asking me questions finding out a lot about my teeth, my health and my mental state as bruxism has a lot to do with stress etc. after an hour I felt completely at ease at my new dentist something Dr Castro never made me feel. He also said he would never refer a patient to a surgeon unless it was an extremely serious problem. Her bill for 15 mins was $75 (free because I liked her Facebook page and shared it) and for my new dentist was $150 for an hour but was free on insurance and that included all the X-rays. Something you have to do before seeing dr Castro.
Honestly I am so pleased that I went to see a different dentist, a new dentist that does not offer a bottle of wine for a review. Even after my first review I had to tell them why I felt that I wasn't giving 5stars compared to all these other people. Dr Castro didn't strive to find out my issues during my second visit.
Anyway Is it just me? Maybe it is but I'm so glad because she did me a favor as I have now found an amazing dentist who seems to really care.

Approximate cost: $250

bobbyb846 11 Mar 2016

Hello,
Thank you for sending another review of our practice. We appreciate the information about your personal experience from visiting our office. People click differently when it comes to other personalities, social aspects, and professional chemistry, especially when it comes to expectations of businesses. The first time you came to our practice, you were concerned about multiple-symptoms that are very complex. Besides what we were able to prepare for you, Dr. Castro feels that these complex symptoms are beyond her field of expertise. Therefore, she recommended that these complex symptoms would be better served by a specialist. Beyond that, Dr. Castro does not feel comfortable intrusively prying any further into personal life beyond what you had already discussed. We are truly sorry that we did not meet your expectations as this experience is not indicative of how we build relationships in our business. Dr. Castro feels uncomfortable in prying or talking extensively in detail about any patient's mental state, which as per your review, it appears that you greatly appreciated that the other practice is doing just that and chatting with you for an hour, getting to know you and your mental state. She feels that there are other fields that better service this condition.
Regarding the reviews, we are very appreciative of anything that our customers do for our business. Several businesses show their appreciation in different ways. It is a basic business courtesy practice here in Australia to give something in return to clients, such as movie tickets, sporting passes, frequent flier points, dinners, and gift cards in return for business referrals, returned business, or reviews. We wanted to show you that we are truly appreciative of the sharing of your experience, which is a very limited as there was not enough time to really get to know us and our practice in only two short appointments. The first review accomplished plenty, and in response I wanted to know what we could do better to serve you and meet your expectations. If there is something that we missed, we would like to learn from that experience. Dr. Castro is not concerned that we did not receive a 5star rating as we don't expect everyone to have the same experiences.
We only wish you health and happiness, and we are very happy that you have found someone to fit your service expectations.
Kindest regards,
Bobby
Practice Manager, Vogue Smiles Melbourne

24 Nov 2015

Fast and friendly service. Minimal waiting time and all issues explained throughly. Would def recommend if your in need of a dental procedure.

19 Nov 2015

I have had a morbid fear of dentists for years.
First appointment with Dr Castro was a painfree filling. Currently sitting waiting for my second!
I chose Dr Castro largely because of the reviews on this site. I'd have no hesitation in recommending Dr Castro to anyone else who hasn't been to the dentist for a while because of their previous fears. Youll be well looked after!

verified email - 05 Nov 2015

I received fantastic dental treatment from ultra friendly and knowledgeable staff. I appreciated that Dr Castro took the time to discuss my options and I ended up getting exactly what I wanted.

05 Nov 2015

I wasn't sure what to expect when meeting Dr. Castro for the first time as I have always feared the dentist. I have avoided my teeth for more years that I can remember. I was willing to travel three hours to Melbourne to see if she was the cosmetic dentist that I have been looking for. Dr. Castro was honest, understanding, and very informative when I came to discussing my options and helping me achieve what I want for my own smile. I have been able to completely restore my whole smile and I truly love the work that Dr. Castro does. You can really tell that she knows what she is doing through creating my new smile. Now I understand why she is do passionate about her cosmetic dentistry.

04 Nov 2015

Dr. Castro understands your needs and offers perfect solutions for the problems and phobias. The estimated cost is given upfront for cosmetic dentistry options. My new smile made me more confident in public speaking which I have to do every day at work . Thank you Dr. Castro for changing my smile !!!!

29 Oct 2015

Hi i have known Dr Castro for many years. And have found her to be straight forward and honest when discussing my teeth.

13 Oct 2015

Have been visiting Dr. Castro for almost 5 years, she's very thorough and careful, fixing my old fillings (lots of them) at the beginning, and has been good since then. Most importantly over the visits she reminded the importance of flossing and now I do better care by flossing regularly - the past couple year visits were only for checkup and clean, which is quick.

13 Oct 2015

Amazing dentist. Thoughtful, kind and patient. Would never consider gling anywhere else and wouldn't hesitate to recommend.

verified email - 13 Oct 2015

Dr Castro has a very thorough and professional approach to her profession. Through a series of visits and work done I felt so comfortable that I actually slept through one treatment. I would recommend Dr Castro to anyone looking to restore their smile and their confidence.

13 Oct 2015

Comfortable, reliable and affordable dental care. Very satisfied with the service by Dr. Castro

08 Oct 2015

Excellent care, my teeth were really needing work. I have had a lot of inadequate dental work and I feel really anxious but Zenaidy made me feel relaxed and she is the best dentist by far that I have seen in my 48 years. Thanks for restoring my confidence and brightening my hope that I can have my teeth fully repaired. I highly recommend Zeniady. Lovely attentive service from Bobby too.

