L.A.B Skin Clinic

check icon 4.7 (47)

Business details

Opening hours

Monday:

CLOSED

Tuesday:

10.00am - 6.00pm

Wednesday:

10.00am - 8.00pm

Thursday:

10.00am - 7.00pm

Friday:

10.00am - 5.00pm

Saturday:

9.00am - 5.00pm

Sunday:

closed

Public Holidays:

closed

Service awards

Reviews for L.A.B Skin Clinic (47)

Write a review
4.7
47 reviews
5 star icon
41
4 star icon
4
3 star icon
0
2 star icon
0
1 star icon
2
Service Rating
4.8
Quality Rating
4.8
Value Rating
4.7
felicen
1 review · 600 points
verified email - 04 Jul 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Such a treat. 5 Star from the moment I walked in. I feel so relaxed. I especially enjoyed the wrap to end all snug as a bug.
AWESOME.
I'll be letting my friends know!

genevievew311
1 review · 600 points
verified email - 04 Jul 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I have felt that my concerns regarding my complexion have been well addressed. The results of my treatments are fabulous, and I'm very happy. I would highly recommend anyone interested in improving their appearance, from pigmentation to lines, to come to LAB spa.

verified email - 03 Jun 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Service is 5-STAR PLUS. From the phone booking through to the finish, this was an extremely high standard, professional experience. I have had many massages over the years, but my therapist listened and took note of my 'tensions'. Had the 1-hour massage and came out floating!! Thank you. Best value spa!

karar467
1 review · 600 points
verified email - 01 Jun 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

What an incredible & relaxing experience! The clinic is beautifully presented & every detail has been thought out and it has a luxurious feeling. Chloe completed the best eyebrow wax and tint I've ever had. The shape and colour is so natural - I won't have anyone else touch them again. Donna completed a relaxing facial treatment with a massage to perfection. I felt like a queen here, thank you. I'll be recommending.

marie-clarew
1 review · 600 points
verified email - 04 May 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

From start to finish I had a very pleasurable & relaxing experience. My aesthetician was very professional. She completed a thorough consultation & followed through with an amazing treatment plan - I was well informed of each product used & the reasons for each. The products were divine, the smells & sensations of each really added to my experience.

kateg778
1 review · 600 points
verified email - 04 May 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

5-Star. I am always made to feel welcome when I come to LAB. Chloe has the most relaxing massage technique. My skin feels and looks refreshed after a visit to LAB.,

susannaha431
1 review · 600 points
verified email - 23 Apr 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

A wonderful, relaxing experience. Arriving 15 minutes before the massage for a cup of herbal tea was a darling way to start. The massage with Donna was fabulous, firm and thorough. The champagne & patisserie afterwards was the perfect finishing touch. Thank you.

nicolasa401
1 review · 600 points
verified email - 20 Apr 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

As soon as I walked in, I felt a very warm vibe. The spa is absolutely gorgeous and warm and very luxurious.
Very friendly staff and wonderful experience. Very happy with the service itself. Chloe was very professional and skilled.
Strongly recommend.

janeu
1 review · 600 points
verified email - 18 Apr 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

BODY BLISS PACKAGE: The experience was great. I would have done it again and will tell all my friends to have it done. It was fantastic.

chloed946
1 review · 600 points
verified email - 18 Apr 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Very peaceful spa clinic. Modern, nicely decorated and welcoming. Professional service and great quality products. Really friendly staff too!

janiceb699
1 review · 600 points
verified email - 18 Apr 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

BODY BLISS PACKAGE: I had a great "Bliss" day and was superbly looked after by Donna... She was faultless. many thanks, Janice.

francoisd766
1 review · 600 points
verified email - 18 Apr 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

It was my first time in an institute for facial treatments. The staff is really welcoming and the atmosphere pretty relaxing.
Chloe gave me good advice about my skin and how to take care of it. I enjoyed as well the quality of your products.
So I would recommend your establishment.

