Hanrob Pet Hotels Heathcote

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Reviews for Hanrob Pet Hotels Heathcote (589)

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4.7
589 reviews
5 star icon
474
4 star icon
87
3 star icon
8
2 star icon
2
1 star icon
18
Service Rating
4.7
Quality Rating
4.7
Value Rating
4.5
chuinl
1 review · 400 points
19 Apr 2023
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

my go-to place when I need help with Zen Zen. THEY CARE!

shelley-b57
1 review · 400 points
08 Sep 2020
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

My GSP Scout goes to doggie daycare here every weekend and can’t get enough! He’s so excited to go each day -the team are so caring and professional- they really go above and beyond. I highly recommend!

darrelll31
1 review · 400 points
08 Sep 2020
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

My greyhound, Dash, loves this place. He always seems to be well looked after and the staff are very friendly and accommodating.

savanb
1 review · 600 points
verified email - 03 Sep 2020
Service Rating
1.0
Quality Rating
3.0
Value Rating
1.0

My dog came home with kennel cough; they moved the facility he was at without my permission and they were extremely hard to get hold of. It took me 2 days and about 15 calls to get a phone call to make sure he had settled in. They offered to compensate me for the vet bills but have since gone MIA (talking to you Brett). Very disappointed with the response I have revived, I waited 2 weeks since I voiced my concerns and there has being minimal responses so I believe a poor review is justified. Also don't bother paying for the photo package; the photo quality is rubbish as you can see from the photo I’ve included.

ml532 12 Jan 2021

the same thing happened with us. moved the facility without our consent and our cats had to stay in ICU for a week suffering from dehydration and acute kidney injury. Brett gone MIA after offering to compensate for vet bills.

leanned650
1 review · 600 points
verified email - 05 Apr 2020
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Fantastic, used them for many years. Until something goes wrong, such as your pet being injured in their care. Then you just hear crickets.....................

donnab704
1 review · 600 points
verified email - 05 Sep 2018
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Sadly I booked with Hanrob and paid a substantial deposit which was debited from my credit card immediately .As our plans had changed I rang back within the hour to cancel but was told that they only refund every Thursday -a week after I cancelled -one questions their business practices and based on this I would never book my dog into any of their kennels

Hi Donna we are sorry to read about your experience and have raised this with the reservations team. We hope you have now received your refund in a timely manner but will ensure this is followed up.

rohanl389
1 review · 600 points
verified email - 16 Jul 2018
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

When we came to pick up our dog they gave us the wrong dog to take home. After telling them this is not our dog, we had to wait an hour before they found our dog and brought him to us. They told us that they must have mixed up our dog so he would not have had the package that we had asked for, including no bath which he was supposed to have. They also could not tell us what services our dog actually received or how our dog was during the stay or anything about our dogs stay. Our dog also developed kennel cough while staying at Hanrob which he has never had before. Hanrob were very apologetic and gave us a full refund. They said they would pay for a vet visit and antibiotics for our dog, but it has been a few weeks and we are yet to have a response from them after we sent them the vet bill. Hopefully this was a once off accident and it won’t happen again. But this was our experience.

Hi there and thank you for posting your review. Sorry for the mix up when checking out and that your dog left our hotel unwell. To assist us in getting back to you urgently, can you please send your best contact details to [email protected] and then the Hotel Manager, who will be in touch ASAP.

rohanl389 23 Jul 2018

Your email address [email protected] bounced

verified email - 03 Apr 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I would recommend this place because they are amazing and took care of my pets with care. This has Meade me very happy.

caroll506
1 review · 600 points
verified email - 12 Mar 2018
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Feeling very distressed when our dog returned from Hanrob with kennel cough and also developed a stomach infection. Vet and antibiotics have cost as much as the stay at Hanrob thus doubling the cost of the exercise.

jeffs708
1 review · 400 points
25 Feb 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Our Cavalier King Charles "Charlie" has stayed with Hanrob a number of times. He always comes home happy, healthy and beautifully groomed & clean. Hanrob are wonderful to deal with, all the way through from booking to pick-up and return

robyng874
1 review · 600 points
verified email - 22 Feb 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Dax and Jazz, our cavoodles love it here, we have used them at least 3 times now. I do spoil them with the luxury accommodation option and they are always returned happy and healthy. I recommend the grooming option - it makes them smell beautiful and look adorable. The staff play with the pets and have their personalities worked out from day one.

lucief
1 review · 400 points
14 Feb 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Our cat Chickipea has had three holidays at Heathcote. Afterwards he is always happy, chatty and well groomed- I reckon he must have a lot of fun. The pick up and drop off service is a wonderful convenience, too. Thank you for your lovely care of our furry son.

ca318415
1 review · 400 points
08 Feb 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We are more than happy to leave our Yorky Russel Pomeranian dog Ruffy in the care of Hanrob at Heathcote, knowing our little boy is safe & well cared for by the excellent staff. It makes going away so much easier!

peterd691
1 review · 600 points
verified email - 01 Feb 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Yes I would recommend Hanrobs at Heathcote. Our Labrador seemed to have a great time. She was nice and fresh at pickup. Drop off and pickup efficient and friendly.

verified email - 01 Jan 2018
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

Never have a problem leaving our cat Alice at Hanrob at Heathcote. She always has lots of stories to tell us after her visits
Have recommended tvs Canberra facility to our friends

edithb222
1 review · 400 points
03 Nov 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

