Erina Fair Medical Centre

2.3
based on 8 reviews

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8 reviews about Erina Fair Medical Centre

Anonymous
05 Nov 2022

I called to enquire about a travel vaccination appointment and was told I could book any Dr during the week and the vaccination would be done on the day. I arrived for my booked appointment and was told the Dr was running late. I had booked a later appointment as I had to take the afternoon of work to attend and as it was getting later I approached reception who advised that I should speak to the nurse. I got in to the Dr 35 minutes after my appointment time and was told they would not do the vaccinations that day as they don't do them that late due to insufficient time for visiting the chemist and observation following vaccination and that I would need to come back again another day. I explained my frustration at wasted time and waiting and wasted money for not having been advised of a cutoff time and despite having all required vaccine on site they would only allow me to have one which still required observation thereafter. They bulk billed and I was advised I was able to make a weekend appointment for earlier in the day which I should have been advised of upon initial enquiry.

verified email - 05 Jan 2022

My daughter saw Dr De kock he was extremely rude, refused to give her pain medication or antibiotics and charged her $80 for a few minutes of his time where he couldn’t be bothered to do his job properly. Receptionist was rude as well.

verified email - 02 Dec 2021

made an appointment for 3.45PM. was called at 3 to come in earlier, still ended up waiting past my original appointment to be seen. doctor saw me for a total of 45 seconds. didn’t introduce himself. didn’t ask me any questions apart from “what’s wrong”. didn’t give me any answers, and quickly rushed me out of the room where I was promptly charged $70 for my 45 second consult. im not a regular patient but I don’t think that warrants poor care.

Approximate cost: $70

verified email - 16 Mar 2020

Not recommended unless renewing scripts or obtaining referrals. Bulk billing is great, reception staff efficient but quality of gp’s varies greatly. Despite having a bad case of ‘flu and wheezing, an autoimmune disease, copd and a heart condition, all he wanted to know was if I had travelled recently or been in contact with covid-19. No bp taken, didn’t check heart or pulse rate, and prescribed antibiotics only. Consult took less than 5 minutes and it wasn’t a busy day, very few people waiting. Not worth the extra travel to Erina.

03 Dec 2012

Arrived as walk in customer, told wait would be 30 - 45 minutes, actual wait time 5 hours & 38 minutes, ended up leaving without seeing a Doctor.

Also told several times you are next, then 5 customers went in so I approached the receptionist who shrugged her shoulders & said your next, then waited for another 3 customers.

Receptionist was terribly rude, Doctor was great, bulk bill after your first appointment, definately make an appointment.

verified email - 14 Jun 2012

Having booked an appointment, it's pretty good almost on time. After going for a walk in once and waiting an hour and a half I always book ahead, doctors are very professional

verified email - 17 Feb 2012

The doctor was great, but the receptionists were horrific. Very unprofessional. The receptionists lost my appointment that I made a week earlier over the phone for a follow up blood test, -xray and ultrasound result. On arrival I was offered to get in the walk-In que because they had lost my appointment details and that was the best they could do. Having travelled 40mins for a no show, then having to make another appointment to come back again the next day due to receptionist stuff ups.
Call before you arrive or else you may have to come back again because the receptionist had lost you appointment in the system!

verified email - 10 Dec 2010

I arrived as a 'walk-in' patient and was told there'd be half hour wait to see a doctor. It ended up being over an hour wait, but the doctor was great- very thorough and didn't rush me. They also bulk bill some patients.

Approximate cost: $0

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