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07 Sep 2024
These guys took advantage of me
These guys TOOK ADVANTAGE of me. How do they sleep at night????????
They were very cunning about their whole process when taking advantage of someone naive at the time. I dealt with two men from Fergusons plumbing on the same day. The first plumber inspected and gave a quote for the bathroom toilet and taps, and the second plumber did the works and gave me another quote for the kitchen safety valve. Both were super friendly, positive and polite. They both gave me the ‘scare speech,’ ‘if I don’t get it fixed now, then etc etc.’ They then presented me with a crazy quote for me to sign quickly. How do these plumbers who, deal their clients face-to-face, sleep at night?
In one day, for such a small one bedroom apartment, including GST, I paid a total of $8473.30.
For the supply and installation of basic toilet I was charged $3261.
For the supply and installation of an emergency isolation valve I was charged $2814.
To just amend (not replace) of 2 existing wall taps I was charged $1628.
On top of that, at the end of the works, when ALL plumbing was done, the second plumber (who did the works and was the only one there at the end) asks ‘is there any other plumbing that you need done?’ I responded with ‘no, I think all the plumbing is done.’ He did the bathroom and the kitchen and there was literally no other place for plumbing. He then had the insanity to say ‘no, no, no, is there any OTHER plumbing that you need done?’ With a smile on his face. I was so shocked that I laughed and I said ‘no man, I’m fine thank you.’ When he shook my hand after he squeezed my hand suggestively. I then had to motion him out of my door with my free hand and then closed the door. I was laughing in shock at the time, but I have been left with a very uncomfortable feeling ever since that incident.
After the service, I realised that my bath tub sink taps were not so good. There was barely any hot water pressure. I wanted to call them back and ask them questions about that, but because of what happened with the plumber at the end of his service time, I was too uncomfortable to call them back. This has not sat well with me ever since.
It was days after my experience with Ferguson plumbing, after I told a handful of friends and family about my experience and the insane price they charged me with, that I realised how badly I was taken advantage of.
I am disappointed that an Australian company like this exists.
UPDATE:
These guys THREATENED ME with my safety after I posted the truth.
Update on what happened after I posted the original review:
11th of September 2024
7.15am
I was awoken by very loud knocking at my front door. I was unsure if the very loud knocking was being done to my door or my neighbour’s door, as the doors are side-by-side, so with only a towel wrapped around me, I answered it.
Someone (unsure of the name he said his name was) from Ferguson’s Plumbing (tall, big build, blonde hair) introduced himself from Ferguson’s plumbing and asked me if he could check the works done by his company on the 29th of July. He mentioned that he wanted to check the works because I was requesting a 100% refund.
I said:
‘You can’t be here.’
‘Why was I not informed that you were coming?’
‘I do not have any clothes on, why would you just show up like this?’
‘My request for a refund has nothing to do with the works. My refund request is because you guys ripped me off and took advantage of me.’
He then continued to speak but I closed the door on him.
I felt so violated, how can someone just show up unannounced, just because they have my address. I do not feel safe anymore with Ferguson’s plumbing having my details, and making their plumber show up, unannounced, at 7.15am in the morning, waking me up with banging on my door, in my most vulnerable state, with nothing on but a towel. Because this violation happened, I am now worried about what could continue to happen to my privacy and safety, regarding Fergson’s Plumbing, in the future. I’m wondering if I should inform the police.
10th September 2024
9.15am
I was in communication (first via phone) with Ferguson’s Plumbing’s customer care manager, Kylie Wilcox. On the phone she insinuated that it was my fault for being ripped off because I signed the document that was ripping me off. I told her on the phone, that my upset was not because I signed, my upset was because Ferguson’s Plumbing saw a vulnerable/naïve person and took advantage of that person (me) both financially and physically.
I told Kylie Wicox that A Current Affair saw my review online about Ferguson’s Plumbing and they have been calling me every day, wanting me to be on their show. Ferguson’s Plumbing have already been on A Current Affair twice, and A Current Affair want to do a third show on Ferguson’s plumbing because they continue to have numerous people tell them very similar stories to my own.
I also told Kylie Wilcox that I was going to report their misconduct to Fair Trading.
I had to hang up the phone on Kylie because she was insinuating that it was my fault for signing, so I knew the conversation was not going anywhere, and that she simply did not understand, nor want to address, the reason for my grievance, in that phone conversation.