Harvey Norman

check icon 4.3 (27)

Reviews for Harvey Norman (27)

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4.3
27 reviews
5 star icon
13
4 star icon
11
3 star icon
2
2 star icon
0
1 star icon
1
Service Rating
4.3
Quality Rating
4.4
Value Rating
4.2
verified email - 11 Sep 2023
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

Friendly staff good service good prices

clairel277
1 review · 300 points
02 Sep 2022
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Chris in charge of electronics today was amazing! So easy to buy a tv and pick up from the warehouse!

Approximate cost: $7000

verified email - 14 Feb 2020
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Really friendly and helpful staff. I spent 2 hours with one of the sales guys last weekend looking for the perfect picture and he stayed with me and helped me until I found it! :) They even gave me a $100 discount because the frame was slightly damaged.
Highly recommend.

13 Jun 2019
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

Friendly staff who want to help. No one is just standing around talking, they are all actively working or with customers. I had 3 people offer me help within 10 minutes of looking around the electronic sections of the store. They gave me a fantastic price on a new tough laptop bag and I am extremely happy with the service I have received each time I go into the store. One very happy customer

verified email - 30 Jan 2018
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

a great big store with lots of items displayed-friendly staff that helped me in finding a suitable product for myself.took me half a day to view other items they had.

18 Apr 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Store is never way to busy that its hard to find service, staff are always friendly. Brought alot from Harvey norman.

Approximate cost: $4000

verified email - 19 Dec 2014
Service Rating
4.0
Quality Rating
4.0
Value Rating
3.0

I purchased a LG Smart TV and to my dismay found that CatchupTV feature was not available.
Complained to the salesperson Vikas. He consulted with LG rep in the store and rang me back within few hours. With few instructions over the phone, I was able to turn on the feature.
I have read lots of bad publicity on Harvey Norman's customer service.
But, my experience in this occasion was very impressive.

Approximate cost: $900

verified email - 24 Feb 2014
Service Rating
4.0
Quality Rating
5.0
Value Rating
4.0

Often visit this store when in need of home furniture/appliances.
It's a big store with loads of variety, love to take me time to explore all the nice items in the store. Kids always get lost in the store too though they do come back.

Friendly staff members at times hard to find only because store is busy.
Loads of parking under store.

verified email - 02 Aug 2013
Service Rating
4.0
Quality Rating
4.0
Value Rating
3.0

Great quality of products
Very helpful staff with knowledge of the products
And great bargaining possibility if u buy more things at once
Plus its very large with huge collections of everything you would need in home

verified email - 21 Jan 2013
Service Rating
2.0
Quality Rating
4.0
Value Rating
4.0

Really big store with heaps of stock. I've purchased items from here and online. A big disappointment is there service, in particular the electrical department. Once I walked in there were 3 staff members talking to each other, not a single person asked if I needed any assistance. However if you manage to find what you're looking for, the prices are generally good. I wouldn't come here if you're looking for exceptional service. But it is an incredibly large store.

C123 23 Jan 2013

Yes Harvey Norman has a great range of stock!

verified email - 20 May 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I like this store. Huge products!! Friendly service. Sometimes prices are negotiable but it depends on the product and the salesperson .

verified email - 08 May 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I love this megastore! Its got everything you need all in the one place- bedding, furniture, electronics, white-goods and its own photo centre. We often head down for their 10c prints but depending on how many photos you print, and others in line, you sometimes have to go back the next day for collection. The staff are VERY knowledgeable and its evident that they have undergone extensive training so that customers get only the best service (and price) Many times I've been given a really good price as I've bought a whole range of products in the same purchase. I can say that my vacuum cleaner, kettle, iron, tv, internet security, laptop and fans have all been purchased from Harvey Norman Auburn and I've never had a problem. I'd recommend these guys to anyone, anyday. They truly are the definition of customer service

Approximate cost: $Best deal!

