I'd twice asked for quote for supplied list of stuff before day of move but not got one. But a neighbour recommended so I did not cancel. On the morning they said $120 per hour for two men and truck, plus another $90 to move piano. They worked quite well but at end charged me for 3 hours work when it was 2.5 hours. Came to $495 for my small, easy job, moving only 2.5 km. They demanded I do a bank transfer of $45 immediately because I was $45 short. They wanted to stand over me and photograph the bank transaction on my computer. I said NO! and ordered them out of my house. If firm wants COD, it must give quote. I did bank transfer later same day. YET still NO receipt! They refused to give me a receipt for $450 cash I paid at end of job. They were often on their moboile phones [removed comment] seemed to be bullying them to bully me. Dsgraceful behaviour and a rotten experience.

Would not recommend this company at all. They showed up 3 hours late on the day, and with a smaller rented truck, causing the move to go for at least an hour and a half longer than quoted. The owner has ignored all calls and messages and left it for his drivers to deal with the mess. Also didn't quote all fees and charges when we specifically asked what they would be, causing the bill to be $200 more than quoted. Very disappointing service.

If I could give zero stars I would!!

They were terrible with communication,
Said they were going to be there at a certain time & then were
8 hours late!

They could not pack a truck to save their life! They had so much excess room but still said they couldn’t fit all of our belongings. Said we needed a second truck when we moved with a smaller truck before!
Charged an extra $600 for a second trucked conveniently around the corner for less than a boot load of stuff.

They broke picture frames.

They had extremely terrible body odor.

Were late with the drop off.

They were very dodgy & I don’t think they were a legitimate business!

STAY AWAY!!!

Brilliant service with friendly efficient staff. The 2 guys that moved me were very good and helpfull with no fuss.The move was started on time and finished well before the estimated time even though it was only over a short distance. The move was from a private storage facility to our new home.

Approximate cost: $550

We've used these guys twice in the past 6 months. The first trip their truck broke down, not their fault I know. Second trip their guys reversed their truck into the garage door of the house we were moving out of (causing quite some damage) and refused to admit to the incident, they overcharged us by one hour and there is no sign of our microwave!!! I'd love to give a better review, but sorry guys, very very disappointed.

We were a little stressed with our move from Melbourne to Adelaide, but Flatrate Removals were amazing! They were prompt, efficient, reliable, very professional and nothing broke! We had SO much stuff we’d accumulated over 25 years and they packed that container like playing tetra, very impressed. Well done to your team!

Better have insurance. Crap service, removalists used front door and damaged brand new door. Non contactable now. Don't pay upfront

Excellent job done. Very accomodating with a complicated job at multiple stops. Helpful along the way.
Thanks Flatrate Removals.
Would recommend to others and happy to use again in the future.

They were magnificent. The owner was very helpful in organising the move and very professional. The 2 removalists that came on the day were very polite and listen to my requests and responded in a courteous manner. They also were very careful and looked after my things as if they were there own. They were very patient particularly given they had move furniture down winding stairs and some of it very large. Overall this was a very pleasant experience and took away a lot of the stress that is involved in moving. Well worth the investment and would recommend these guys to everyone.

I was recommended Flatrate Removals by a friend and was very impressed with the incredibly friendly and efficient team of this company. So accommodating and right on time everything went to clock-work. I would without hesitation recommend Flatrate Removals as a top team to relocate with.

Thanks again guys.