Electricians on Call Pty Ltd


Customer Approved
“We make customer
service a priority”

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16 reviews about Electricians on Call Pty Ltd

02 Oct 2013

The service and response to my call was fantastic and the fact that someone could come out on the day I called and the time I needed was brilliant. Thank you for your professional manner and will keep the company in mind for any future work.

Regards
Zorica

Hi Zorica,

Customer satisfaction is extremely important to us at Electricians on Call and word-of-mouth feedback is our main source of customers. We are so pleased to hear that you were happy with our service end to end, during the installation of the outdoor power point for your new hot water service. We are also particularly chuffed that you would choose to use our service again in the future.
Thank you for taking a moment to provide us your feedback.

Kind Regards,

Kristen,Operations Manager

Anonymous
16 Sep 2013

We needed some damaged wiring to be pulled out from the wall, trimmed, and re connected. I called the electritian in the morning and he was able to come just after midday, that day.
He arrived on time and worked promptly.

Approximate cost: $140

Hi Tracey,

Thank you for taking the time to provide your feedback on the service provided by us to repair and reconnect your phone line.

We love to hear from our customers so that we know what we are doing well and what we can do to improve our service in the future.

We are so pleased to hear that Mark arrived on time and worked promptly to carry out the required repairs to your phone line.

If there is anything further you require in the future,please do not hesitate to contact us again.

Thanks again for your comments.
Kind Regards,
Kristen,Operations Manager

11 Sep 2013

"Highly recommended! The best tradie I have dealt with for a very long time.

I had Electricians On Call install a split system air conditioner in my home office. Mark, the principal of EoC, did the mounting and electrical work, and used a licensed a/c plumber to do the plumbing part.

On the first hot day after the installation, the system failed, with symptoms suggesting a gas leak. I contacted Mark, and he was totally helpful and positive in resolving the problem.

Mark got the plumber to come back again and investigate. The plumber was most upset, 30 years experience, never had a failure, blah, blah, blah. He measured and tested, and convinced me that there was nothing wrong on his side. After he had fiddled with the system for a while, it worked.

On the next hot day it failed again.

After much observation, testing and analysis (I am a qualified engineer, and have access to a/c industry experts), the most likely diagnosis was contamination in the system.

This time Mark himself came back with the plumber reluctantly in tow. The plumber complained about the long drive, drained the gas, vacuumed the system (our best guess is he failed to do so initially), complained some more about it costing him $200 in gas, re-gassed it, whinged again, and left.The system has not missed a beat every since.

So, when things went awry, due to no fault of his own, Mark of Electricians On Call did exactly the right thing. I judge any business not only an how well they do initially, but (maybe more so) by how they respond when something goes wrong. Mark came up with flying colours.

Yesterday I had Mark back to install a new oven and an outside light, and he will be first choice for any future electrical work for my home or business.

PS: This was the first time Mark had used that plumber. And the last".

11 Sep 2013

Requested an emergency call out for a blown power point and subsequent power failure. Mark from Electricians on call was at my house within 2 hours. He easily identified and fixed the problem, was professional and polite. Highly recommend!

Approximate cost: $200

Hi Steve,

Thank you for your feedback. We are so pleased that you were happy with the EOC service
We are delighted to hear any feedback from our customers and we thank you for taking the time to provide yours.

Kristen,Operations Manager

10 Sep 2013

Solar system installed. Mark and John were wonderful and very professional and friendly. They explained everything and made it easy to understand. Cannot recommend this company highly enough. Thank you Electricians on Call.

Approximate cost: $10,000

Hi Mary,

We are so pleased that you were happy with the service offered during the installation stage of you 5 Kw PV Grid connect solar system.

We are committed to providing our customers with the highest level of customer satisfaction possible. We are so happy that you were pleased with our service.

Thank you for sharing.

Kind Regards,
Kristen,Operations Manager

10 Sep 2013

Solar Link Australia has been engaging the services of Electricians on Call since the beginning of 2012. In that time, the service that Electricians on Call have provided our customers has been excellent.

Mark and his team are very professional and courteous. The workmanship is of the highest standard. In addition, the communication, reliability and timeliness of works performed must also be commended – qualities rarely found in the trade industries.

Solar Link Australia would have no hesitation in recommending Electricians on Call for an any Electrical work (large or small)".

Hi Adam,

Thank you for your review.

We thank you for your ongoing support and look forward to continuing to work together on future projects.

Kind Regards,

Electricians on Call Pty Ltd

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