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Furniture Removalist Services

4.1
based on 53 reviews

  • Sydney, NSW 2000
    FRS removals specialises in interstate furniture removalist From Sydney to Brisbane and Melbourne an
  • Visit our website
  • Opening Hours (Friday: 8am to 6pm)
  • Payment methods
    We accept, Visa, Mastercard, Cash or Bank transfer

53 reviews about Furniture Removalist Services

Anonymous
verified email - 20 Sep 2017

Two months ago I booked this service for my relocation from NSW to QLD. On 11/09/17 they arrived at my house with a truck covered in graffiti! Two drivers with no formal clothing as depicted in their pictures on the website. The truck was booked for two more jobs and I was told I couldn't get more space because of that. Driver 1 unloads half my things and leaves. A local truck arrives at my house later that evening to collect my items and to take it to their "storage" facilities. After loading the things left by driver 1 taking 45 minutes; driver 2 leaves and I get a phone call to say they were there for 3 hours and I needed to pay $350! What's worse is, they stored my things at their depot/office. Driver 1 calls me on 12/09/17 to say he'd be arriving at 4pm. At 4pm driver 1 calls again to say that the RMS has fined him for driving a defective truck and that there were multiple safety road worthy issues with his truck and is issued with license suspensio n as well as infringement notice for the rectification to the truck! He finally arrives at 8.30pm and leaves around midnight. But not before dropping my washing machine; denting my wall; breaking some plates and dropping another customers items! Now we get to 16/09/17 and driver 3 arrives with the rest of my possessions. Which by the way were the bases to all four our beds... one item after the next after the next and the next are damaged! Slats are missing from the bases. My expensive headboard has been scratched and looks like it was done on purpose. My bedside table has the bottom broken. My daughter's base support has been snapped into two pieces. My guest bedroom base was broken beyond fixing. And my mirror cabinet totally dismantled. But worst is the fact that my glass white dining table has been broken which is a classic piece of furniture! And just as I thought it could not get worse than that... they fraudulently stored my credit card details including the CVV number and deducted a whopping $890 from my account after I told them I was not prepared to accept that they would not commit to refund me for the damage. A total of $4000 later and I have no bases to put my mattresses on; broken furniture and washing machine; no money and a Fair Trading complaint pending. Never in all my 43 years have I ever dealt with a group of liars, untrustworthy and thieves such as this group. It is illegal for any company to store or save your card details including the CVV. This means that they could access anyone's information without authority and unbeknownst to you this could happen to anyone. As for all my patience, my forgiveness and understanding, my ignorance and willingness to save a penny or two; that has cost me much more because of FRS Removals

verified email - 23 Jan 2017

My husband and I recently booked a packing service and delivery from Sydney to Melbourne through FRS. Our packing service seemed to be done in an efficient manner. Our pick up service was meant to go ahead on a Sunday morning but no-one came or called so all we could do was call an unattended line and leave messages. We understand that there are sometimes date changes with moves but were very surprised and disappointed not to have been contacted by anyone to explain the situation. As a result, we waited at home all day (with our newborn) and assumed by 4pm that no-one was coming.

After several phone calls on the Monday morning, FRS were able to confirm that a truck was coming and they arrived in the late morning. The removalists did a good job at each end of the delivery.

However, we have to express frustration again at the careless packing job done. We hired packers for their expertise in carefully wrapping and placing items to prevent breakages. Below is a list of broken items:

Cheese plate
Salad bowl
Wine decanter
Williams Sonoma plate
Lamp shade
Bottle of vermouth

It seemed like there was an inconsistent standard of packing in this job. Most of the glassware and crystal were well packed and arrived without any breakages. But other boxes were carelessly packed, where items appeared to be thrown in regardless of shape or weight.

Also, a number of items leaked because of the way they were packed, including sesame oil and balsamic vinegar.

In total, we paid around $3000 for this move and we were expecting a much higher level of professionalism from FRS. On top of all this, no-one has contacted us to follow up on our complaints.

Approximate cost: $3000

verified email - 09 Nov 2016

I would like to say every thing turned out good
Especially they arrived at quoted time which to me very important , thank you

verified email - 07 Nov 2016

We have to give this company a credit i moved with them last week they are a true professionals i tried to give them a hand did not allow me you know they were right , they know what they doing,good on you guys

verified email - 07 Nov 2016

Thanks FRS ,Suzi was a great helper in helping us organising the bookings and your guys done great job, i definitely would use you again

verified email - 06 Nov 2016

moving house is not my favorite , the FRS definitly make it a lot easier ,i understand if not being charged an hourly rate they urge customers to double check the accuracey of cubic meters which i totally understood apparantly some customers book certain cubics but end up having more which is not covenient for every one especially if the truck is fully booked , glad i was informed about that happy to have had people know what they doing

verified email - 02 Nov 2016

I would NOT recommend FRS Removals as they would have to be the WORST removalists I have ever used!!!! The move started off ok until the drop off! When starting to unload my sons guitar effects pedals fell off the truck & when my mum commented about it their reaction was like "it'll be ok". They also haphazardly stacked boxes & it was like they threw the bags, some boxes also looked like they had been thrown! They had no care of how my belongings were stored when unloading. The way they stored/stacked the boxes etc was very unprofessional, I could've done better myself!!!! When my mum made a complaint they offered a measly $100 for the damage to the effects pedal caused when falling from the truck.....I'm still waiting for it!!! We also took photos but no comment about the way they were haphazardly stacked. They also spoke in their own language which my mum thought was very rude as they could've been saying anything!

Also after each email response they commented that they were aiming at 10/10 for customer service, I would give them -10/10!!!

NOT HAPPY WITH THEIR SO CALLED SERVICE AT ALL!!!!!!!

christine246 14 Dec 2016

Just noticed that there are dents on my fridge which is just over 12 months old & this was the ONLY move!!!!! . We also had a call from them about a month ago to try to make it better, they reckon that they had transferred $100 into my account which I never received. We were also told that the 2 men had been sacked, probably another lie!!!! My mum tried to get them to compensate 1/2 of what the cost was & they were going to check, this was the last we have heard from them. If I have to purchase a new fridge sooner than what I have to I will be extremely pissed off !!!!!

29 Oct 2016

I would like to thank the staff at the FRS office were very helpful especially giving me the key tips of moving house ,it was a well done job

verified email - 28 Oct 2016

Great service , best of all reasonable rates without compromising the work quality A++++++++++++++++++++

verified email - 25 Oct 2016

For you're own safety please DO NOT USE THESE REMOVALISTS. These removalists physically assaulted me with a heavy tub and threatened to punch me in the face. I am a woman and was alone. I was forced to call the police while they stole my furniture.

The offence is currently under police investigation. I had to take this company to the NSW Civil tribunal to get my stuff back after I refused to pay them double the agreed amount.

I could go on but in brief:
A two day delay in pick up
I was told there was no room on the truck (there was)
I was told my stuff was 5 cubic metres more than stipulated (even after it was measured with a laser volume tool by a qualified builder friend of mine)
no wrapping or protection
general appalling rude and bullying attitude
culminating in assault

PLEASE DO NOT USE THESE REMOVALISTS.

hauk 01 Nov 2016

wondering what happened at the tribunal did you win judgment ??how did you get your stuff back?

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