Hydronic Heating Systems

check icon 4.8 (84)

Opening hours

Monday:

7am - 4pm

Tuesday:

7am - 4pm

Wednesday:

7am - 4pm

Thursday:

7am - 4pm

Friday:

7am - 4pm

Saturday:

Closed

Sunday:

Closed

Public Holidays:

Closed

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Reviews for Hydronic Heating Systems (84)

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4.8
84 reviews
5 star icon
69
4 star icon
13
3 star icon
0
2 star icon
0
1 star icon
2
Service Rating
4.8
Quality Rating
4.8
Value Rating
4.7
verified email - 17 May 2023
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

The team at Hydronic heating systems completed an installation for my double-storey house. The quoting and installation process was trouble-free.

Within 2 years, the boiler system failed multiple times on a daily basis, rendering the heating system useless and leaving the house cold and without heating. A temporary fix involved resetting the outside boiler system on the side of the house each time this happened, which is honestly the last thing anyone would want to do in the cold weather late at night or early in the morning. I have had contact with one of their team members who came by to replace a defective part with a used 2nd-hand part, citing a lack of stock and committing to replacing a new part when it had arrived. This never happened, although it did fix the issue for the short term.

Within 2 years again, the same failure with the boiler occurred on a consistent basis this time with multiple different error messages. I tried to contact them multiple times through different channels - phone calls, SMSs, emails - and would only get a reply after a week.

This has now been an ongoing issue for the past 9 months. Getting in touch with them has become even more difficult with the same calls, texts and emails remaining unreplied. They only felt the need to reply soon after when I had to as a last resort offered to take this to Consumer Affairs Victoria to have this remedied, due to their inaction in fixing their product.

The boiler system has now been reset so often over the years that it has automatically and permanently shut down without the ability to perform additional resets to get some temporary use of the heating.

I'm having to go through another hydronic heating company that is responsive, professional, and reputable to have this properly fixed/replaced at extra cost.

Despite their claims on the contract that they "are just a phone call or email away", in hindsight this is now just a marketing ploy that looks good on paper but they shirk away from fixing the problem when I needed it the most. They also claim to use "hydronic heating boilers, manufactured in Europe and known the world over for superior reliability and quality"; clearly having something work for less than two years at best is anything but reliable and of quality.

If you want a quality hydronic system that works, one that the company stands by, are there to fix the problems with their product in a reasonable time, and won't leave you in a lurch when you need it- go with a different reputable company.

ian-t378
1 review · 400 points
01 Jul 2022
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

The guys were friendly and easy to contact and deal with. The installation was very fast and finished there was no mess. An efficient and friendly team

nicolew133
1 review · 400 points
10 Jul 2020
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Fantastic service from start to finish - Rob came out to quote, provided a quote and completed the job within a 3 week period - amazing level of service and communication. House was left clean and Rob was lovely to deal with. Couldn't recommend highly enough. The install was a retrofit in an existing home - no issues experienced and we're loving the heat this system is providing for us.
We had split systems in each room and the minute they were switched off the house would be cold - it's a 10 year old home so well insulated, etc. Hydronic heating is just the best.

Approximate cost: $11000

davem516
1 review · 400 points
04 Oct 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Mark, Rob and the team at HHS did not disappoint. Great service from start to finish and provided immediate answers to all questions I had along the way.
Wouldn’t hesitate to recommend.

markk767 04 Oct 2018

appreciate the review Dave

darrylm42
1 review · 600 points
verified email - 31 Aug 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Hydronic Heating Systems have completed a challenging install to our 1930's apartment in Prahran. We are very happy with the finished product. Mark and Rob were extremely helpful through the entire process. We would be happy to recommend this company, as they go that extra mile to ensure customer satisfaction.

markk767 04 Oct 2018

Cheers Darryl, it was a tricky job but we eventually got there :-)

davidn182
1 review · 400 points
29 Aug 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We highly recommend Hydronic Heating Systems. The customer service is excellent and the price beat everyone else.
Robert and Michael make a great team and were very efficient at fitting the system and Mark's communication was excellent.
Being without heating we were delighted at the responsiveness and the speed at which they installed our new system.
The hydronic system is far superior to the ducted underfloor heating we had before and we couldn't be happier with our choice of system and supplier.
We upgraded to the Nest thermostat and love it!
Thanks Robert, Michael and Mark!

markk767 04 Oct 2018

Thanks David - I agree the Nest is well worth the upgrade!

