Happy House Sitters

4.4
based on 90 reviews

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90 reviews about Happy House Sitters

Anonymous
verified email - 24 Jan 2015

I am currently subscribed to three online House-Sitting websites, and can honestly say that compared to their competitors, "Happy House Sitters" service delivery is so bad that I would strongly recommend against using them. Unlike their competitors, HHS charge a hefty fee for every geographical zone you select. Thus subscribers are limited to only those house-sitting opportunities falling within one's particular zone. If you want to broaden your search by even a few additional kilometers, you are required to pay the full fee for access to the adjacent zone.
However, adding to one's frustration is the fact that navigating their website is difficult, and their search engine does not work effectively, with the result that opportunities falling within one's zone are not always picked up.
Over the past thirty days, I have received only two notifications from HHS, compared to an average of FIVE PER DAY from the other service providers.
Worst still, they have not bothered to respond to my written complaint about their lack of service delivery, despite my warning that I would go public about my dissatisfaction unless matters improved.
In my opinion, this service is definitely not worth the fee being charged, and should be avoided.

Firstly - Apologies for the delay in responding. We were horrified to discover our first bad review from you only today â?? nearly a month later! Just to clarify, Itâ??s true we have the option of buying a single zone - BUT a whole state is only $89 or the whole country is $99. This means that subscribers do NOT have to buy individual zones to broaden their search. Zones are designed for people who wish to sit in a specific area only, usually for school or work reasons.

Unfortunately you did not provide a name, but if you contact us I can search for the emails you sent and investigate what happened. We pride ourselves on our customer service and are the only house-sitting company open on the phones for 12 hours a day 7 days a week. Please call and we will sort this out quickly. We can also discuss upgrading to an All Australia membership.

Regards

Ruth Myers
Happy House Sitters
happyhousesitters.com.au
1300 780 809

verified email - 08 Jun 2014

While looking for reliable house-sitters, I was lucky enough to find the Happy House-Sitters website run by Ruth and Malcolm based in Victoria. I am from Perth, but despite the distance I always got quality service from this Company. All the house-sitters who cared for our home and pets while we were on holiday were professional, caring and responsible. Our pets - two dogs and a cuckatoo were well cared for. Our garden and house were kept in clean and immaculate order. The third time we went away for a holiday and accessed Happy House-sitters, the young couple assigned to us were caught in a very inconvenient and awkward situation where we had to transfer to a new house as we were able to suddenly sell our old home and to vacate it asap. But the young couple just took this in stride, assured us that our initial arrangements with them were still in place, and they would help to facilitate the changeover. So we went off on our holiday unburdened by stress. We came back with our pets happy in their new home and with the place and garden looking well tended and cared for. I and my husband have recommended and will always recommend Happy House-Sitters to our friends and acquaintances intending to leave for a holiday.

verified email - 06 Jun 2014

We have used house sitters via Happy House Sitters for over 3 years and never had a problem. Their process of connecting people is sound and allows for reference checking. We recommend that you do the reference check and have an interview with the person/s. Remember the agency connect you its your responsibility to choose well. We would recommend HHS unconditionally.

verified email - 22 May 2014

I first joined HHS 4 years ago and my current membership has just expired. During March I was offered and accepted a 6 month house sit.
This will be quite a change to be in the same house for such a long term after being in a different house/suburb every few weeks!! Be assured once this long term sit is completed I will be renewing my membership :)

Anonymous
verified email - 13 Apr 2014

My husband and I signed up for a NSW $89 4 month membership in order to try staying somewhere closer to work in the Sydney area while we were looking for a place to buy and then move in.

I sent out around 20 requests and have had no luck. I have a feeling that people would prefer older couples or singles to stay in their homes who are available during the day, as opposed to a working couple in their early 30's - though was even able to work from home on occasion if need be. We also have plenty of pet experience plus references from AirBnB apartments we have stayed in while travelling, and were flexible with our dates. For us the membership has been a waste of money to date.

A suggestion would be to charge customers once you are actually successful in obtaining at least one house sit, otherwise you feel a bit jipped.

Approximate cost: $89

Thanks for your feedback. We do have a large range of home owners, all with different requirements. I am sorry you didnt have the outcome you expected. Please let us know if there is anything we can do to assist. Eg. review your profile and massages sent.

verified email - 04 Apr 2014

I have been with Happy House Sitters for the last 9 months and am impressed with the amount & caliber of house sits available. My Christmas house sit was perfect & will be a repeat house sit. I have received excellent support setting up my profile and the staff are always quick to answer my calls. I highly recommend Happy House Sitters.

04 Apr 2014

We joined HHS last year and have only had the opportunity of one housesit so far, due to us having less availability than we'd expected. However it was a great experience and we continue to be on the lookout for anything we might be able to do especially being able to stay independently while visiting family when they don't have space for us to stay at the moment. We get a good night's sleep and feel like we are helping someone else have a good break away with peace of mind that their home, garden and pets are safe. The site is easy to use and we are regularly sent emails to alert us to places we have chosen to want to stay. Excellent and prompt contact to any queries we have had too from Malcolm, really helpful and personal service.

verified email - 04 Apr 2014

I have been with Happy House Sitters for almost two years, and have obtained numerous house-sits.
The website is easy to navigate for both Sitters and Home-owners, and I have only had a couple of occasions where I've actually needed to contact them directly, but when I have they have always been courteous, helpful, and efficient.
In my experience, Happy House Sitters is the best service of this kind within Australia, and I would recommend them to anyone interested in house-sitting.

04 Apr 2014

I have been registered as a house-sitter with Happy House Sitters for 3 years now. I have found this to be the best house-sitting website. The site has the highest volume of quality house-sits and is updated throughout each day.
I have spoken directly with Ruth. I found her to be helpful, accessible and efficient in dealing with my enquiries.
The Happy House Sitters website has enabled me to successfully perform a variety of house-sits throughout different suburbs of Sydney.
It has given me the opportunity to explore different areas of this great city, look after many adorable pets, make lots of interesting friends/contacts as well as save a significant amount of money that would otherwise have been lost in expensive Sydney rentals.
I thoroughly recommend the Happy House Sitters website for those interested in house-sitting.

verified email - 03 Apr 2014

We have been members for most of the last five years and are extremely satisfied with this company. We have always found them to have the most house sits available compared to other house sitting sites. We have never experienced any problems with home owners at all, in fact most of our current house sits are now repeats. On a couple of occasions I have had to actually speak to Ruth and she has phoned me back the same day and has always been able to resolved my query on the spot. They are not just about taking our money and leaving us abandoned, they are active with updates to their site and are listing new housesits several times a day which is more than other house sitting sites do. They really do have the most house sits and are well worth investing in if you are serious about house sitting.

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