4 reviews about Fernwood Fitness

verified email - 06 May 2021

Management is totally money minded . They push you to keep the membership if you don’t want they will say just come Nd try we won’t charge you . My friend didn’t go to there gym for once and tell them to cancel same day they didn’t cancel the membership but instead keep telling her to continue by freezing it . The hardest part is she paid fernwood clayton $450 for nothing to cancel the membership
I won’t recommend it when people from other communities came they do discrimination with them. Totally fucking experience
Won’t recommend

23 Sep 2015

Great gym, awesome class timetable and friendly staff. Always welcoming and helpful, enjoy being a member would highly recommend it.

Approximate cost: $22

verified email - 09 Apr 2015

This particular gym is overpriced & a money grabbing gym. I have been so dissapiointed with the service. Not only do they charge a fortune but they dont respond to queries. They act like it is a boutique gym. It is filthy.The gym is over rated. Yes it has "pink" equipment and Yes they have "shampoo and conditioner" in the showers.... oh please i would rather pay less and bring my own shampoo and soap and have a proper trainer who doesnt cancel on me every time. I originally signed up online and one of the ladies there said to me in an angry tone "why did.you sign up online? You should've come here we get the money that way." She then continued saying more and more and I felt like leaving. So off putting. Rip off at 40 per week!

Approximate cost: $40

Anonymous
verified email - 15 Jun 2012

I am disgusted at this gym. I received a free 7day pass. I attended the tour where I was shown around the premises then they sat me down and bombarded me with all the benefits of joining. it all looked and sounded wonderful. But the hard sell never let up. Once more than half an hour had passed I asked to be shown how to use the equipment and was brushed off, told to "get started" and someone would be in the gym to ask. The gym was unattended by staff. I had no idea how to use the equipment and sat on a bench near the window stunned to notice a huge trail of ants travelling along the floor. Bent down and looked under the equipment which was thick with dust, carpet that badly needed vacuuming not to mention a dose of ant kill-there was literally thousands of ants right across the length of the window. I waited for another half an hr but no staff supervised the room. I did not return. After the 7days were up, although they could see I did not use the 7day pass- I was INUNDATED with text messages, emails and phone calls urging me to join!! I then BOUGHT an offer for another free 7day pass & thought I would try them again as i did like the concept of only women and it is 5mins from my home BUT Fernwood would not allow me to use pass as it was for NEW tryers only, they did not care I had paid for it and the only compromise after a lot of begging was that I could use the 7day pass I PAID for if I PAID an additional $55 to have someone show me how to use the equipment and ALSO agree to join after the 7days! I am outraged And will never give them another chance.

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