I had a very disappointing experience with this company. They lost my pram stuff, and what's even more frustrating is their lack of responsibility.

Despite contacting their customer service multiple times and providing all the necessary information, they failed to resolve the issue or offer any compensation for the loss. This kind of negligence is completely unacceptable.

I would strongly advise anyone considering using this company to think twice. Their inability to take responsibility for their mistakes is a major concern. Hopefully, they can learn from their shortcomings and improve their customer service in the future.

This team are problem solvers who quickly answered my request for hire - on the spot.

It made my trip as a solo mom so easy and the gear was top class and super clean.

Thanks heaps

Approximate cost: $200

Georgie in the Eastern suburbs of Melbourne was excellent - friendly, great with communication, reliable and punctual. When she collected the car capsule at the end of the hire, she was so willing to help me with some baby equipment at home that I'd had a few troubles with. I would definitely recommend her to anyone looking to hire equipment.

Terrible service hire for baby Flemington. Do not return calls. Postpone visits. Gave us an unsafe seat and took 2 weeks to change it. And now have been over 2 months to collect the seat at the end of our hire. Because of course we want to store the car seat here for you.

Kathy from Berwick, VIC - INCREDIBLE. She is easy going, kind, gentle, friendly, patient (because let’s face it, fog brain), honest and prompt. Our boy outgrew his capsule in just 3 months, and Kathy was happy to either refund or do a installation demo for a rearward car seat (that was given to us). Thank you so much Kathy!

Approximate cost: $130

Hire For Baby Gold Coast - TERRIBLE. Shocking customer service, rude personnel and phone always goes to answerphone.

I have always used Hire for Baby in other states and they are fantastic, but the Gold Coast branch is seriously not worth the stress.

There are plenty of baby hire places on the Gold Coast, go elsewhere, they are lovely to deal with and value their customers.

Approximate cost: $80.0

im useless at putting things together without a male around as a single mum i really struggled when it came to my newborn's furniture,i chose this service and was completly satisfied with the results of capsule hire to a bigger seat once bub grew and the good thing was its not another thing i have stored away to get rid of once bub grows up

I have used Hire for Baby twice and both times have recieved exceptional service. I had my car seat installed and hired a capsule for my second car from the Mernda location. The seats were installed by Toni on a day with sweltering temperatures, all with a friendly smile and great humour. I felt confident that they were installed safely, and appreciated the extra time taken to answer my questions. I hired a dual pump from the Flemington Hire for Baby and it was delivered next day - again the customer service from Belinda has been great. I was able to extend the rental easily. I would recommend either Mernda or Flemington based on my experience

Approximate cost: $100

Hirer in Cairns is terrible with her service (not serious about her business) doesnt answer or return calls, always have to call back and if you are lucky she will pick up the phone.

Unreasonable person - when wanted to return the equipment I was charged late fees WHAT FOR -- Not picking up her phone when called several times before the return date??
As due to flight timing I could be late by 30 mins to an hour and so as a responsible person I wanted to return day before or slightly late...
Instead of understanding she charged extra and not even sorry for "not picking up the phone or sending a message"

Most horrendous service I received. Damaging company's reputation

Filled in the online booking form for getting car seats at Melbourne airport, twice, no response or acknowldegement.
Rang twice; got voice mail.
Emailed the Melbourne north and general info address; no response. I felt I felt i should just have used the hire cars seats.
Searched and found another site. Filled in booking form for ' justtakethekids' instant acknowledgement and follow up email within a day.