Jim's Plumbing

based on 39 reviews
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39 reviews about Jim's Plumbing

17 Aug 2016

Received a quote for $2950 - yep that's right THREE grand for 20 metres of drainage to contain seeping water from a higher garden bed and two downpipes from gutters running alongside a room.
What was requested was a drain with grates so water can seep through as well collect the water from the downpipes.
What was installed was a drain PIPE and so guess what now happens to the seeping water?

The problem is now worsened with water being collected at a higher level due to the pipe and now overflowing into the room.
Couldn't have done worse and wouldn't have believed a plumbing company could do this.
Really, really, bad example of drainage.
Still waiting for an apology from a supposedly professional company.

Review under investigation
This review is currently being investigated by the Word of Mouth team and it does not affect the business' overall rating. This review will either be confirmed or removed once our inquiry is complete.
Jim's Plumbing 18 Aug 2016

Tman it is disappointing that you have placed this review, We have discussed this with you and the work our plumber completed is the work that you requested, We have copies of the web enquiry you sent us, We have voice recordings and we have the written quote that you accepted, You have not paid for the work our plumber completed which we are pursuing, you received a reminder to pay the invoice and this is why you have placed the false and inaccurate review.
You requested that our plumber replace the downpipes only, not at anytime during the quote or during the work being completed did you request sumps and grates which our plumber recommended and you declined.
only after the job was completed did you ask for the sumps and grates, to which we advised you that we can complete for you at additional charge, again you declined and refused to pay the invoice.
As to any apology we completed what you requested us to complete, you declined our plumbers recommendation and have not paid for the work that has been completed to date.

05 Jul 2016

My experience with Jims Plumbing was first class, our hot water service went on a Monday Night, Jims Plumbing was here ( Dennis ) at 8am the next morning, explained it was better to upgrade to a continuous flow instantaneous system instead of replacing it with our existing solar heated electrical system, was able to organize finance on the spot and we hot a new service running by that afternoon, Metrolec Electrical, ( Jims Plumbing Electrical Contractor was also extraordinary with their service as they had to leave a job down South to attend to our job in the Northern Suburbs ) to ensure the job would be finished that day. Would highly recommend the Jims Plumbing / Metrolec Electrical Team.

07 Mar 2016

The plumber that came out to fix our leaking shower was wonderful. So understanding, knowledgable and professional. Definitely using him again if needed.

Jim's Plumbing 18 Mar 2016

Hi Laurief, it is great to hear that you will use our service again.
Customer Service Manager
Jim's Plumbing 595729

01 Mar 2016

Job was done profesionally in a speedy and efficient pace. Will use again as well as recommending to family and friends

Approximate cost: $250

Jim's Plumbing 02 Mar 2016

Hello Jeremy,
Thank you for such a great review! We are happy to hear our plumber was efficient. We look forward to assisting you again in the future!
Customer Service Team
Jim's Plumbing

29 Feb 2016

One of my outdoor taps was leaking and I had planned to call a plumber for several months, but I never got around to it. Then I started getting water hammer in my kitchen and laundry taps, so I decided to give Jim's Plumbing a call to fix both problems. The plumber arrived promptly within the specified time window and was very friendly. Finding my stop tap took a long time because it was buried in the garden. Once the stop tap was located, the plumber quickly fixed the outdoor tap. He then worked on the water hammer issue and managed to solve the problem after some trial-and-error. I was impressed that the plumber took the time to diagnose the real problem, rather than try and sell me unnecessary expensive equipment. In the end, once he made the diagnosis, the real problem was easily fixed (jammed valve on the hot water system).

I would certainly use Jim's plumbing again in the future. The rates are rather expensive, but I'm happy to pay a little bit more to guarantee great service. There's nothing worse than paying a plumber to come out and then the problem isn't fixed completely due to shoddy workmanship.

Jim's Plumbing 02 Mar 2016

Hello Ryan,
Thank you so much for such a great review. I'm so pleased we resolved your issue's. As a emergency plumbing company we aim to be onsite as soon as possible and have our customer problems resolved as quickly and efficiently as possible. Look forward to taking care of your future plumbing needs. I'll pass on your feedback to our team.
Customer Service Team
Jim's Plumbing

27 Feb 2016

Hot water system required replacing. Very prompt and professional. Excellent service and friendly staff

26 Feb 2016

Blocked sewerage on a Sunday afternoon, called Jim's Plumbing, they turned up on time WOW!!!. Could have turned into a nightmare but the plumber turned up quickly, went straight to work and fixed the problem. He was very professional, polite and knowledgeable you cant ask for anything more than that. All charges were explained at the time of booking and then repeated by the plumber when he arrived.Can thoroughly recommend their service and will be using them again.

Approximate cost: $250.

Jim's Plumbing 02 Mar 2016

Hello Marc,
Thank you for this excellent review! We pride ourselves on being on time, professional, polite and knowledgeable and it's great to hear we were able to to fix your problem. We aim to have your problems resolved quickly ensuring your home is again safe and livable again within minimal impact to you. We look forward to assisting you in the future!
Customer service Team
Jim's Plumbing

17 Feb 2016

Needed an old gas heater removed. Called Jims on a Tuesday evening and had a plumber out on the Wednesday morning. He was on time, efficient and friendly. Checked my gas line and found my oven/cooktop to be leaking. I'm in the process of replacing the cooking appliances but didn't know where to start! My current unit was capped and he advised me on how to go about replacing my appliances and the legal requirements I would need to factor in. Very happy with the service I received and would definitely recommend Jims Plumbing to everyone.

Approximate cost: $500

Jim's Plumbing 02 Mar 2016

Hello Belinda,
It's great to hear our plumber was on time, efficient and friendly - we will pass this feedback onto him. As a emergency plumbing company we aim to be onsite as soon as possible and have our customer problems resolved as quickly and efficiently as possible. Look forward to taking care of your future plumbing needs.
Customer Service Team
Jim's Plumbing

17 Feb 2016

Efficient, friendly and exceptional service. On time, helpful and knowledgable. Would definitely use these guys again.

Jim's Plumbing 02 Mar 2016

Hello Denielle,
Thank you for posting this review! We are so pleased to hear you had a exceptional service all round.
Customer Service Team
Jim's Plumbing

16 Feb 2016

These guys are absolutely magic. Same day service, competent, and really pleasant. Price was ok too,

Approximate cost: $180

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