Harris Scarfe

My husband and I checked stock in store and we were advised Sheparton had eight in stock. So we drove an hour out of our way to but the product. We searched in store and couldn’t find and the we asked but were told there was none in stock. I then ordered online and paid ten dollars for delivery. The issue I have, is when I wrote to give feedback to the store, the person was rude and dismissive and stated I should have called first? Then proceeded to say it was pretty much bad luck that I now needed to pay for delivery. What happened to a courteous response for the feedback and we apologise. So disappointing that feedback is not respected anymore.

I bought a juicer from another Harris Scarf store back in September and unfortunately part of it broke.

I went to the Ringwood store with my receipt and they were happy to refund my visa.

The next day I came back and bought a new blender as my other one was very old. I am very happy with my purchase. Thank you.

This is a funny store. I found the staff to be somewhat disinterested. The store presentation is often messy. But they have undeniably good specials. Having saved up to 40 or 50% on many items I really needed you are far less aware of the customer service short-falls.

Approximate cost: $20-50

I was very happy to get my black aquare Dinner ware set in Harrisscarfe near Eastland Shopping Center, it was a very good value when I get it because it was slash down price. But one of the staff in there wasn't too nice when we found one of their catalogues sitting on the rack and my husband and I was checking on it..then the woman tried to get it back because the catalogue is for the next month issue... But she wasnt very nice the way she asked for it. (in the first place --they should make sure they kept their catalogues out of the shelves)

Lay-bys – be very careful and have plenty of time to spend. Lay-by service is very slow. Parcels are kept along way from the customer service area.
My story - I had placed a doona ($69) & towel ($15) on lay-by for my son (for Christmas) to replace his old ones. After dropping some hints about possibly replacing his old doona my son made it clear he liked his old doona and doesn't want a new one. So, I went back to Harris Scarf and intending to collect the towel and ask to return the doona. I was promptly told they don't do refunds or exchange on lay-by's. If I chose to cancel the lay-by I would loose all moneys already paid and they didn't split lay-by's. After pushing the point about still wanting the towel they said they don't split lay-by's I would have to pay out the lay-by to get the towel but they would not refund the doona. So this suddenly became a very expensive $15 towel anyway I looked at it. Shocked by this hard line I expressed my disbelief and that I wouldn't be in a hurry to shop their again. At that point the girl got her supervisor. I asked what would have happened if I had purchased through the checkout – I would have had 14 days to receive a full refund. They reluctantly allowed me to payout the lay-by, but before I could take the towel but I had to spend the value of the doona on another item of my choice and it had to be done now. After 1½ hrs I eventually found something. I wasn't happy about being forced to spend the $69.

Approximate cost: $85