Fallon solutions was recommended by a friend. The job was done perfectly and the installation process was handled in no time. Thank you so much!
WARNING - EXTREMELY EXPENSIVE AND IF THEY BREAK SOMETHING THAT YOU DID NOT ASK FOR, YOU HAVE TO PAY WITHOUT ANY OPTION. My feedback is not on the plumber but on the way and the price that Fallon charged. I arranged for Fallon to come to my house for quote of few jobs that I want to do according with my priorities. After checking around, the plumber said that my hot water unit was too old and very low performance, but I did not ask anything about it. As my house is old and I just bought it, I know that I will find a lot of problems around, but I cannot fix everything at the same time, regards to the cost. He TESTED the pressure relief valve, again without my permission or consent, and the valve did not come back to the original position, and I had hot water everywhere. Finally he closed the main tap to stop the hot water. He said I have to replace the valve otherwise I cannot use hot water (+-$300 because I am a member, otherwise it was going to cost much more). I asked for a quote and I HAD to pay for something that I did not ask for and without any option. I could not believe it, my concern now is if I ask for a quote and they touch something and break, I have to pay to fix it. I called the customer experience manager and he said it is a normal procedure (testing things without your permission) and he promised me $100 back, but I did not receive anything until now.
We had Joseph Eagan (drain specialist/plumber) come out and look at some of our drainage & plumbing issues. He answered all our questions & provided possible solutions. Very happy with the work Joseph did!!
Fallon Air Conditioning Team
On Friday I had my air conditioning installation. It went fantastically as the technician team were proactive in finding solutions and making it smooth and successful. Happy days!
I do want to make a special mention of Ashleigh Hassell from the Customer Service team. Ashleigh is truly customer focussed and solved a very tricky scheduling problem which arose. I really hope that Fallon realise just what an asset Ashleigh is to your team as she's amazing!
Thank you so much Ashleigh and the guys who did the actual installation especially Francois and Nathan (sorry but can't remember the other 2 guys names but they were awesome too) :0
Service was absolute quality! Service was efficient and the Peter was great. Extremely easy to organise the job and have it completed the same day! This is a real person reviewing this by the way, would definitely recommend and request service again!
Peter Carroll was very quick, friendly and efficient. Explained the job and process before completing any work .Thank you
Peter was very professional in his approach to his work and a credit to your business, with excellent customer repore.
Peter and Joseph wonderful work very pleased withe the job. Would recommend the to anybodynedingplumbing work
Lachlan H showed up very informative on the situation, kept us in loop through the whole process. Cleared our drains a.s.a.p. Thanks.
Lincoln andMatt replaced my hot water system after establishingitasthe cause of a gas leak . They were efficient courteous and highly professional. I would give the a five statrYing
“A&W Kitchens installed an appliance cupboard at the end of our ceasarstone”…
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