santina-marcod
1 review · 600 points
verified email - 15 Aug 2018
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

Robert and Mark were professional in their approach, they were very helpful, and were able to cater around our building timeline. We are extremely grateful, our home is now cosy and warm. Hydronic heating has far exceeded our expectations, truly a wonderful way to warm your home.

markk767 04 Oct 2018

Thank you Santina, it is the best way to warm your home for sure!!

christinef617
1 review · 400 points
06 Aug 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Very happy with Hydronic Heating Systems and the installation process. The time from booking to installation was quick and the team were very communicative. Would definitely recommend!

markk767 06 Aug 2018

Thanks Christine for taking the time to leave us a review, truly appreciated

justinb922
1 review · 600 points
verified email - 28 Jul 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Good quality,no mistakes and completed on time . I have already given your company details to a family that doesn’t like ducted systems .

Approximate cost: $13000

markk767 28 Jul 2018

Thanks Justin, theyve been in touch already should they go ahead we will be sending you a Village Gold Class Indulgence package for 2. Always appreciate referrals

lorettah899
1 review · 600 points
verified email - 09 Jul 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Excellent quality product and when purchasing, staff were extremely helpful, patient and flexible. Very happy with our hydronic heating.

Approximate cost: $12000

markk767 04 Oct 2018

Nice working along with you Loretta

05 Jun 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I would highly recommend Hydronic Heating systems. They were very easy to communicate with, honest and clear about the time frames and starting times. We are very happy with the heating :)

markk767 05 Jun 2018

Thanks Nelli, appreciate your review

darcys757
1 review · 600 points
verified email - 31 May 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Great service from first contact to last. Provided a lot of information on the installation and the products recommended. Reassuring to have Robert doing the site inspection for the quote and then doing the install. A big benefit to using Hydronic Heating Specialist is having the owners doing the quotation and the installation rather than using sub-contractors. Robert and Michael did a great job on the installation. Highly recommended.

markk767 05 Jun 2018

Thank you Darcy, really appreciate the review

stevet742
1 review · 400 points
10 May 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Would highly recommend this business. From initial communication on pricing, through to the instalation we were delighted with the service offered. Product looks great and overall A1 Service.

markk767 05 Jun 2018

Thanks for the great review Steve

bellal903
1 review · 400 points
10 May 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Highly recommend the company! We are so happy to find you, guys, for our hydronic installed! Really happy with the quick response and quotation! Can not thank enough Robert for the amazingly hard job on our project! Also many thanks to Mark who is the star of the organizing job! Thank you, guys!

markk767 10 May 2018

Thanks Illana, really appreciate your review. Mark

michelleb37
1 review · 400 points
08 May 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Great communication from Mark, both email and phone. Efficient and tidy installation by Robert (and ?dad). They listened to my preferred sites for the heating panels and were always patient and accommodating. Great job and great value. Highly recommended.

Approximate cost: $14200

markk767 08 May 2018

thanks Michelle - its Robert and Michael - dad delivers the orders to site :-)

louisem792
1 review · 400 points
26 Mar 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Mark and Robert have done an amazing job. They are super prompt to respond to any questions and provide quotes, and were very upfront with all costs involved. During the installation of our hydronic heating the house was kept really tidy and were very friendly. Getting hydronic heating was a no brainer for us, and the Keenan’s were the right choice to install it.

Finally cold enough to use it today.....towels dry in 30 mins.....it’s so quiet, no dust, and sooooo warm.

markk767 26 Mar 2018

Thanks Louise, warm towels are bliss :-)

olgai95
1 review · 600 points
verified email - 24 Mar 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I highly recommend Hydronic Heting Systems. Robert has answered all our questions and listened to our preferences for the system installation. We had hydronic radiators installed retrospectively in a double storey townhouse, excellent job!! The price was very competitive as well. Thank you, guys!

markk767 26 Mar 2018

Thank you Olga!

nedz
1 review · 400 points
24 Feb 2018
Service Rating
4.0
Quality Rating
5.0
Value Rating
5.0

Good communication and explanation for the hydronic heating system.

