Direct Message
Lonely Pets Club logo

Lonely Pets Club

Direct Message

Business details

Services

dog walking service

pet feeding service

Opening hours

Monday:

9:00am to 5:00pm

Tuesday:

9:00am to 5:00pm

Wednesday:

9:00am to 5:00pm

Thursday:

9:00am to 5:00pm

Friday:

9:00am to 5:00pm

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Service awards

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About us

Lonely Pets Club is a fully insured pet care company offering a network of police and reference checked, local animal loving, professional pet carers. 

Lonely Pets Club operates in Melbourne and Perth. 

Lonely Pets Club believe that pets experience less stress by staying at home.

Don't board your pets when you go away; just leave your pets in the comfort of their own home and we will visit to feed, walk and cuddle them.  If you're too busy to walk your own dog, we also provide a regular dog walking service.

We are a one stop, mobile pet feeding service.  We really do care when you're not there!

Starting in 2003, we now boast over 516,000 visits worth of pet care experience.  Lonely Pets Club is Australia's largest and most experienced pet sitting company, preferred and recommended by many vets and pet professionals.   Please visit our website to view over a thousand testimonials from happy members.  Real reviews from real pet owners!

We look after all types of pets including dogs, cats, chickens, ducks, birds, reptiles, mice, rats and fish! Whilst caring for your pets, we can bring in your mail, put out your bins and water your plants (when water restrictions allow).You get to meet with us before your first booking, so the decision to employ us is 100% your decision. Service quality and reliability guaranteed (see website for details).We also treat our staff legally as employees and not sub contractors.   Franchises are available Australia wide.     



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Portfolio

Reviews for Lonely Pets Club (208)

Write a review
carolb892
1 review · 400 points
17 Jun 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I have used LPC on a regular basis for a few years now. My carer Ester is fabulous. She always keeps in touch advising on how my boys (2 Burmese cats) are travelling. My boys can be quite fussy but always appear happy and contented when I return home (I suspect they get lots and lots of cuddles while I am away).

I travel at different times of the year - winter and summer - and nothing is too much trouble, from putting the air conditioning on if the weather is extra hot to watering plants if required.

I am always recommending LPC to my friends and acquaintances - they are a Godsend (and extremely competitive with their pricing).

H M.
1 review · 600 points
verified email - 20 Nov 2023
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I have utilised LPC services many times in the last six months and will continue to do so. My cats really like Karen and I feel really comfortable leaving them in her care. I know they'll be talked to, fed, watered, patted, given some treats and importantly, that their litter trays will always be fresh. And I get pics of the girls, which makes me happy! Comms with the LPC office is also great; I value the responsiveness and customer orientation.

rosiep443
1 review · 400 points
13 Apr 2022
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Felt very comfortable leaving out cat, Lenny with Marty while we went away for the weekend. Definitely appreciated the videos Marty sent us as it was our first trip away since we got our kitten. Will definitely be booking Marty next time we're away!!

alannar522
1 review · 400 points
15 Jan 2022
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

The staff over the phone where very helpful and accommodating when making my booking, and flexible when I had to make changes to my dates. Communication via emails was clear.
Kerrie was very pleasant to deal with and took every request on board with courtesy and care. It helped that I could meet her before leaving for my trip. The daily updates kept me at ease so I could enjoy my holiday knowing Rexy was in good hands. Rexy was very happy are well cared for when I returned.
The first few days I had Kristen who, even though we had not met, I felt very comfortable having her taking care of my Rexy. As I said before the daily updates left me feeling happy and relaxed to enjoy my holiday knowing my baby was taken care of.
So glad I found Lonely Pets Club and will definitely be booking for all my future trips!!

13 Feb 2020
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We have used Lonely Pets Club twice now for short holiday breaks. We have been lucky to have the same carer for our dog who took excellent care of her. The carer kept us well informed and sent photos which gave us peace of mind our dog was happy and we could enjoy our holiday.

margarete922
1 review · 400 points
11 Jan 2020
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I have been using Lonely Pets Club for many years now. We are in the Bayside areas and Paul and his wife Lili are fantastic carers for our pets when we go away. We have dogs, cats and fish and I have absolutely no qualms leaving them in Paul's hands. Paul also makes sure our garden is watered and that the house is secure in our absence. He is a gem.

de4c469f
1 review · 400 points
03 Jan 2020
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I've used Lonely Pets Club for a few years now to look after my cats when I go on short breaks (2-5 days). I've had a few carers over this time and they've all been great. They do food, water, litter but also hang out for a bit to give the cats a pat and some attention. They send me text messages to let me know how the cats are going and the puss cats always seem relaxed, happy and well cared for when I get home.

benn356
1 review · 400 points
23 Jun 2019
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Great peace of mind for great value.

Approximate cost: $25

bethk757
1 review · 600 points
verified email - 17 Jun 2019
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Won't use again. LPC advertises itself as an organisation with employees, but isn't. Is a group of disconnected franchisees, and any issues are the responsibility of the franchisee.

Had issues with our care, due to unchanged litter which resulted in cats going elsewhere and damaging furniture. This wouldn't have happened if the carer had contacted me (I'd expressly said litter had to be changed due to picky cats and we had four other bags of litter in the house).

Then was bounced back and forth for months between franchisee and organisation for the promised payment for couch cleaning.

The issue with the care was frustrating, but accidents happen. For me the big issue was communication and unclear responsibilities between head office and franchisees.

Approximate cost: $500

Lonely Pets Club 18 Jun 2019

Hi Bethany. You have spoken directly to the business owner franchisee and our Support Office at length regarding your recent booking. As communicated to you, we accept that we should have called you instead of emailing you, to find out if you had more kitty litter at home. As a result of your kitty litter running out, we accept that on one day, your kitty litter levels were a bit lower than normal and this may have led to your cats toileting outside of your kitty litter box. But we also suggested it is not uncommon for cats to change their normal toileting habbits when their owners go away if they are a bit stressed. Both are possibilities. Thereafter we cleaned up all visible cat poo found outside your litter tray. As we discussed at the time, we have already agreed to pay to get your 2 seater couch steam cleaned for you, many months ago now. We are just awaiting you to send a cleaning quote for your 2 seater couch to the franchisee and we will happily pay for it for you. Happy to settle this ASAP for you. Thanks Bethany- Justin

lisag904
1 review · 400 points
05 May 2019
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Thank goodness for Amanda! She has taken care of my two fur babies twice now and I will continue to use her. