Kent Moving & Storage

"Very happy with the service. Everyone I spoke with in your Brisbane office was very helpful, the staff who uploaded and the delivery people did an excellent job, would not hesitate in recommending your company.
Many thanks.
David ex Brisbane"

We recently had Kent move a few pieces of furniture (only the stuff we couldn't move ourselves, no packing required) between a house in Canberra and one 20mins down the road in Jerrabomberra.
Kent wanted to charge us a flat rate for the move, and determined we needed 3 men for 5 hours to move our furniture.
When the guys turned up, there were only 2 of them, and they did everything well within 4 hours. We felt we'd been over-quoted and since we'd had to pay the full fee up-front, we requested a partial refund, to bring the price down to what it would have cost for only 2 men for the quoted 5 hours.
It took nearly a month and a lot of follow up phone calls to get Kent to finally respond to our request, and they only offered approximately half of the refund we requested.
Given that they insist on payment up-front, and they over-quoted so significantly, it felt like they were trying to rip us off. That, combined with the long wait to get any response from the company after the move, led me to my conclusion - I wouldn't recommend them to anyone.
On the plus side, the guys who actually did the move were really good, they didn't damage any of the furniture and were very helpful. The administrative people in the company were the ones who let the whole thing down.