Called the plumbers as we needed a new gas hot water system as we were having issues.
Charged a $85.00 call out fee over the phone.
Plumber attended and stated had to perform a “search and Investigate” which would cost an additional $500.00 to see what issue was.
We were told that the $500 dollars would be deducted from the cost of a new hot water system. After test was completed we were informed it needed to be replaced at a cost of over $7,200.00!!! Which we declined. We then contacted 2 other companies for a quote and they were between $2900 and $3,200 for the same gas water system that Fergusons were going to supply us with. Plumbers that I contacted for quotes also stated that the search and investigate was not really necessary but if it was to be done would cost no more than $200.00.
I then contacted Ferguson’s regarding the $500 charge requesting that it be refunded to which I was told that they would forward the issue to customer service and they would be in contact with me , this never happened.
Have since enlisted a different reputable company to install and remove our old hot water system for a total cost of $2,980.00.
DO NOT DEAL WITH FERGUSON’S……BUYER BEWARE ****
We have since been told to google Ferguson’s plumbing a Current Affair for overcharging customers.

This group are despicable and lied to me about needing extra very expensive work done. They ripped me off a lot of money. Also Be very careful as they trade under other business names too - dans plumbing is one of their other names. A guy came out to my house to unblock the kitchen sink drain and charged me $1500 to do this he told me it was straight forward job. He started the job and not long after stopped and packed up and then quoted me $13300 and said to me that he needs to dig up my concrete and replace piping as there is an obstruction. I don’t think he had a clue what he was doing. He wanted me to accept the quote on the spot but I refused and had already paid him the $1500 to unblock the drain which he didn’t do and left. I got a second opinion the next day from a local plumber who flushed and cleared the blockage which was a build up of fat and grease. The job was done in under an hour for $200. I complained to Fergusons plumbing and they refunded only $120 and asked me not to put a bad review.

Prompt, friendly service and fixed the leak problem straight away.

Definitely called the right plumbers, installed my bidet in no time at all and my partner is wrapped

Approximate cost: $1100

Arrived within half an hour of me booking the job, replaced my washing machine and laundry taps very quickly and efficiently so I could get on with my day and walk my puppy

Jordan was prompt polite and friendly, he was also very nice to my cat

Approximate cost: $2300

Jordan was very friendly and thorough with his recommendations, punctual with timing and communication and very quick with the work

Approximate cost: $450