i ordered online a small shed 24 days ago and no shipping or tracking information sent
so i rang and was told by Angel that they would send out by courier but then a few days later
nothing so i did an online chat and after 2hours and answers from different people I asked for a refund
[ yes 2hours as I was determined to get my refund] I was told they will give me a refund.
I emailed afterpay with my problem so the next day i received my refund.
My product never arrived and have been constantly fobbed off with excuses. Still waiting on a refund 2 months later.
Edit… Apparently I’m getting a refund. Will update if it happens.
Approximate cost: $189
They get a 0 from me... Placed an order 4 weeks ago - have not received order and have had not contact whatsoever. Ive called a few times and still nothing....DO NOT ORDER FROM THESE PEOPLE.....I WANT A REFUND ASAP
Approximate cost: $281
Despite my order not arriving, and getting a refund, I am pleased Alex reached out to me to apologise and discuss what happened. That shows they care about their customers.
Hi jf826, I would love to help you out further. Can you at least tell me your order number? I personally apologize for the bad experience.
I have already tried contacting through the email link on this site and mediation on another review site with absolutely no response from Home Appliance Plus. Additionally I have sent multiple emails, attempted multiple times to call and eventually after days and waiting multiple times for over 40 minutes I managed to speak with someone who promised they would follow up with the Wharehouse and absolutely come back to me the next day abd that never happened. Im still waiting on that response. Additionally I have tried your chat which is useless and only provides automated responses or Generic responses with no real content, stating the Wharehouse has been emailed to prioritise my order. Still no response from Home Appliance Plus and nothing received. As other reviewers have indicated you are breaching Australian Consumer and credit laws. If all my attempts to contact you havent worked please explain just what you are going to do that is any different and which will ensure I receive my order or get any genuine response? Currently I have no faith at all in Home Appliance Plus so please explain what you are going to do differently to actually respond to me and to have my order delivered. You have hundreds heading to thousands dissatisfied customer. Genuine and honest responses, delivery of, items, honest delivery timeframes anyone of which could have mediated how customers experience you as a seller. Im genuinely interested in what you intend to do differently but Im not publishing my order number for everyone to see. Also Ive all ready sent that to you multiple times with no response at all!
The order number has been sent to the gmail address you provided. I will also be updating on here what the response from Hone Appliance Plus is. The order number has been sent to your .gmail, but Ive never heard of a company using a gmail address before. Lets see what happens.
Bought a mattress, was great and customer service appreciated
This Company Continues to take money and not deliver the goods. Take a look at the Product review website. Hundreds of reviews stating no goods, no refund and no response to emails and only automated chat responses. Im also getting to believe this is definitely a scam and that ACCC and Scam watch report are the only ways to go. Cant recommend. Hugely disappointing experience with this online company. Others need to know not to purchase. AfterPay have already stopped working with them. Hopefully other payment methods will follow to stop the scam plus government investigation and intervention. So many dissatisfied customers is extremely telling start up or not thats no excuse to not even respond to customers or to refund if you cant deliver. I also have had my money taken and no goods received. Impossible to get a response to any inquiry.
product is much better than expected. its just the late delivery that makes me anxious.
This Company Continues to take money and not deliver the goods. Take a look at the Product review website. Hundreds of reviews stating no goods, no refund and no response to emails and only automated chat responses. Im also getting to believe this is definitely a scam and that ACCC and Scam watch report are the only ways to go. Cant recommend. Hugely disappointing experience with this online company. Others need to know not to purchase. AfterPay have already stopped working with them. Hopefully other payment methods will follow to stop the scam plus government investigation and intervention. So many dissatisfied customers is extremely telling start up or not thats no excuse to not even respond to customers or to refund if you cant deliver. I also have had my money taken and no goods received. Impossible to get a response to any inquiry.
ORDER #52725 It's been over a month and I haven't received my item and I haven't received a refund.
There is no way to contact This company.
This company is a scam company.
https://www.fairtrading.nsw.gov.au/ <== Report victims here
Approximate cost: $260
This Company Continues to take money and not deliver the goods. Take a look at the Product review website. Hundreds of reviews stating no goods, no refund and no response to emails and only automated chat responses. Im also getting to believe this is definitely a scam and that ACCC and Scam watch report are the only ways to go. Cant recommend. Hugely disappointing experience with this online company. Others need to know not to purchase. AfterPay have already stopped working with them. Hopefully other payment methods will follow to stop the scam plus government investigation and intervention. So many dissatisfied customers is extremely telling start up or not thats no excuse to not even respond to customers or to refund if you cant deliver. I also have had my money taken and no goods received. Impossible to get a response to any inquiry.
My item still has not arrived over 9 weeks after i ordered it. It was for a party and I had to go out and try to buy another table. It takes forever to get through to the customer service team and they have absolutely no authority to refund or sort anything out
WHERE IS THE SENIOR Management of this company hiding? who owns this company? I warn anyone if you want anything important delivered DONT USE this company
This Company Continues to take money and not deliver the goods. Take a look at the Product review website. Hundreds of reviews stating no goods, no refund and no response to emails and only automated chat responses. Im also getting to believe this is definitely a scam and that ACCC and Scam watch report are the only ways to go. Cant recommend. Hugely disappointing experience with this online company. Others need to know not to purchase. AfterPay have already stopped working with them. Hopefully other payment methods will follow to stop the scam plus government investigation and intervention. So many dissatisfied customers is extremely telling start up or not thats no excuse to not even respond to customers or to refund if you cant deliver. I also have had my money taken and no goods received. Impossible to get a response to any inquiry.
47 days ago since they took my money, I have still not received my bar fridge and the Customer Service is an absolute waste of time. I believe I have been scammed
Approximate cost: $221
This Company Continues to take money and not deliver the goods. Take a look at the Product review website. Hundreds of reviews stating no goods, no refund and no response to emails and only automated chat responses. Im also getting to believe this is definitely a scam and that ACCC and Scam watch report are the only ways to go. Cant recommend. Hugely disappointing experience with this online company. Others need to know not to purchase. AfterPay have already stopped working with them. Hopefully other payment methods will follow to stop the scam plus government investigation and intervention. So many dissatisfied customers is extremely telling start up or not thats no excuse to not even respond to customers or to refund if you cant deliver. I also have had my money taken and no goods received. Impossible to get a response to any inquiry.
After sales service is non existent even after given verbal assurance. Sent 2 emails and 3 chats without even the courtesy of acknowledgment of my requests . Will never buy from this company again. Good luck Buyer beware!!!
This Company Continues to take money and not deliver the goods. Take a look at the Product review website. Hundreds of reviews stating no goods, no refund and no response to emails and only automated chat responses. Im also getting to believe this is definitely a scam and that ACCC and Scam watch report are the only ways to go. Cant recommend. Hugely disappointing experience with this online company. Others need to know not to purchase. AfterPay have already stopped working with them. Hopefully other payment methods will follow to stop the scam plus government investigation and intervention. So many dissatisfied customers is extremely telling start up or not thats no excuse to not even respond to customers or to refund if you cant deliver. I also have had my money taken and no goods received. Impossible to get a response to any inquiry.
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