Kitten D'Amour

check icon 4.2 (16)

Service awards

Reviews for Kitten D'Amour (16)

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4.2
16 reviews
5 star icon
10
4 star icon
3
3 star icon
1
2 star icon
0
1 star icon
2
Service Rating
4.2
Quality Rating
4.5
Value Rating
4.1
xxxx849
1 review · 600 points
verified email - 21 Apr 2022
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Honestly, they may have beautiful dresses but their store policies are just very nasty. They do not accept a refund for faulty product, and only do store credit. However their store credit can only be used in full price items. Explanations were different from their website which clearly stated you can use it on some promotion, however there is never "some promotion" accepts their store credit.
Double standards: they have any rights to cancel a successful transaction, however customers do not have any choice once you paid your money into their account.

08 Aug 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Looking for that something special to show off your smoldering side Kitten D'Amour won't disappoint fabulous styling and quality items with that point of difference

Approximate cost: $99.0

leight96
1 review · 600 points
verified email - 09 May 2017
Service Rating
4.0
Quality Rating
5.0
Value Rating
5.0

The girls in the shop are fantastic. Good old customer service. It's rare and nice to find. The clothes are simply Beautiful.

Kitten D'Amour 09 May 2017

Thank you for your review, we are very sorry that we were unable to replace your broken sunglasses, we do our best to provide the best possible customer service. As with any business we must have conditions of sale which are recommended by both Choice and Fair Trade. We were very happy to look at the damaged glasses and access them at our Head Office. If you would still like to do this, please feel free to contact us by email: [email protected]. Once again we are very sorry that we were unable to give you the outcome you were hoping for.

leight96 09 May 2017

Will you be reimbursing me for the cost to send the sunglasses back to you as I don't live in Queensland? I have already be advised by your support people that I will need to pay for them to be sent back by secure post requesting a signature upon deliver which I don't see why I should do this. I am more than happy to send them back if you are happy to cover the cost.

leight96 09 May 2017

Kitten D'Amour came to the party with the problem with my sunglasses.

verified email - 17 Feb 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
4.0

I was received my order from KDM yesterday and decided to leave a review about how much I loved the packaging (it's adorable) and the items.. but after reading through the reviews below I'm not sure why ZipPay is getting such a bad wrap? KDM offer this so that you have the option of getting luxury clothes on a payment plan? All the T&Cs are outlined for you regarding $5 monthly fees. I have used ZipPay at various other retailers and never had an issue with making payments. Log into your online account and keep up with your payments and you've got a bloody good deal! I'm so awful at saving, but I can pay things off very easily, now I get to have all the luxury clothes I have been dreaming of :)

If you feel you've been screwed over by ZipPay and can't afford your payments that is NOT Kittens fault, that is yours because you can't manage your finances.

Also, I don't work for the company, I live in Melbourne and buy online - am yet to have a bad experience with KDM, or ZipPay for that matter..

Approximate cost: $300

17 Feb 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Great in store experience. I could see the store was crazy busy, but all the staff made sure they took the time to engage with me and have a lovely chat about the store and what was new.
I only purchased a pair of sunglasses today, but after the lovely service I received I will be back for a dress very soon!

The sunglasses also came with a free gift in the case, a polka dot scarf. It was a fun extra!

Approximate cost: $39

paulam468
1 review · 400 points
16 Feb 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I signed up to zippy and have bought several outfits this way/ Compared to credit card interest zippy is a bargain. Minimum payment per month is $40 which comes off your balance plus $5 service charge so $600 purchase would take 15 payments and cost just $75 that's a lot less than a credit card @23% per month plus charges Soo I don't know what school of maths the first poster went too. Anyway if you don't want those charges at all pay it off earlier which is what I did. Added to which the dresses are gorgeous and will last forever. Love KDM

15 Feb 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Exceptional service and beautiful dresses! I am so happy with my purchases and can't wait to see the next collections!

