For nearly $200 an hour you would expect a premium and stress-free service and was definitely far from the case. Not to mention the lack of communication or follow-up to address customer issues raised.
I had booked in with JB removals to do a move in early October 2023 and all interaction seemed fine enough at the beginning. I had booked for Friday afternoon and the contact person at JB had said to shift my move to earlier in the afternoon at 4pm so I had agreed. To accommodate for that time, I took a half day off work.
On the day I received zero communication from the company even just to say they were on their way. I waited till 4.40pm until I had to reach out myself via the general contact number. The admin person I spoke to had no idea where the guys doing the job where. After I followed up, I got sent a message saying they were coming at 5.30 due to delays. Understood that unexpected things happen but no communication was appalling. The half day off work ended up a waste and it just meant it would take longer battling peak time traffic.
When I secured the booking, I had also sent the admin/manager person instructions with a map on where to park to make accessing the pick up location quicker and easier. I asked the removalists if they had received this and they said no. Clearly this important information had not been forwarded on and so I had to dig through all my messages to send it again directly to the removalists.
The removalists eventually came at 5.30 and completed the move. I actually give the review two stars just for the job the actual removalists done who were diligent and hard workers. I could not fault them on the actual move.
When I had made the initial enquiry and subsequent booking, I had asked about the 10% discount shown on the website for new clients. When it came to make payment and the discount wasn’t showing, I asked again. Contacting the management again, they now advised me it was only for storage clients. I told them I had asked about this during my calls to organise the move and I hadn’t been told this before. There are no terms and conditions on the website saying it only applied to storage clients and the advertised discount also appears on the web pages specifically related to just moving (e.g moving calculator) so how is a regular customer to know? I spoke to another manager and he said he would listen back to the calls and look into this. One or two weeks go by and I hear nothing. I followed up and asked if they’d be listened to but they hadn’t. I asked again and was assured they would relisten to them. Then of course I never hear anything again.
The absolute lack of communication and not addressing raised issues is extremely disappointing. They just ignore you waiting until you are a customer that just goes away. Please save your time, money and frustration and you could go with literally anybody else.

Approximate cost: $900

Bad communication and customer service. The actual contractors were lovely but it took 2 months for the company to collect the boxes and refund the ones I didn’t use. October to December 2020. And I followed up a number of times over the 2 months. That gives you an idea of how frustrating the whole process is. They should have paid me for my time.

I’ve used lots of removalists before but would advise strongly against using JB Removals.

We've used quite a few removal companies over the years, never had such a bad experience.
The removalists that came on the day were subcontracted by JB and were not fully aware of the job to do. Nice guys though.
Main issue was with management: as part of the move we had a piano to move, and paid extra for a piano expert to come move it, but JB forgot to ask if we had steps at the house, and it didn't even cross our minds that would be an issue (apparently everyone is ought to be a removal specialist), so of course the guys did not have equipment and could not move the piano into the new place. By the way, the piano expert never came.
On the day, management told us not to worry, they can come back with lifting equipment to finish the job. They never did, never cared, and let us wait 2 weeks with the piano outside the house, blaming us for no mentioning the steps. after which we hired another removalist to finish the job (it took 10 minutes to get the piano in!)
Unless you don't care about your belongings and like to be ignored when in need, I would not recommend this company for your move.

Approximate cost: $2000

I used their services for a 2 bedroom unit. Got a bit of problem with some scratches and damages but they reimbursed me to compensate. Thanks

Approximate cost: $771

Thank you, team.
Punctual, honest, efficient. What else can we get?
Great job team. And thank you to the Jeff in the office for being so accommodating

BIG thank you to the team, sorry can't remember their names.
We moved a five-bedroom home including SPA and piano, and the team did a fantastic job, excellent service, polite and well presented which it was a much better experience than we had a with a few companies in Sydney. We will be using JB again

This is the first time I hire JB removals and I'd say it's a pleasant experience. Service is done in a professional and friendly way and with a reasonable price.

I wanted to buy a used piano but didn't checked it before, and didn't have any exp with piano playing so hard to describe questions of it, like type, height, dimensions of it.

Maria took my enquiry call and answered my questions promtly and politely, and gave me a precise quote and booking time, based on a photo of the piano I sent to her.

Then the two young men, Michel and Ali, arrived next day on time and got the job done efficiently. Truck was clean and tools were well organised. They were both polite and professional, and were considerable when doing it, like paying attention not to hit anything and trying to give way to other people when moving slowly in the stairwell.

Definetely will recommend to my friends who need a hand.

An incredibly friendly and professional service. Matt and Alisson were amazing and moved 2 very large, heavy statues for us.
We have a very steep driveway and the equipment handled it, no problem.
Maria is so helpful and makes what could be stressful, simple and stress free. Highly recommend JB if you want it done properly.

We hired Jb Removals to shift within Sydney and without any doubt it was a smooth and hassel free move. The guy named Ali and his friend were quite professional and fast. Did'nt let us bother about anything and were very friendly. Want to thankyou guys for your efficient service.
Would go with them whenever i need to move.
Highly recommended!

Simply wanted to thank the guys for moving us. Eddie & his partner were friendly, efficient & very professional. Taking my stuff up 8 floors didn't phase them at all! And there was no damage to any of my goods. They were thorough, caring & did it all really fast under challenging conditions. I will definitely use JB Removals again, Angelica Walker