Good cleaning work after installation work is done.

markk767 26 Mar 2018

cheers Ned

arid
1 review · 600 points
verified email - 05 Dec 2017
Service Rating
4.0
Quality Rating
5.0
Value Rating
5.0

I highly recommend Hydronic Heating Systems. The customer service was excellent, the pricing more than competitive and the finished product is first rate. I'm very happy with my new heating system.

georgig
1 review · 600 points
verified email - 05 Oct 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

1. Very good and quick communication by e mail
2. Very good technical knowledge
3. The job was done very professionally without any problem
4. Compared to competitors no wait time for appointment all initial quote done basis exchange of Photos/ description, once agreed all quoted items were followed strictly without any arguments.
5. Certificate of Compliance provided promptly
6. Very compatible not only by price but by performance

25c079df
1 review · 600 points
verified email - 13 Sep 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Fitzroy - needed a boiler change over - found them on the web - no relation or previous contact with them.
Good, fair price.
Good quality equipment.
Mark was helpful with the quote and organising emails.
Installation happened when they said it would.
Guys turned up on time.
All looks good.
Site left clean and tidy.
They run a good professional business from my experience.

Approximate cost: $5000

markk767 26 Mar 2018

thanks for the review, we appreciate it

philipc871
1 review · 400 points
22 Aug 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Service was impressive all round. Professional and courteous service in the house. Easy to deal with on email when making system changes .... and best quote. Overall highly recommended, an easy experience and now a nice warm house ... bliss.

richardw807
1 review · 600 points
verified email - 13 Jul 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Can't recommend them highly enough! Professional, courteous, and provided the best quote for high end system amongst all their competitors. Thanks guys!

alisonr973
1 review · 600 points
verified email - 22 May 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

The whole experience of the installation of our Hydronic Heating system was amazing - we were impressed with the positive communication, their reliability, efficiency and friendliness. It all happened so smoothly. It's a very neat job from good tradesmen who were always on time (or early) and that unfortunately is rare. Our house is very warm and cosy. Best of all no noise.

markk767 26 Mar 2018

thanks Alison

travb927
1 review · 600 points
verified email - 12 May 2017
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

The guys were friendly and accommodating and happy to work within our specifications. They are professional to deal with which is a big plus.

annr499
1 review · 400 points
23 Feb 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Our dealings with Robert and Mark have been clear and supportive from beginning to end: getting a quote, explanations and recommendations during the first visit, all our questions answered, processes explained, and the second visit.

installation was methodical, done in two days and all cleared when they finished, more checking with us.

we haven't had the heating on yet cause its warm weather but feel confident it will be good and that if necessary, we can call for help and it will be given.

teresab886
1 review · 400 points
01 Oct 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

It's our second winter with our fantastic hydronic heating system from Mark and Robert. Couldn't be happier. The detail and thought Robert put into working out the best system for our house was in contrast to other quotes I received from people who weren't able to answer my questions clearly. I was so confident after Robert's visit that I booked Hydronic Heating Systems straight away and my system was installed within a week!! Amazing. It is without a doubt my best experience yet with a company in my renovation process. Mark and Robert are an awesome team, professional, thoughtful and patient and the hydronic sytem they install is top quality. I would recommend them to all.

markk767 04 Oct 2018

Truly wonderful review, really appreciate your comments Teresa

suzanne-l498
1 review · 400 points
13 Aug 2016
Service Rating
5.0
Quality Rating
4.0
Value Rating
5.0

Mark and Robert are a pleasure to do business with - from the beginning of the process (getting a quote) through to installation - both have been exceptional. Mark kept in touch during a long period when I was waiting on other tradesmen to complete tasks and then Robert came to install a pipe through the courtyard before the landscapers did their work. He returned when they had finished to install the full system quickly and efficiently, all the while taking account of a very shy, nervous but much loved, elderly pet! In addition to this great service, the information provided by Mark and Rob throughout the process has been excellent and I never felt that any of my questions were 'silly' or too simplistic. And perhaps most importantly Robert guided me as to the number of panels needed for the efficient heating of my home rather than the number required for maximum profit to the supplier! I have no hesitation in recommending them.

denised182
1 review · 400 points
21 Jul 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Mark and Robert were so helpful through the whole process, from quoting to installation. Out of all the people who came out to quote us, Robert put the most thought and consideration into where our panels should be and how he could go about installing them. I was also really surprised how quick the installation was and how clean the house was left. I was expecting to have to do a big clean afterwards.

kyliet630
1 review · 400 points
28 Jun 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We just had our heating installed, very quick installation, with no hidden costs like some of the other companies we spoke with. The installation was very quick, and the heating is fantastic.

markk767 29 Jun 2016

Thanks Kylie for the review - no hidden costs with us - everything is up front and in writing