Ordered on line the 250/25 service on the 16th April, scheduling in the service cutover for the 27th April. Received an onboard email which stated they had received the order and a brief outline of the service...this outline did not state the subscribed speed (more on that later). 27th comes and goes...no service, not equipment. Equipment turns up on the 28th. Instructions state that its preconfigured and ready to go. I plug in and its using Cellular network, speed of approx. 7-9Mbps. I contact them and they state it can take 24-48 hrs to provision. 29th, I contact them, the speed has increased to 25Mbps but not the 250Mbps i signed up for. They argue with me that I only signed up for 25Mbps, after this going back and forth they admit that the system can default to the basic package. They assure me that this will be fixed within the next 24-48hrs and that I will be up and running over the weekend. I explicitly ask that if not, is there a team working on the weekend to rectifiy, assurances are given. Not the case. Monday still no 250Mbps. The problem now is that my phone number has not ported and they cannot change anything on the account, do anything at all until this is done. They state this will take anywhere up to 5 business days. They give me the option to cancel the porting of the number but this will take up to another 5 business days. Its now the 6th May. Ive report this to the communications ombudsman, and still no action for them to expedite or prioritize. I would not recommend this provider for anything!!

I have requested a new connection to be given by a certain date my settlement is passed, and I have again and again mentioned the guy on the chat to not disconnect the existing service until that given date, unfortunately, they didn't even care about the date and now my vendor having difficulties getting their existing connection back. cannot recommend at all. even before I'm getting the connection, I started having troubles with this service.

Worst service you could ever imagine, no communication on repair status to an already broken connection, repair time took 3x longer than promised (not even an acknowledgement of it either, they just brushed it off). Still charged for service without internet even though they said they wouldn't.
Do yourself a favor and go elsewhere, to be honest the price isn't even that good either, definitely better companies out there for everything

Never, ever, slow constant drop outs and end up using my phone data.... very disappointing...
7 minutes to load a movie and drop outs constantly.....

Internet service is ok but customer service is lacking for anything outside technical support. App has very little to offer and doesnt delivery what is stated. Making contact is difficult ie customer support by phone unavailable, chat unavailable, contact through Facebook unavailable. I been with iprimus for almost 2yrs and have only discovered how poor service is because I had a problem.

Have been with iprimus for a little over a year. Started off with ADSL2 then moved to NBN.
Initial service was good with reasonable speeds. ( House has 3 to 5 users).
Good deal with free mobile and STDcalls but a fee for 1300 numbers.
Average monthly fee was $80.
Catch is that if you forget to pay on time you are charged a $15 late fee.
Iprimus is supposed to supply the bill via email. (Sometimes they do most times they don't). We are on FTN network and our node seems to be in Melbourne. So what as we are in Hobart.
Speeds seem to be variable between 12Kbs and 500Kbs. at times of low network traffic we get up to 800 Kbs. Service has ranged between poor to excellent but mostly in the poor range.
Modem blew up and when contacted, Iprimus replaced it for free within 3 days. (Great service but they are still unable or not willing to explain the speed variations. We know that too many user on the network is the main problem. Even when we pay bills on time the usual cost is over $90. They send a paper bill if we forget to pay which usually arrives the day after they cut the service. Recommend that you have a viable mobile service if you use this provider

Considering switching providers but are locked into a 2 year contract.
Have advised the company that we are considering terminating the contract due to failure to provide a Reliable service.
Their response "We are investigating your problems and will advise".
I would NOT recommend this provider

This company has let me down no end.I initially changed providers because the woman on the other end of the phone seemingly gave me a good offer for my ADSL l, landline and mobile,but to my disgust,the bill was almost double the amount I paid the previous month .The landline charges alone nearly gave a heart attack. Their customer service stinks. Steer clear of iprimus.

Approximate cost: $230.

To say I'm disappointed with IPrimus would be an understatement. I transferred my ADSL2 service to them in January of this year to a NBN service. I kept my same home phone number, received a new modem plugged in and no problem, internet is working just fine.
But I still have NO phone service at home and they are still not able to rectify this, they can't even provide feedback......
I phone in daily to ask for an update - where the Philippines based call centre can't and does't provide any feedback !!!!!!

Approximate cost: $80.0

I had never heard of iPrimus until a leaflet arrived via 'junkmail'
Deal looked great, so I rang them. A week later the modem arrives (I'm in the NT) three days later it's up and running. Home phone, mobile numbers, data all unlimited $79 per month.
Excellent communication, excellent service so far. I'll keep you posted.!

Approximate cost: $79

Never. Cannot receive any service for Australia .I am constantly being charged calling mobile phones from my landline. I do not have a physical phone plugged in so there is no way I have made these calls, I can not get any service. It is so frustrating. Stay away from iprimus.. I have been a customer for over 12 years . Save yourself hours more like days on the phone and unlawful charges. Stay away. Such bad service.