yassinb
1 review · 600 points
verified email - 18 Apr 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

The professional explained and checked with me my skin statement.
I could understand what treatment would be the best for my type of skin and received advice regarding the products I should use. Very good and relaxing treatment. Loved it!

verified email - 28 Mar 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Best Anti-Ageing Spa Clinic I have ever been to. I travel from another state to go to LAB Spa Clinic, because I don't trust anyone else but them. The staff are fantastic, knowledgeable, consistently excellent and have the perfect relaxing touch AND deliver results. The environment is beautiful, sumptuous and renovated to such a high spec. HIGHLY RECOMMENDED

christinel258
1 review · 600 points
verified email - 19 Mar 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Amazing experience! Absolutely professional with great experience on my individual skin-care needs. Learnt a great deal about my skin type and what I needed to do to make it better again. Came in 2 years ago and they cleared up my acne. Can't wait to come in for more treatments in the future!

reannt
1 review · 600 points
verified email - 18 Mar 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

By far the most lavish experience I have ever had for body treatments as far as calming customer service and experience. I absolutely adore the staff (Chloe in particular) and my skin is the best it ever has been since frequenting LAB. Thank you so much!!

joannem597
1 review · 600 points
verified email - 18 Mar 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Overall - Excellent... I always feel like a valued customer no matter which staff member does my treatment.

verified email - 18 Mar 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

As always, my tailored facial was both beneficial and relaxing ~ It's a 'BODY + SOUL' experience I'd absolutely recommend. Thank you - consistently exceptional.

sallyd497
1 review · 600 points
verified email - 18 Mar 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I felt like I had tried everything with no results and didn't know who to trust. Lesley and the team explained everything clearly and only sold me treatments suitable for my skin. The results so far have been amazing - my acne has reduced, my skin is brighter and wrinkles are reducing. The team is so professional and friendly.

margarets909
1 review · 600 points
verified email - 02 Mar 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Excellent. Five out of five for quality service & value. This is the best experience and facial I have ever had.

verified email - 02 Mar 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
4.0

The service here is always fantastic. Lesley and Chloe are always attentive and welcoming. My first experience with Dana has been wonderful too. You are never rushed through here. Everyone takes their time and provides high quality, enjoyable treatments. Thank you for a wonderful experience.

verified email - 21 Nov 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I've been a client for a few years and love my visits to L.A.B. My therapists have always been so lovely and the treatments are my 'time out' as well as making my skin look better and better as I get older. I'm writing this review partly to say sorry and partly to say thanks because I actually had a recent problem with my skin and was deeply upset about it. I got very angry with my therapist (even though she didn't do anything) and Lesley sat with me for over an hour, patiently calming me down and discussing how she and the team would help to fix the problem. Well, it's been only a couple of months and my skin now looks great. I just had a 20 year reunion with some uni friends and they all commented on how I haven't changed a bit. Thank you!!

L.A.B Skin Clinic 23 Nov 2016

Thank you for your lovely review, Sara. It's been a pleasure working with you to achieve your skin goals and we are very happy to hear you're happy with your skin! :-)

verified email - 16 May 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

LAB Spa Clinic (formerly Lady at Bay), has the best client care I have ever seen. My Therapist (whoever I have at the time - they're all exceptional) never fails to take care of me and point me in the right direction and address any concerns I have. I have been purchasing product from LAB for many years from the recommendation of my therapist, and I will continue to do so. Thank you team!

L.A.B Skin Clinic 23 Nov 2016

Thank you rm103 for your wonderful comments and for your continued business.

verified email - 05 Jun 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I have had a few "refreshers" here and i have always looked amazing and never had any complications or problems. They staff are great and i know im in very safe hands!

