Helpful staff who offer genuine advice. Great with the kids when we took them in to select bikes & helmets.
Bought a couple of scooters for the kids for Christmas and the staff were very helpful. However I've since found out I could get them cheaper elsewhere.
I'm afraid the Gold Cross experience is a very poor one. I purchased a bike from them a year or so ago and the bike wasn't properly assembled (in a cosmetic sense, not a dangerous sense). Their attitude and customer service was appalling. It seems the 'kids' that work there are technically capable but have NO idea of customer service. If you're looking for a place to buy a bike or get advice, go to a specialized dealer, not a shopping mall for bikes.
“As always Mike and Wayne provide a super service and are always happy to provide”…
“Hi Rob, Big thanks for this morning's excellent Latte Laps bike skills. It”…
“This guy is awesome. Dropped my bike in for a pre-race service and noticed a”…
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