We have used the Happy House Sitters website service for several years now. It is a cut above similar services in my opinion. The admin team are keen to listen to user feedback and the website is well managed. The quality of house sitters has been generally high. If I need to email for an enquiry about the site or other matters Malcolm and his team are always quick and efficient in responding.
I would gladly recommend Happy House Sitters to anyone seeking to connect with potential house and pet sitters.
Folks Just a quick note for feedback to say - congratulations on such a clean and easy to use website. Looking very good! I look forward to connecting with more happy hosts through your great service! Regards, Lisa
Many thanks for a delightful experience. We have bought a home in Bega,and no longer on the road. Your service was superb.
This is an extraordinary site.
Can't believe how easy it was and also how quickly I found a sitter...less than 24 hours. Five requests!
I was a member of Happy House Sitters (HHS) for 12 months and was not able to secure a single house sit. Whilst I appreciate this is not guaranteed, I do find this surprising as I am a professional house sitter and have been able to secure many regular placements through other house sitting sites.
After joining HHS as a member on 27th October 2016 I soon became unimpressed with the functionality of the website and the level of customer service received. My requests for a response using their online contact form went unanswered as did my efforts to call to their landline number. I could not even leave a message, at the time, as the mailbox was full.
On 1st November 2016, I emailed HHS directly to cancel my account and request a refund. I was advised that this was the first they had heard of any issue and that under their T&Cs I would not be entitled to a refund. When I challenged the T&C’s I received no further response to my email.
At this point I raised a dispute with PayPal to get my money back. Within hours I received a response from HHS stating: “This email is to advise you that your Happy House Sitters account has been suspended due to a Paypal dispute being lodged. It will be re-activated if Paypal finds in our favour or if you close the dispute.”
I was surprised by this response as there was no mention of my account being suspended for this reason in their T&C’s. Again, I challenged this and received no response.
Although PayPal initially decided the case in favour of HHS I was then able to provide further information and escalate the matter to a PayPal manager. On 9th November 2016 I was awarded compensation for the full refund amount of $65.
On 12th October 2017 I wrote the following review for HHS and posted this on a few online review and community websites.
“I am member of a number of house sitting sites and sadly Happy House Sitters is the worst of the bunch. Over the course of a year I haven't managed to secure a single house sit through this site and (name removed) is not a nice man to deal with at all. Thankfully Paypal have now refunded my fees for the poor customer service received and I have had a far more enjoyable experience through (name removed) and (name removed).”
Within hours I received notifications stating my reviews had been reported by Happy House Sitters for removal as HHS believed they contained inaccurate details and/or personal information. I also received the following response from HHS on 12th October 2017.
Hi (name removed)
Thank you for your review. I'm sorry you feel your time with Happy House Sitters was not a success. However, I do feel it's important to be accurate. Firstly, you asked for a refund after using our service for 7 months. Naturally, as you had used over half your membership a refund was not possible. Secondly, PayPal did not refund you as you stated. They found in our favour. Please see the extract from the PayPal email below.
The reason your account was suspended when you lodged the Paypal dispute, is because when you lodge a dispute the funds are taken from the merchant's account. Therefore you were no longer financial.
"Dear Happy House Sitters,
We're happy to let you know that the following case was decided in your favour. Any hold on this transaction has been removed.
Case ID: (financial details removed)
Buyer's name: (name removed)
I do hope this provides some clarity.
We wish you all the best.
With regards to the personal information I have only stated the owners name, which he himself uses on another review site. As evidenced above, HHS were found to be in breach themselves for publishing my personal and financial information.
HHS also claimed that I requested a refund after using their service for 7 months which was untrue. I received the following response after contacting them on 14th October 2017 to dispute this.
“It appears I've confused you with another member with regard to the timing. I apologise and will amend the review response accordingly. Also, could you please forward the copy of the paypal refund. We don't have any evidence of this.”
