10 reviews about Lollipop's Playland & Cafe

verified email - 04 Jan 2024

Humiliated and intimidated by their manager olivia lindsay

Insulted, intimidated and discriminatedWe saw a man walking around at Lollipop play land Castlehill infant play area with shoes and feeding his kids food inside. Due to concern for the hygiene of the babies including ours we requested him to take off his shoes as per the rules. He threatened us and intimidated us. He was following us around the food court and confronted us. We then reported the incident to the manager who made it look like we were having an altercation with another customer and asked us to leave. We called the police and reported the issue. We requested for our money back which was refused. We then requested for a complaint or an escalation contact to write to for which the manager responded by threatening us saying she will call the police. The manager was unable to enforce the rule on the other customer. So the easy way for her to resolve the issue was asking us to leave when she already knew that we were unhappy and were leaving anyway and was only asking for contact details to escalate the issue outside the venue. She went on to make it look like she was forcing us out although we were leaving the venue quietly. She insulted us even though we were outside their gates and consistently threatened us. My kids were scared and were crying. We left the place and had a horrible experience. Inexperienced manager who can’t enforce rule and was completely biased towards people who were trying to help them enforce rules . My kids were traumatised with the experience. There is no monitoring anywhere by the staff. Completely unhygienic and mismanaged.

Approximate cost: $30

04 Feb 2017

So many positives about this place - sadly, "we're not allowed to give the lollipops free wifi password on the weekend" - seriously?!?

verified email - 21 Nov 2016

Attended a party here on the weekend and I thought it was a great venue to hold a kids birthday. The play equipment was set out pretty well - the place was spacious enough to accommodate a number of big/little kids and parents. The party rooms were spacious too. There were enough tables for parents to watch and have a cup of coffee. The place seemed clean enough for me. The staff also were friendly and knew their stuff.

verified email - 15 Jul 2012

We attended a 3rd birthday party here over the weekend. Compared to the other play centre I reviewed it was on par but I think the set up of the venue could be better, having all the play areas down one end and the party rooms down the other. Simply because if you have an adventurous toddler and a finding their feet baby as a parent you are limited with which child to please and who to keep a close eye on. The party host set up was good but probably not a good idea to try to do two different things with 3 year olds at the same time. By that I mean they are sitting around a table eating whilst pass the parcel is being attempted all the while all they really want to do is play on the equipment... Probably a little over stimulating for them. The tea cups ride is really good to have, as is the staff member overseeing the kids on the slides.

lisant 16 Jul 2012

Thanks for such a detailed review.

verified email - 15 May 2012

Amazing play centre for kids. Very large, clean and will keep my kids happy all day long. Constantly has things to do during the week ( craft etc ) and even has a 'drop and shop' option which is much cheaper than getting a babysitter. I have not come across an employee who wasn't helpful, friendly or professional. My children love this place and the only thing I don't like is that my kids never play in the same area together so I need to constantly be looking back and forth to supervise them!

verified email - 07 Apr 2012

My son loves coming here..and get very excited about getting a free little lollipop at the end. There are so many things for children of all ages to play on and with and the areas are nice and open and light so you have no trouble observing your little one at play. No one seems to mind if an adult needs to assist their child in climbing up the play equiptment like i have experianced at other places and the staff alwasy seem friendly. Great menu choice and wonderful coffee. Great value for money... your child could easily spend a whole day here

Approximate cost: $8.90 (23month old during the week)

verified email - 26 May 2010

Fantastic place - been a wet week and needed to get the kids (2 and 4yo) out of the house. Ahh some sanity...

Parking was easy and close to the door. Open plan set up so I could see the kids at either end - one end the Toddlers area with a little bouncy castle, playframe, and ballpit. The other end had the bigger kids playframe, bouncy castle, and multiple slides - one is a scary speed slide for the more game kids (and mums).

The teacup ride was a hit - run about every half hour so kids were very amused.

Cafe was good - about normal price for cafes in the area. Big servings - kids didn't finish their kids meals.

Very clean given the size and the staff were great - very friendly.

Will come back again.

verified email - 01 Feb 2010

fantastic play centre. heaps of different play areas for different age groups. bit expensive to get in especially for young children under 24 months and also for the adults. otherwise great atmosphere

Approximate cost: $14.00

verified email - 17 Jun 2009

Good play center but it is quite expensive after paying for everyone to get in & also food & drink as you're not allowed to bring your own. Great for older kids as there is a lot of climbing structures.

verified email - 07 May 2009

A air conditioned playcentre withheaps of slides and activites to burn the kids out. Heaps of party room and also does school holiday care too. Normally has website 2 for 1 offers for the kids. Although adults need to pay to enter. free parking at the door

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