I was disappointed at the customer service I received when I wanted to return a shampoo which I claimed I was allergic too. The assistant was not helpful in her manner and tone. When I explained what the issue was there was no response leaving me to ask her whether I could receive an exchange. This request was denied due to there "store policy." She told me that I could give it to a friend. What I did not expect was that she would open this sealed item that I had bought. This I found was poor treatment. Since the assistant refused to accept the item she had no right to open the item. This is an example of poor customer service.
Approximate cost: $22.95
great earth (especially the elizabeth st store) is the best and cheapest health food/cosmetics store in melbourne. great location, especially since it's right next to vitamin me, the other best health food/cosmetics/supplies store in town!
I was not happy when I returned a product that I had allergy too. I inquired about a exchange and this was refused due to store health policy however what I found annoying and frustrating was the assistant opened the product. The product was sealed. This was not her property since she refused to take it back. This is an example of poor customer service.
This is my favourite discount health store. It's really well stocked and the girls there are really friendly and very knowledgeable. Prices are quite reasonable as well.
Great Earth health foods looks like yet another place that sells protein powder and vitamins from the outside. While they do, they also have a large range of specialty food and drink beyond that, hard to see from the outside. Herbal teas, natropathic remedies, allergen free foods and most of their staff are have training in natural medicine of some variety and have great product knowledge. A fantastic place for advice or a snack when you're in the city.
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This is not good treatment. The person was not thinking.