After a recent Melbourne storm, we experienced significant water to our home. Our insurer assigned JP Flynn Builders and I was extremely impressed with their professionalism, claims coordination and sub contractors. We were assigned a lead builder "Mark" who was proficient in what was required, visited site often and ensured our home was safe and repaired in a timely manner! Cannot recommend JP Flynn Builders highly enough!!

We were thoroughly impressed by the professionalism and efficiency of the team from our very first phone call to the final check-in to ensure our satisfaction. Not only was our project completed on time, but the workmanship was impeccable. The finishing touch by the skilled painter, who clearly takes pride in their craft, was the cherry on top. Thank you for delivering such a positive experience. You would never know we had water damage .

I wanted to call out how good and how professional ‘Medina Projects’ have been with our recent restoration work, due to a water damage claim we suffered at our home.

Once the scope of work was completed via JP Flynn’s, MEDINA PROJECTS were appointed with Kevin becoming my point of contact. Kevin was absolutely brilliant every step of the way. There were plenty of moving parts to negotiate, arranging plumbers, carpenters and painters to work in with each other in a timely manner. We actually saw a number of employees at our home over the course, and all were very courteous and diligent with their work. They have just been a fantastic outfit to deal with - at a time of stress - but I cannot highly recommend them enough.
Fantastic effort Medina Projects!

A big thank you to J P Flynn, especially Mark Young who acted promptly after water damage to our new home. Mark was understanding, compassionate and responsive to our privacy and needs. He bent over backwards to make sure everything was dealt with as quickly and smoothly as possible and he was extremely reassuring. I have no hesitation in recommending J P Flynn.

Carpenter G was great. Very polite and courteous of the fact that I work from home. He went to extra lengths so as not to disturb me while I was working. Greatly appreciated and highly recommend.

jP Flynn we’re allocated to restoring the damage following a fallen river red gum. Ryan and Matt acted professionally. They were easy to deal with and followed through on their word. Matt was very helpful and came back several times to secure the property. Ryan was knowledgeable and helped us through the claim process. Very satisfied.

The desk top review was completed for the benefit of the Insurance company!!
Most of the preferred trades for Insurance companies are trained by the insurance firms and their prices subject to tender prices submitted that aren't relevant to your property or current pricing.
If you are offered a cash settlement based on a quote from JP Flynn, DO NOT accept it.
I requested answers to over 15 questions in relation to their "desktop' quote with not 1 straight answer returned.
This company also stated they would remove the entire roof at once against the engineers report recommendations not to, just to save on costs but by saving time and money, could jeopardise my entire house structure. The staff member took 15 minutes at the property and did not even look at any of the damage to confirm the findings and requirements.
A make safe was requested in April and took 3 days to attend. The sub contractor did not complete a make safe and JP Flynn did not follow up with even 1 phone call or send another person to inspect.
I would never recommend this company. If I could give a zero, I would.

Please confirm if your company attends training facilitated by the insurance companies?
And please provide reasons as to why my makesafe was not followed up,?

when the insurance company engaged JP Flynn, JP Flynn would not leave us alone to get an appt for the assessment. They secured the work and their service has been poor, had to follow up everything from our end and see when things would start. In terms of customer service very poor and I had no choice on who we could select to do the work from our insurer.

I would like to thank JP Flynn and their team, especially site supervisor Jay for the awesome job they did resurrecting my water logged, tree damaged house. Jay was on top of the works from day one and his team were top notch, they were respectful of my needs and wishes, very professional and communication of progress was never lacking. The house looks amazing and is finished to a very high standard. I have nothing but praise for the company and the job they did. Thank you again to the team for a job well done.

Where to start with this company, so they were appointed by our insurance company to repair fire damage to one room and outside house...

I was unhappy with the quality of work and called the national construction manager who was also my site manager, his response to paraphrase, was it is an insurance job they are done to a lower standard. Shame the policy isn't written like that. At first I blamed the insurance company but that changed.

One example of the areas to fix was the burnt joists and rafters, according to the scope of works the insurance company provided (done by independent builder) the burnt beams were meant to be removed and replaced. JP Flynn just laminated pine to the existing burnt beams. When we approached him about this he explained the scope of works is just an estimate and isn't set in stone and the quote they did and structural plans were based on not replacing it...

So I contacted the insurance company, they assured me he did quote to replace them and was doing something cheaper and hadn't even passed the saving back to them. I then found the original customer agreement and lo and behold everything burnt was meant to be removed and replaced... They told me they had instructed him to do what he quoted (remove and replace 4 rafters) second time around he didn't, he cut burnt sections out of 2 of them (the worse ones) and reinforced.. sigh...

It goes on and on, I could write a book on the corners cut and things in the scope of works and customer agreement I and JP FLynn signed that he found 'cheaper' ways to avoid doing, like stripping back bubbling paint on asbestos eaves and repainting them that in the customer agreement he was meant to replace (this he did do the second time around after my complaint) but you get the drift.

If an insurance company every tried to use this builder I would ask for an alternate.

Interesting all the 1 review history people giving 5 star reviews..