59 reviews about Identity Direct

verified email - 17 Dec 2020

If I can give them less than 1 as a score I will. Will never order from there again and will never recommend them.

Judy

verified email - 17 Dec 2019

I would not give them any stars.

Poor communication. I write them a message and get a generic response. But when I reply nothing.....

Created 4 contact threads for 1 issue.

They delayed posting my order by 3 weeks and did not notify me. So present did not arrive on time.

When I requested to cancel and refund they told me they can not do it. But they did cancel no refund to date and no communication.

Approximate cost: $40

verified email - 14 Dec 2019

After failing to deliver my parcel and not having tracking as per website and me following up multiple times over 3 weeks before I was told it was lost, they then told me they couldn’t resend as they had no stock. Checked website and it was still saying available so I reordered as they advised and requested they send express or at least registered since I’d been messed around. They sent it standard post. I’m now chasing a refund on another order which my requests were initially ignored till I put In a Paypal claim. They’re now telling me they won’t refund till I close the Paypal claim. Shocking service, don’t waste your time with this company

Approximate cost: $20

Anonymous
verified email - 17 Jan 2018

I give them -5 stars.

I bought a personalised clock for my son for christmas. The clock face is not straight. The number 11 sits at the top when you hang it. So disappointing. I have been calling and emailing this company since 27 Dec 17. Left messages. No one calls back. I finally got on to someone today. She said to send an email. Yep, I have been doing that for weeks. So I sent another one today. I suspect I will get no response from this one too and in a few days I will be calling them again and hoping someone will actually answer the phone. While I was on the phone now, I asked to speak with the woman's manager. The manager was "not there". The woman on the phone was extremely rude and kept talking over me. Their customer services need a complete overhaul. I fear I will probably just end up giving up as I can't take much more of this. [Redacted generalisation] It's just appalling.

To anyone even considering buying anything from them, I beg you, DON'T DO IT!

06 Mar 2017

After I had trouble recieving my item I was sent another and it too didnt arrive. It would seem that australia post have some issues delivering to an australian business address. I had already recieved a refund of the postage when the first order went missing and when it didnt arrive the second time Identity Direct issued me a refund of the purchase price too. Then I was contacted by an Identity Direct representative that had already re-ordered the item and had it delivered directly to their offices so he could forward on to me, I thought after the refund they wouldn't bother but obviously their customers mean a lot to them. This is the kind of service you can trust and I would highly recommend purchasing from this company. By the way their products are amazing our daughter has had us read her "Peppa and Me" book to her multiple times a day since we recieved it, she loves it. I will definitely order from Identity Direct again as their range is very good, price is fantastic for what you are getting and they go out of their way for customer satisfaction. Good job guys thanks heaps.

13 Nov 2016

After reading the online reviews for Identity Direct I was hesitant to order, but I decided to give it a go. I am so glad I did! I ordered 8 personalised lunch bags for my family for Christmas. They all arrived on time and in excellent condition. After reading the reviews and ordering so many lunch bags, I expected my order to take a long time, but it was delivered within the 8 days.

Approximate cost: $240

verified email - 25 Oct 2013

Ive used this place to order school stuff for my kids. My daughter has a different spelling for her name and its special for her to have rulers pencils etc with her name when at school. The prices are a little steep but you gat such a variety with stationary,aprons,books etc. its not something you buy weekly so the cost is accepted. Postage isnt too bad and it arrives fairly quickly in about 7-10 days. Never had a problem

Velvethearts 25 Oct 2013

They have the best labels and products ! great quality and great turnaround with postage as well! Great review Freddie!!

verified email - 20 Oct 2013

I have ordered lots of things from this site. The prices can be a little high but kids loves having special things with their names on them. They have really cute Christmas items.

verified email - 18 Oct 2013

love this site! my favorite is the personalized story books for your children or you can use them as gifts. They have a large range of other personalized gifts
also have lots of labels and things for school.

Approximate cost: $15

verified email - 27 Sep 2013

Fantastic site that allows you to personalise and label just about anything. I've ordered name labels for my daughter to stick on her school bag, school shirts, hats and drink bottles. Since i have purchased these labels, any lost items with her name on the imediately get returned! Amazing!

They also personalise books, kids toys and just about anything. They do specialised occassion products as well! The best thing is it's 100% satisfaction guaranteed!

The labels i ordered were great quality and don't come off in the wash either!

Katharina 27 Sep 2013

thanks for sharing been wanting to find good company that made good label name. especially after one or two wash :>

Velvethearts 28 Sep 2013

Hi Katharina, the labels are great - they have iron on ones and stretchable ones.. many to choose from . Have a look at their webstore online!

JM2015 03 Sep 2014

The products here sound amazing, great little niche!

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