175 reviews about Jetstar Airways

verified email - 20 Feb 2024

A lot of flight options.
There are cancellations from time to time but it is part of flying. Safety is paramount.

verified email - 29 Aug 2023

Online booking system didn't work, they didn't tell me what gate I needed to go to and then bagage weight officer racially discriminated against me.

I will never again fly jetstar, thank goodness bonza is here to pick up their slack.

Approximate cost: $400

29 Sep 2018

Good airlines with affordable ticket flight. It has been a few times flying with them and never have any issues.

Approximate cost: $260

verified email - 31 Aug 2018

I haven't had customer service issues with Jetstar. I found staff to be helpful and friendly. Yes, I have been delayed at times and this hasn't been more than a few hours....just decided to read and dine at the airport. Like the value.

verified email - 15 Apr 2018

Never again will I fly with Jetstar Airways. From their constant an unappologetic delays, causing us to miss connecting international flights and having to pay for new flights and loosing all our pre paid extras on the connecting flights. Given on board meals but no cuttlery to eat it with, 10 minutes into our flight and two of the four on board toilets were out of order on our long haul international flight on the dreamliner. Had to beg and argue with the steward just to get a drink of orange juice that I was entitled to with my meal purchase. Never Again!

verified email - 15 Jun 2017

A few years ago I thought jetstar were way behind virgin. I was disappointed because I wanted to support the Aussie airline but virgin were cheaper and much friendlier.
Now the times have changed and every time I book a flight, jetstar is much cheaper than virgin. Their staff now are pretty friendly and much improved on a few years back.
I would say, don't order the hot chocolate and if jetstar execs read this, please just try your own hot chocolate and tell me if you're think it passes as a food product- it's dreadful! But otherwise jetstar is great. Website is a bit clunky.

Approximate cost: $60

verified email - 01 Aug 2016

haven't had many problems with flying Jetstar from Launceston to Melbourne everything always goes smoothly if I'm on time anyway10/10

nalome 31 Aug 2018

Me too!

verified email - 22 Mar 2016

Have always travelled by jetstar with my family staff always helpfull prjces well you need to check out there friday sales to get cheapest prices which we do

nalome 31 Aug 2018

Agree!

verified email - 10 Sep 2015

Booked a flight from Melbourne to Sydney for a business meeting and after being showered with confirmation emails by Jetstar, I was sent a text just before the flight telling my it was cancelled. No alternatives were provided. I was given a contact number for the call centre, which responded by telling me that 'all the operators are busy'. My only option was to purchase another ticket with another airline. Jetstar did eventually refund my ticket but couldn't compensate me for the inconvenience and the additional cost of having to book new flights at the last minute. This is not the first time this has happened with this airline. It is unreliable. I will certainly never fly with Jetstar again!

zahras811 07 Nov 2015

Wonderful I'll have to check it out!

verified email - 01 Jun 2015

I used Jetstar to fly from Sydney to Adelaide earlier this year. For a budget airline, everything went smoothly. There is no on board entertainment unless you pay for it, but for a short flight, it's easy to entertain yourself if you have your own devices or book to read. One of the flights was delayed by a few hours, but I received an SMS warning so there was no inconvenience caused.

zahras811 07 Nov 2015

wanted to fly with jetstar but wanted to read reviews! loooks awesome!

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