L.A.B Skin Clinic 23 Nov 2016

Thank you deidrem886 for your positive feedback and the trust you have in our staff. We appreciate it! :-)

verified email - 13 Feb 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

One of the girls suggested I have fillers under my eyes. I was so scared, but went for it. It has made an amazing difference and no bruising and no pain. I find this business truly exceptional. The care, expertise and trust factor make it a cut above the rest.

Approximate cost: $400

L.A.B Skin Clinic 23 Nov 2016

Thank you MariC for your wonderful review. We are thrilled that you have experienced such an amazing difference and look forward to seeing you for your next treatment. :-)

ChrisL08
#2 in Milsons Point NSW
1 review · 600 points
verified email - 22 Oct 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Last Saturday, the 19th October, I yet again visited Lady at Bay for a massage, except this time with an unusual request, with an amazing and unexpected outcome, which is what prompted me to write a review.
I've been going to Lady at Bay for the last 4-5 years primarily having relaxing massages (I love my massages). To start with, I've had to make an unusual request. At the very last minute, the morning of my treatment at Lady at Bay, I had to re-book my appointment due to a very frustrating morning (someone had severely hit my car which required it to be towed away, and this “someone” decided not to leave a note or any contact details). The receptionist had very thoughtfully asked if I was alright and whether I needed to re-book my appointment (as if she read my mind)! She was very accommodating and re-booked me in the afternoon which suited me perfectly. I was so grateful for this (possibly a hint of luck on my side to get a time on the same day). Generally, whenever I've had to make a last minute change due to unforeseen circumstances, I get stomped by someone saying “You still need to pay for your booking.” or “Unfortunately we can't book you in.” (without asking when would be a better time). The receptionist at Lady at Bay was the complete opposite. She said to me “That's not a problem at all. I understand that you've had an unfortunate accident. I would be more than happy to re-schedule your massage for you. What day and time will suit you best?”. Now that's customer service and you couldn't ask for more.
Now for the unexpected outcome. After having my massage, Katherine, my therapist asked if I had some time to spare. I actually did! In light of the events in the morning, Katherine and Lady at Bay, out of the goodness of their heart and generosity offered to give me a complimentary facial. Katherine mentioned that I would feel even more relaxed and hopefully take my mind off my car (which I dearly love). So naturally I accepted her offer. I've never had a facial before, and oh my goodness, I cannot describe how relaxing it was, let alone how great it is for my skin! This was the most generous and thoughtful thing anyone has ever done. How unexpected!
I am so grateful, and humble that Katherine and everyone from Lady at Bay were so generous, thoughtful, and accommodating. They have gone far beyond what anyone could ever ask for. I highly recommend Lady at Bay, their treatments and their staff.
P.S. Be sure to try their facials!

pippaf
#1 in Cremorne NSW
1 review · 600 points
verified email - 27 Sep 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
4.0

I have been to Lady at Bay a couple of times and am now also buying my skin products from here. The service provided by Kathryn is second-to-none. Her care, attentive service and knowledge make for a very relaxing experience, and I would highly recommend if you are planning on some pampering - especially the red Omnilux treatment - like lying at the beach ..... but it's good for the skin and not bad!! So relaxing!

Approximate cost: $ongoing

swati
#67 in NSW
1 review · 510 points
verified email - 20 Sep 2013
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

The medicalia products Katherine suggested me are expensive but good.. I plan to continue using them. But as far as the treatments provided at lady at bay are concerned ... I could see no difference at all in my skin after a series of treatments she suggested me to take as a package- omnilux-- made no difference at all on my skin, chemical peel- I took peels before and it resulted in skin peeling for a few days therefore reducing my scars atleast temporarily for months but the one given to me here wasn't medical grade (i was not told about it before and only after i called them after getting the treatment in the evening to ask if I should wash my face today or not,they admitted it was not medical grade) and my sister could not even believe I took a peel, oxygen booster facial- no visible affect on my skin. I clearly mentioned my reason of being there was reducing my acne scars on a long term and expected them to suggest a treatment for that. I was disappointed... forget scars.... after spending $300 I could not even feel get the clean feeling that I usually get after a simple clean up or scrub. I was told after all these treatments i will walk out with a glowing face but when I asked after the treatment why I see no difference, I was told you don't usually see a major difference after one treatment and I should book for more. I don't mind spending provided I see results as promised. I shall only go next time to use my coupons for buying medicalia products they stock.