jayc117
1 review · 610 points
verified email - 15 Feb 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I love Kitten! The clothes are very unique and all the staff are really nice and helpful! I shop there all the time, it's my new favorite shop! You can also buy all the clothes and then pay later with their ZIP option... The best!!!

verified email - 13 Feb 2017
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Customers should not be suckered into paying for their goods by Zippay. Contrary to their hard selling techniques claiming 'no interest and charges', the scheme charges you $5 per month until the entire balance is paid off. Their clothes are expensive and that's why they need people who aren't loaded to sign up to this scheme and pay off the clothes at $10/week. With the promise of no charges, I also got hassled into buying more clothes. Beware, only buy the clothes if you can afford them with your own money.

jayc117 15 Feb 2017

I now only use ZIPPAY to buy clothes from Kitten and think the staff have been lovely in explaining ZIPPAY to me. It always shows by when you need to pay it all, think it's between 1-2 months, but if you need longer, you only pay $5 a month which is nothing considering! I also don't think Kitten clothes are expensive, you pay for unique clothing that are great quality.

karinam550 15 Feb 2017

Dear anonymous. Since you didn't attach your name to the review, how does anyone reading this email know if are really a client and not an employee of Kitten d'Amour? Zippay is not ideal for me and if the staff at the Chatswood store hadn't lied to me about being NO CHARGES, then I wouldn't have signed up and bought the clothes because I couldn't afford them. I don't think that $5 a month is a good deal at all. This means that by the time the clothes are paid off, I would have accrued more than $200 in charges. That is some interest rate, amounting to a third of cost of my purchases. I can't pay the whole balance off because I bought a lot of items I couldn't afford after being told the scheme is the same as lay-by but you get to take the items home right away and pay them off at only $10 a week with no interest or charges. The sales assistants were aggressively signing people up by telling everyone in the store that there were no charges and pushing people to buy more clothes. You may have a good experience, but that didn't happen to me and I bet there are alot of other Chatswood customers who are getting a nasty surprise about now as well.

16 Oct 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Purchased my goodies online and they arrived in the most gorgeous packaging. I absolutely loved everything. The items were high quality, looked great on and worth the price. Also, the service was great. Thank you, I'll be a returning customer xx

sians3
#1 in Manly Vale NSW
335 reviews · 26990 points
verified email - 31 Aug 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I bought a really nice unique dress from these guys. I even got 10% off at the time for signing up to their mailing list which was awesome!

verified email - 20 May 2013
Service Rating
1.0
Quality Rating
5.0
Value Rating
3.0

Absolutely love the shop and what they sell, not so big on the huge price tags and the customer service. It seems that your appearance has to match a certain criteria to be acknowledged.

verified email - 11 Jan 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
4.0

I love this store, My friends and I go in here all the time and look at the beautiful fashon items they have. Just the other day I saw a georgous blue dress for $150. I was so tempted to try it on but I knew if I did i would just fall in love with it more. The shop has a wonderful atmosphere and the staff are so nice and very helpful

verified email - 09 Jul 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
3.0

I haven't bought anything from here because it is preeeety expensive! But their stuff is gorgeous, and staff are lovely and friendly. I like to go into the store to look at the amazing clothes and wish I could afford it! Definitely worth looking at if you're at chermside :)

verified email - 05 Jul 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

It was just..wow. It was like another world when I stepped into Kitten D'Amour! The people were friendly and helpful. I have spent ages online looking for clothes like this and have had no results then I saw their shop, I was literally jumping up and down saying 'Oh my gosh!' It's now my favourite store! It's so hard to find clothes like those these days and I'm happy I've finally found a store I can go to! Not just online, I can actually go to the store!! So happy :)

bratzb 06 Jul 2012

Ahh, I remember that day well my crazy friend =)

verified email - 06 May 2012
Service Rating
5.0
Quality Rating
5.0
Value Rating
4.0

The girls here are always so helpful. The clothes are top quality and look fabulous!! I love shopping here, everyone always comments when I wear kitten clothes!