3 reviews about Fernwood Fitness

verified email - 21 Mar 2017

Fernwood Southland have the worst management. I tried cancelling my membership last year in July and was told to make it "official" I needed to have a meeting with [redacted personal identifier] and pay a cancellation fee (which I was fine with paying). I left my details for this "meeting", but I was never contacted back by them (and also I completely forgot!!!).

Just this weekend I went into Fernwood asking to chat with [redacted personal identifier] to make this cancellation official. I left my details and signed forms to cancel and was told I won't have to pay the fee because the contract finishes next month.

Today I called to follow up and FINALLY spoke to [redacted personal identifier]). She told me I'd still have to pay the cancellation fee. I asked why I was never contacted back and she said she wasn't working at the club at the time. ALL lies because did a quick FB search and found out she was definitely [redacted] the whole time!! And all of a sudden, cancelling my membership is no official meeting, just a conversation over the phone!?

I'm beyond pissed off. It isn't adding up and I shouldn't have to pay this fee. All they seem to care about is money and I can't believe they have the audacity to STILL not wave the fee after it was THEIR responsibility to call me back.

verified email - 24 Feb 2017

I went to do a 7 day free trial and the girl there took my credit card details and signed me to a 12 month membership, I didn't think I'd have an issue stopping after the 7 day free trial if I had to, as long as I told them that I didn't want to go ahead within the 7 days, just like Netflix - you need to give your credit card detail to take advantage of the 1 month free offer and then you can cancel before they start charging you, so I didn't think it was sus in any way.

I called them and let them know I would not like to go ahead past the free trial period, and the girl over the phone said that's fine just return the keys nothing will be deducted from your credit card. So I returned the key, no one asked me to sign any paper work to say that I cancelled, wow, I thought that was way too easy!

By the time I realised payments have been deducted from my account from Fernwood I was already 2 payments in, I called them to ask why the payments are being taken out when I was not even a member, [redacted personal identifier] said she'll look into it and call me right back, a week later another payment has been deducted while she ignored my request. That's already $250 taken out of my bank account without my authority!!

They are stubborn [redacted offensive language] and act like it's their way or the high way, they didn't listen to me explain the situation, and didn't seem to care that their staff have stuffed up in my expense! They said I have no evidence that my story is true, yet I presented my case and she just refused to listen to anything I said. Check your CCTV cameras and get a customer service lesson, or 10! [redacted inflammatory comment]

Oh and thanks for waiving the $280 cancellation fee for a membership that I never signed up for!!

Approximate cost: $75

verified email - 02 Sep 2009

AWESOME GYM!! Walking in you are welcomed by the lovely ladies at the desk and some friendly advise and even some nice compliments. Group sessions are amazing! The Instructors are as friendly as they come. Instructors that make it fun to come to the gym and work out. The general facilities at this gym is amazing also, right down to the high quality products in the showers for all members and the many special events they have through out the year. The general up keep of equipment here is great, cleaned every morning and taken care of by all members and staff. Oh and wow cant forget friendly staff walking around handing out iced towels while you work out.

Approximate cost: $50-70 per Month

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