Approximate cost: $600

swati 23 Sep 2013

Hi.. Thanks for your reply. By series of treatments I meant 3 treatments one after the other- Omnilux, peel and oxy. and by value for money I mean to say spending $265 gave me no results at all... I did not mention anywhere in my feedback that i was overcharged as compared to any other skin care clinic. I would not like to comment on the client notes maintained by the parlour - I was not made to fill any feedback form. Again I would like to mention the reason of my disappointment was because I got no visible results as promised, not because I think I was overcharged or paid more for services received. I don't even mind spending $490 if even one of the 3 treatments would have worked for me. I read good reviews and that's the reason i decided to give it a try and bought completely new products worth $350 recommended by the consultant even before trying any services of the parlour. I hope you understand my viewpoint as well.. I have nothing against your parlour, I just shared my experience coz many others might go with similar expectations.

swati 01 Oct 2013

VERY UNPROFESSIONAL. I wanted to use my $85 worth voucher, but they refused to book me in as I shared my honest experience here.(if they really wanna be in the business, they should be open to client criticism in order to get better at it.... JUST IN CASE YOU MISSED READING YOUR OWN WEBSITE WHICH SAYS IMMEDIATE RESULTS WITH OMNILUX AND OTHER TREATMENTS I RECEIVED, thats the reason I reviewed the services given to me stating there were no effect at all of oxygen infusion, Omnilux and peel given at lady at bay(as claimed in written on your website and guided by the therapist ). I guess people just give them good reviews here as these guys indirectly bribe them by 20% discount on their next visit in return of praises on this website. The whole purpose of WOMO is to let the people know about the actual quality of services before they try a place for the first time... But these guys are using this as a means of marketing their business by bribing people to review and fooling new clients.. Well you refused to book me in.. then be professional enough to pay me cash in return of the vouchers I have. I just wanted to use them as I got them in return of the services I paid you guys for (with no results of course)..

michelleg49
#1 in Neutral Bay NSW
1 review · 400 points
17 Sep 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
4.0

I went to Lady at Bay for some skin care advice. I was relieved to find that there was a solution to my skin grievances and the staff are genuinely focused on achieving the best results from a holistic approach. They are caring, kind and so happy to greet you at every visit, that I feel like I am catching up with old friends. With 4 kids, I never afforded myself the time to invest in regular skin care treatments and now I am absolutely addicted to my oxygen facials!

verified email - 29 Jul 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I first went for an infusion and eyelash tint at Lady At Bay during the week. My skin looked amazing even a few days afterwards! My lashes had colour from tip to root(hardly anywhere manages to do this). The therapist kindly informed me my skin was dehydrated, which I was very thankful for, as I didn't realise, and I know dehydration can develop into lines(which I don't want!). So I decided to go back a few days later, have another infusion,combined with this awesome anti ageing light they have. I was feeling not myself, so I also opted to have a massage to perk me up. Oh my god!.....I fell into a relaxed coma (which is very unusual for me as I've been in the beauty industry for years and I'm not easy to please!). I've tried the cheaper Thai and Chinese massage places, but seriously, the few extra dollars paid at Lady At Bay,is nothing, for all the extras you get. For example-relaxing music, warm room, clean and beautifully smelling linen, super comfortable bed, the expert hands and technique of the therapist etc.etc. I actually felt like she genuinely cared about me. The products I have used from Lady At Bay, and the treatments I've had, give Real results. Customer service was excellent and the staff are elite.
I highly recommend Lady At Bay to anyone.