06 Oct 2015

Great service with a smile. Highly recommended. No complaints at all. Great view to top it off.

verified email - 06 Oct 2015

I was terrified of going to the dentist after a long hiatus but Bobby and Dr Castro have been terrific - friendly, reassuring, well priced and best of all - painless! I highly recommend them, especially for anxious patients like me.

06 Oct 2015

I have frequented Dr. Castro's clinic for over 10 years, and I can honestly say it has been a pleasurable experience. She is very trust worthy and knowledgable, and I highly recommend her for anybody looking for a dental physician of dinstinction.

05 Oct 2015

I usually hate going to the dentist but not now I have found Dr Castro.
My consultation was very informative with a number of cost options.
I am extremely pleased with the result of the work on my front teeth.
Loved the before and after shots of your cosmetic work.

verified email - 30 Sep 2015

Lets be honest...no one likes the dentist. But when the time comes I do like going to see Dr Castro and Bobby! They are extra friendly, service is amazing and they have relaxing music playing to take your mind off that dreaded drill! Convenient location too. Definitely recommend!

30 Sep 2015

I found here after plenty of dentists researching in melbourne city for my chipped tooth treatment. And decided to be treated Lumineers here. It was amazing result more than what I expected before. I mean very good result of course.
There are also very friendly nice staffs and nostalgic atmosphere waiting entrance room there!

verified email - 28 Sep 2015

Vogue Smiles is an excellent dental surgery. From the moment I arrived I felt warmly welcomed and comfortable, the staff treated me with kindness at all times and made me feel at ease.

verified email - 24 Sep 2015

Vogue Smiles Melbourne is highly recommended for many reasons, its unconventional set-up, which makes it look unlike a typical dental surgery with the daunting clinical feel, is what makes it approachable and comfortable to attend an appointment to begin with. Dr Castro's superior skills & professionalism ensure that you get a quality treatment and she makes every effort to ensure that you are happy with your results. This is true for me as I have had my smile transformed with veneers that have attracted many compliments and enquiries as to where I got them done.
The exceptional standard of this professional practice is also due to a great support team,
which includes the rockstar of all office managers, Bobby.
If you typically dread 'visiting the dentist' as many do, for whatever reason, conquer your fear once and for all by getting in touch with Bobby, and committing to attending Dr Castro's practice as your first stop. You won't regret it !

23 Sep 2015

An excellent dentist with a friendly atmosphere. This dentist is situated in the CBD and is highly recommended for both ease and quality.

Approximate cost: $180

23 Sep 2015

Hello there! I am very happy to share with everyone about Dr. Zenaidy Castro! I have been going to her for a long time and am happy and very content with her services. She also has very friendly staff working with her. I urge you all to try Dr. Castro's services and experience for yourself!
Violeta

verified email - 22 Sep 2015

Great dental work by Dr Castro, had 2 bridge crowns done 4-5 years ago and still in good shape today, no cracks or chips, few tooth fills since and cleans, great and efficient follow up service from Bobby, very friendly and good to see your dentist smile, highly recommended.

verified email - 21 Sep 2015

I trusted the womo reviews (I doubt how authentic some of the reviews are) and went for a wisdom tooth consultation, highly disappointed. xray and out in 2 mins, didn't bother to look closer. she wanted to do a filling which I didn't want. I mentioned, I wanted it out, quoted $900. I declined and wanted a specialist referral. got a call later quoting $300 for the same extraction. by this time I got suspicious and politely declined and asked for the referral again. Promised to send but never did.

Dr Zenaidy Castro 21 Sep 2015

HI Samrcr, We gave our patients a treatment options after examination and discussion of the pros and cons of each treatment. I can't recall giving somebody a quote of wisdom tooth extraction of $900 because first of all, I don't extract wisdom tooth. They are usually referred and it's a norm in our office that the referral were usually given on the spot, on the time of appointment. If you are a real patients of us, why don't you call Bobby and will be happy to assist you with that alleged referral form that you have not receive.

samrcr 21 Sep 2015

thanks very much, that won't be necessary, I have got it sorted visiting another practice

bobbyb846 22 Sep 2015

Hello Samrcr! This is Bobby from Dr. Castro's office. I am so sorry about the conflict of information that you have you believe to have received. Dr. Castro has never charged $900 for an extraction, and will always have me hand you a referral before you leave for a specialist to help you with lower wisdom tooth extractions if she believes she will not be able to assist you further. Please message me so that I may update your file, and again I am so sorry for not being able to help you. This is absolutely not indicative of our customer service for our prospective and current patients. Thank you for making the review for our practice as any areas that we are able to improve are greatly appreciated! Have a wonderful week and I wish you nothing but health and happiness!
Bobby

verified email - 20 Sep 2015

I have been going to Dr Castro for several years now, which in itself says I'm very happy with the friendly service

18 Sep 2015

It's a pleasure for myself and Eunice to be a part of Vogue smiles a friendly and happy staff thanks from Eunice and Michael Bennett from Deniliquin maw

17 Sep 2015

Very friendly and warm dentist and staff at a great, convenient location! Not afraid of the dentist anymore!