Kelly Holden

Yes I go there for service. Mmmmmmmm

Approximate cost: $8200000009

I had my thermostat changed at Cardiff Kelly Holden. 
3 Weeks later on the 29.04.2018 I noticed my car had been slowly leaking coolant from one of the heater hoses. I took it into Kelly Holden on the Tuesday (01.05.2018) to have it checked out. I was told my heater hose had deteriorated (the car hasn’t done 50,000kms) and I would have to have BOTH heater hoses replaced as they can only get them In pairs. They quoted me $387 with freight as they needed to have them ordered in. I asked them if it was caused by the thermostat being replaced three weeks prior as it was a bit of a coincidence. They promised the heater hose had not been touched at all while replacing the thermostat. I didn’t believe them and decided I would source the parts elsewhere and have my family mechanic look at the car. The first place I called was Kelly Holden’s supplier (the building behind them at Cardiff) to find out they had BOTH heater hoses in stock. So no need to be charged freight AND I could buy the hoses separately. I picked up my car and informed a girl at the front desk that I had sourced and purchased the ONE heater hose I needed and that I knew they had lied to me, she would not give me the paperwork with the cars diagnosis. 
The next day 02.05.2018 I received a call from a service consultant who argued with me, couldn’t answer any of my questions and then told me that now there is a third hose that needs to be replaced and that is why they were charging me freight. This hose didn’t exist the day before…..
He then said the hoses hadn’t deteriorated at all but now ALL the clips were broken….. 
I contacted a couple of different Holden service departments to be informed the third heater hose did not exist and that they would have had to touch the heater hose to replace the thermostat. 
I had my car looked at by my family mechanic and the only thing that was causing coolant to leak from the heater hose is that the O Ring inside the hose had been clamped in from the hose being pulled off while the coolant was still hot.

It has now been Four Weeks and multiple requests by me to be contacted by a manager and NOTHING. I had my car serviced by them about 6 weeks prior to this incident. In the service receipt I received one of the items I PAYED for is to have ALL HOSES checked. If this was the case, they would have informed me that my heater hoses had deteriorated after my service was completed.

Cardiff Kelly Holden caused Coolant to leak from my car and then tried to charge me almost $400 to fix something that they had caused while lying to me about it the entire time. 
 Do not recommended buying or taking any cars to be serviced with Cardiff kelly Holden. 



Absolutely pathetic customer service in the 'service' department! Rude and arrogant staff that refuse to listen to anything you need to tell them, they believe they know all and they really don't. Have been getting my car serviced there for years due to warranty obligations and every time it gets serviced they miss something. Not good enough and I wouldn't recommend. After my latest visit I will not be returning.

Had my car serviced here as I bought my car from Kelly Mitsubishi. Their communication is great, let you know when your car is ready and easy to book in. They are pretty reasonable price wise as well.

However, parking is bad, the man I dealt with was quite rude and seemed inconvenienced by the fact he had to go get my car and when I got home I noticed a large scratch and 2 dints on the passenger side of my car that I am 99.9% sure where not there before I dropped it off.

We have taken our Holden to this service centre a couple of times and each time I have been really disappointed. After every service something has gone wrong with the car where I have had to be towed or end up spending lots of money to get it fixed. Even after a major service they failed to pick up my nearly non-existant brakes - they were pointed out by the place that put new wheels on my car. Really lousey!