I have since provided evidence of the PayPal refund to HHS.
On another note my account was also suspended/cancelled again by HHS on 12th October 2017 which I believe was in response to my negative review of their company. To date I have received no response to the following email, sent on 14th October 2017, which states.
“Could you please also confirm why you closed my account before it was due to expire on 27 October 2017.”
In my opinion, I believe the way HHS have handled my complaint and online reviews speaks volumes about the company’s integrity, professionalism and commitment to customer service. I have since proved all my claims to be true and have provided supporting evidence to the various review teams to have my reviews reinstated. To date I have received no further response from HHS to my emails dated 14th & 16th October 2017 asking why they closed my account early.
Approximate cost: $69
Your yearly fee is too much in comparison to other sites which are better than this one. I won't be renewing for this reason.
Hi folks my wife and i have been using the house sitters for a number of years ans have found iti an excellent service , with little or no trouble, until the last house sitters. we had no complaints about the way they looked after our house and animals., but we were a little disappointed when we found out that they had invited other people to stay at our home without our permission. we believe that should never happen without permission, our home is not a hotel, motel or a do drop inn,
We have used Happy House Sitters and would highly recommend their Sitters! Trustworthy, Going above and beyond expectations are how I would describe their Sitters. "Well done!"
Approximate cost: $0
After planning a six-week holiday overseas and then being let down by a family friend who had planned to house-sit my menagerie of animals, I contacted Ruth at Happy House Sitters and poured out my woes. Ruth was very helpful and explained how to set up my advert. Within 2 days I received a message from a lovely retired couple from Melbourne who were coming to Qld for the winter. They looked after my 2 dogs, 2 cats, 5 chooks and 2 guinea fowl with great care. I was thrilled with the way they looked after all the animals and they even cleaned my house thoroughly before my return. I have offered them a sit whenever they are passing by.
We have used your services 4 times now with sits in Queensland and Victoria.
The first sit was for 6 weeks and was on a 5 acre allotment in QLD, the house had 3 bedrooms with all mod cons. Even though we were traveling in our caravan, the owner made the house open to us.
The second sit was for 2 weeks and was a lovely 4 bedroom house in the suburbs of Melbourne. They had a swimming pool that we could use.
The third was a smaller house in country VIC and again it had all mod cons.
The last sit was for 3 weeks in country QLD the house was a small cottage style on several acres
In these sits we have had the pleasure of looking after a verity of animals including dogs, cats, guinea fowls, ducks and chooks.
Your website made each of these bookings very easy to apply for, and each of the home owners got back to us in a very timely manner.
We have recommended your site to others who were equally happy with the sits they have arranged.
Customers! You can earn vouchers simply by reviewing the businesses you've used!View rewards
Want more customers? Join the Happy Customers Program to promote your business with word-of-mouth.
Get a professional looking profile with no advertisements, access tools to attract more customer reviews, receive free marketing materials, use the Live Reviews Widget on your website, plus lots more...Upgrade Your Account
Businesses like to send a quote as soon as possible. You may receive
your first quote within an hour.
Call us on 13 18 18Visit our help centre Back to job form
Keep an eye on your email for quotes that we send you from relevant businesses.
We don't post anything to Facebook. Loading... Something went wrong. Please try again. Or
We will notify you here when quotes come in.
We only share your mobile number with businesses who quote on your job.
Businesses who send you a quote may get in touch to chat about your request.
Businesses prefer to quote on jobs from verified customers.
A 4 digit code has been sent to .
Looks like you've used Oneflare before. Login to Oneflare to submit your job.
Forgot your password? Reset your password
We have sent an email to
We have re-sent the email. Check your email and follow the link to change your password.
Be sure to check your spam folder for an email from email@example.com
You are continuing as . We will send all job updates to Edit
Businesses that quote on your job may need to contact you for more details.
Only businesses that send you a quote will see your contact details.
This is based on
Or, skip this step