lucy91 21 Jan 2013

Agree it's probably one of the biggest Harvey Norman stores.

verified email - 08 May 2012
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

We purchased furniture from them and found that they have a good range and choice with the best price around.

verified email - 18 Nov 2011
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

Very helpful with assisting in downloading photos. Also Computer guys were great when replacing broken piece of hardware. Always have a good experience when shopping here.

verified email - 12 Jul 2011
Service Rating
4.0
Quality Rating
5.0
Value Rating
4.0

Quality of all the product of Harvey Norman is the best which i found from my shopping. Now a days they have great deal in photo print as well which i love most. We tried it so many times before and the quality of picture is really good.

19 May 2011
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

there are some great staff who are desperate to help the customers and i applaud for that. the price is reasonable also

verified email - 19 May 2011
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Friendly and fast customer service. Staff know what they're talking about. Lots of bargains and regular sales. They also give good discounts.

verified email - 07 Dec 2010
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

There is no half star things for rating b'coz they fall below that...rude manager & there customer staff in auburn...we bought the lounges and during the delivery time they started asking for more money i meanr 350 bucks saying that it doesn't fits into our lift and when i tried to complain saying that i will take the matter to consumer affairs they cancel my order saying that i'm threatening them..

Approximate cost: $1800

verified email - 25 Jul 2010
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

harvey Norman are a great store,depends where they are built in general all of them have different rules for different stores,Privately run Managers are the driving force Except for that great saleman Gerry harvey now that is a MAN with a PLAN.He has the right stuff businessmen are made of it's No wonder all of his attempts at Norman Ross then Gerry harvey has beaten them all he is STILL MAKING ZILLIONS good work Gerry I shop at your stores because they are HONESTLY BEST FOR SUPPORT,REFUNDS,EXCHANGES see my blog story and you will see why I like Harvey Normans
http://jeffreyobrien.blogspot.com

Approximate cost: $899.99

verified email - 16 Jul 2010
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

My favourite of all Harvey Norman's. Really good service always friendly give good discounts. Recently bought vacuum from there and the Manager was really friendly and helpful helped me pick out a vacuum I needed. Great service and good prices. Lots of undercover parking.

Approximate cost: $350.00

verified email - 01 Apr 2010
Service Rating
3.0
Quality Rating
3.0
Value Rating
3.0

i think this store is big for nothing, i was buying an ipod charger and it took me like 10 mins to wait in line to pay for it, cause there was one person on the counter and i couldnt go to another counter one to pay it even though its the same shop and department, i didnt understand that.

verified email - 23 Jul 2009
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

I love this harvey norman out of all. i always get my photos done here. so cheap and yet the quality is great. always large markdown on appliances and also great service and the staff is always cheeful.

verified email - 21 Jul 2009
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Great service here and also the staff and very friendly and are always willing to help. lots of sales here , i picked up a electrical phillips shaver for 60 dollars normally retailing 90. although some other appliances are more expensive then others.

verified email - 07 Apr 2009
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I got My kids Christmas photos here. Talk about value for money. get heaps of photos, all sizes, plus calenders, plus a photo album in choice of colors, and a tree ornament that you put a photo in. All $25... cheap and great value.. will be going back next year.

Approximate cost: $25

verified email - 18 Mar 2009
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

we bought an oven at harvey norman in auburn. The salesperson was very friendly and helped us in making the decision of which oven to buy. We bought the indesit one. I rate this place very highly as it saved us time.

verified email - 16 Dec 2008
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Friendly and quick customer service. Staff know what they're talking about. They do a price match if you can find a cheaper price from another store. Lots of bargains and regular sales and discounts.

verified email - 05 Jun 2008
Service Rating
5.0
Quality Rating
4.0
Value Rating
4.0

Good staff who know their products well and able to explain the ins and outs of computers, televisions, white goods, etc. I have been happy with two computer purchases and a defective freezer, which they are replacing for me.