I have been to this kiosk a number of times and have found the staff to be very helpful and knowledgeable. They have not been rude or dismissive any time i have been there. I have dealt with a male member of staff on a number of occassions and has always been softly spoken but you can still hear him. I can't recommend this kiosk for all your needs highly enough. The only thing is they are a cashless booth but that doesn't bother me.