This place has been amazing for our beautiful babies. They are well looked after and we are always well informed during their stay. The staff have a genuine love for animals and it shows. Great selection of extra activities too. All of this means we can relax in the knowledge that they are happy and loved!

sophiet95
1 review · 600 points
verified email - 03 Nov 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

It's a fabulous service. My rather anxious dog comes back from Hanrob healthy and relaxed - I can just tell he's been well looked after and that he's been treated with kindness. The little report cards capture his personality well so I can tell that the carers there are focused on him.
The pickup and drop-off service is efficient and means I can get Charlie off to Hanrob without a huge fuss. And I've compared prices and the value for money is excellent.

denniss907
1 review · 400 points
03 Nov 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Although our little Buddy suffers from separation anxiety when he’s away from us he is very well cared for and loved by the great staff at heathcote. They are very welcoming and efficient and obviously animal lovers. I have no hesitation in providing recommendations.

suea440
1 review · 400 points
02 Nov 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I am always comforted in the knowledge that my fur babies are always well looked after while they are holidaying, having fun & & making new friends at Hanrob. The staff are wonderful & nothing is a problem. Love the courtesy drop off & pick up, the social media posts & the way you can keep in touch. They even come home with a report card!

verified email - 31 Oct 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Pete loves his stays at Hanrob. He goes on bush walks and plays with the staff and has a fantastic time. He is treated like a real star. He is taken care of just like he is one of the family.

Hi Marion Thank you for your review. So glad that Pete loves Heathcote . Look forward to seeing him again .

davidw436
1 review · 400 points
30 Oct 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Roxie is always well cared for and comes back exhausted......from way too much fun!
Thanks especially to the team at Hanrob for always taking great care of her and keeping us in the loop when Roxie's activities occasionally go slightly astray and she needs some direct assistance.

Hi David So happy that Roxie loves her stays at Heathcote Hanrob. We look forward to seeing her again .

verified email - 18 Sep 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Whether it's an overnight or longer visit Robbie is always well cared for at Heathcote. We are grateful to receive updates on his welfare via email usually with a 'selfie attached'. Great service.

Thank you for your comments . We love having Robbie stay with us .

dib816
1 review · 600 points
verified email - 18 Aug 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
4.0

Thanks for taking such great care of Elliot while we were away.

At 13 years of age and with kidney disorder, the team really looked after him.

Highly recommend the team at Duffy Forest.

So glad to hear that Elliot had a lovely time away with Hanrob . We look forward to seeing him again .

verified email - 17 Aug 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We always feel very comfortable leaving out cavoodle, Taffy, at Duffys Forest and she is always happy when we pick her up.

Thank you for your review. We look forward to seeing Taffy again at Hanrob

m-ms
1 review · 600 points
verified email - 30 Jul 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Both our dogs came home from Hanrob healthy, happy and relaxed after a short 2 night stay.
Importantly my 13 year old Belgian Shepherd seemed happy and well cared for.
The local pick up option was a blessing, and made our on departure & return much easier.
They are looking forward to their next visit.

Approximate cost: $130

priscillag723
1 review · 400 points
28 Jul 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

This was my cats first time in a Pet Hotel so being a loving animal owner I was a little nervous for them at first. The level of care and attention that Debbie from the Cattery at Hanrob Heathcote provided to my 2 cats Lily & Panda was amazing and beyond my expectations!!!! My cats were only booked into Classic/Standard Accommodation but Debbie treated them as though they were VIP Luxury guests from brushes everyday to spoiling them with that extra bit of love & attention as they are nervous cats. The facility & the rooms looked beautiful.....it definatly is a 5 STAR PET HOTEL!!! Thank you Hanrob & all the staff for the amazing job you do with these precious animals. Priscilla G

mary-anne105
1 review · 600 points
verified email - 27 Jul 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Our dog Harvey who is a 4 years English Springer Spaniel has been fortunate enough to be boarded at Hanrob on many occasions since he was a young puppy. The care the staff provide Harvey with is reflected on pick up. He always appears happy and well looked after. Whilst away on our holidays we know the Hanrob staff respond to our emails and requests almost immediately. They are honest about how Harvey is doing and definitely tailor his stay with his needs in mind at all times. We have recommended the first class service that Hanrob provide to many of our friends who have been equally impressed with the high quality that Hanrob offers.

Thank you for your review on how happy you are to use Hanrob. We do value your feedback and look forward to seeing you again .

paulaw352
1 review · 400 points
13 Jul 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We have been using Hanrob for a few years and have found the reception staff and the handlers to be extremely professional and helpful. The service provided is always friendly and nothing is too much trouble for the staff. Our dog is now elderly and needs a bit more attention and companionship and the staff go out of their way to care for him. We have used other boarding facilities in the past but Hanrob is by far the best.

maggie-p
1 review · 600 points
verified email - 12 Jul 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Hanrob is just great. Our beautiful boy Darcy has stayed there twice now. All the staff are very attentive and only too happy to give updates on his progress or any concerns. He is happy healthy and smells beautiful when we pick him up. We will continue to use Hanrob for our boy.

nataliad336
1 review · 400 points
05 Jun 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

What a wonderful personalised caring and loving service. Exceptional dog trainer Sacha has helped us and our friends so much in having calmer well behaved and most importantly happy pets!