Booked for an end of lease clean. Turned up 45 minUtes late then decided they didn't want to do the job....
To make it worse they then did a stinky shit in the toilet and left it filthy..
Could not even send a replacement..
Very very unprofessional...
DO NOT USE!!!!!!!

If I could give a zero I would $614 dollars and my wife had to clean it after they left
Walked around with spray bottle and a rag and did nothing there was dust left on the tiles in the shower we didn’t use just a total waist of time

Approximate cost: $614

Terrible business with terrible customer service.I paid for an oven clean which was barely done and have had to ring an email and still haven’t received an outcome.I’ve asked for a cleaner to complete the job or a refund .They conveniently have hung up twice after being on hold for 25 minutes also.

I am horrified to (now) see all the negative reviews of this company. They not only stuffed me around no end with sending different cleaners and changing the team/time...but the 3rd set who turned up roughly and recklessly damaged my property. No training. Poor communication skills - when I explicitly asked for a reasonable level of English. Can't get through on the phone to complain or discuss - unless you want to BOOK something and they are taking money. Dismal "complaints" process, seemingly designed to avoid any action, and they just don't reply. I have emailed multiple times. Just stonewall. Next stop Consumer Affairs, A Current Affair, ACCC, and VCAT. They should be called Fraudulent Services. DO NOT USE THIS COMPANY IF YOU VALUE YOUR PROPERTY. Frankly I doubt the positive reviews are genuine. Conversely to have so many negative ones - one negative review tends to be indicative of 100 actual negative ones. Otherwise who could be bothered spending the time writing reviews - you would have to be really upset to do so - and feel that they have not only done the wrong thing but taken no action or even any reasonable steps to correct the issue raised.

Disgusting company Do Not Use - The business does not have the right to be called Fantastic.
Took my money and left me without a cleaner for an end of lease cleaning service. They have since admitted the cleaner they employed was not up to the standard to provide a clean but forced me to pay $100's of dollars in rent and a different cleaning service that cost me over double what this company charged me.
Have had two customer service managers offer me a credit to re-book their services (which will never happen) and genuinely have no ability to understand the severity of the issues they caused.

The cleaners showed up a few hours late and then cancelled the service without doing any work. The company texted me asking whether I wanted to reschedule or a refund, I asked to reschedule and they immediately stopped replying. I wasted a few hours trying to contact them only to be told they couldn't reschedule in the timeframe, and I had to chase them for a refund since they charge customers at the time of booking despite not guaranteeing that they'll actually provide the service we've paid for.

Approximate cost: $370

Booked in a regular fortnightly cleaning service and no one even showed up. Even after trying to call multiple times I only heard back once I threatened to cancel the service. You'd think they would want to make a good first impression. Unfortunately it was a waste of time for me but now that we have found an alternative, I am more than happy to provide them with the regular payments.

Would not recommend - unfortunately I booked a cleaning service without looking into reviews (so I should blame myself)

Terrible/poor standard of cleaning AND customer service;
- 3x2 meter balcony took 1.5-2hrs to lightly mop
I remopped with my own home equipment whilst they were still there to achieve a better result (15min mop)
- lied to me about cleaning the shower and rug, shower wasn't touched (condition was ok so i assume they thought they'd get away with not doing it) and rug was just lightly vacuumed when 2x bedrooms and rug was supposed to be shampooed.
- floors were left with clumps of dust everywhere as they simply mopped without proper vacuum.
- kitchen bench left with a film of cleaner (had to used cleaner over it twice after they left)

- supervision and checks needed the entire time. So don't leave them at your property without supervision.

In the end - I just told them to leave.

Overall, compensation was $20 (paid price was $383.00). Unsetting to find that there is a current promo code for a $20 discount anyway.

Absolute Rubbish. Back to reclean my own apartment.

The worst thing is they made you feel like worthless as to how their customer service team is treating you. We paid for an after renovation cleaning package which is quite pricey in our opinion. After shopping around and check the ratings, we went with Fantastic Service. On the day of the job, we were told they could clean up 98% of the house, except for paint marks on the timber floors and grouts as they do not want to damage our flooring, fair enough. But when we came back to check after they finished, a large portion of the house were left unfinished (including the fixtures, door and window trims, etc). We complained to customer service team and was told we have to pay additional for all the unfinished jobs that they did. So go somewhere where you feel valued as a customer, because with this company, once they take your money, they don't care about completion of the jobs or customer feedback at all!!!

Worst customer service ever, first cleaner didn’t arrive, when rebooked the service was below average, areas not dusted, shower not cleaned etc.
I cancelled after again a cleaner not attending a recurring booking.

Approximate cost: $92