9 reviews about King Kitchens & Wardrobes

HavingYourSay
05 Oct 2013

We decided (against my better judgement) to use King Wardrobe for a second time. We got them to install 3 wardrobes and well, we are still waiting for problems with our December 2012 installation to be rectified. The doors our wardrobes required were 2.7 metres high so one staff was sent to install all three wardrobes. Not only did they dent our newly painted walls and mark our newly laid floorboards with their circular saw but left quite a mess behind. On closer inspection of their work upon cleaning up, our newly installed skirting boards were cut wrongly so there are gaps between the wardrobe and skirtings and within 2 days the doors on 2 of our wardrobes began to warp. My husband called them immediately and he even stopped the credit card payment until the doors were fixed (our bank's performance on that front is a whole other story); well as of May 2013, we are still waiting for our doors to be fixed. My husband was told King would meet with the door manufacturer and told twice that management would come and have a look at the wardrobes but nothing eventuated. They got paid their $5,000 because of our banks incompetence and well we are left with doors that look terrible and gaps between our wardrobes and skirtings, dents in our walls and marks on our floorboards. Never, never again will we use this company. Save yourself the trouble and use someone else. I never use a company or buy anything online unlesss I can read reviews, well I say pay close attention to the reviews on this company. I'm surprised they are still in businesss.

theevilcarot
01 Apr 2013

Avoid, they will waste your time. I used this company in 2010 and they were good, a few small imperfections and they left a bit of a mess during install but I'm not that fussy. However as of November 2012 they have the worst customer service of any business I have encountered. It took 3 phone calls from me (after a no show appointment) just to get someone to come and do a quote and when they did they never sent the quote through to us. Don't waste your time, I'm surprised they are still functioning as a business as apparently they don't want customers. I'm very disappointed with them and I tried hard not to be, giving them many chances.

bellalydia
21 May 2012

Extremely satisfied with service which was fast,friendly affordable. Reliable in turning upon the day booked. Very efficient and professional work, highly recommended. We have had them come out twice now to do three separate jobs and are very happy with the quality of workmanship.

Annette Blenman
02 May 2012

I paid for 3 built in wardrobes and a custom made table. Straight away 1 of the wardrobes broke. I called for months and spoke to them and they never bothered to come back and fix it. The table cost $300!!! and it was not what I ordered. It was rough. It was so cheap and months after purchasing it, it literally fell apart. They have not used glue, screws, some short tacks. Worst quality table and the ugliest ever.

pajaam
15 Apr 2012

Very happy with the customer service (ask for Justin!) and the final product was excellent. There price was the most competitive and offered a huge array or accessories. You can choose cheaper timbers through to very high end polyurethane... Very easy process with a great final result... Thank you (I'm not sure if the old wardrobe should have been taken away as part of the final price)

jack2176
21 Mar 2012

just had my house fitted with 4 wardrobes a linen and walk in robe. from start to finish no fault. sales rep is fantastic was listening to my needs un like other companies i had out to quote that were selling me what they wanted to. installers were great arrived on time. received a call from rep before arriving, office day before install ,and fitter before arrival on the day. would recommend to any family and friends.

Wishybee
08 Sep 2011

I do not recommend using this company. The quoting was friendly and easy, and the reason i selected to use them. There were many problems with the installation, resulting in me having to fix the wardrobe myself. I'm still not happy with the wardrobe.

Denozzo
19 Nov 2010

The worst level of customer service that I have experienced from any company in a long time,the intial abiltiy to get the quote done was done in a timely manner,with a level of politeness and expertise-although wheb it came to booking in the job it was another matter-Job was booke din for a friday and had organised to stay home for tradespersone to attend- I had called the week prior to confirm to appointment and for requirment to pay the 10% deposit-was told by the person answering the phone no need can just pay the whole amount on the following Friday as it was in 7 days anyway.The following Friday no tradesperson had appeared so i called the company to obtain clarification they said that i did not speak to anyone from the office the week before- advised me he wasnt coming to do the Job as Business was good anyway.

mrmark
14 Oct 2010

They are the best in the wardrobe industry they wont the cheapest but by far the best with customer & service design solutions they had many design to choose from in the office where everything was managed they were so sweet and if they said they would call back at a certain time it was always on time. Well done i thank all the staff at King Wardrobe very happy with their service. I recommend them to anyone who considers getting a wardrobe done.

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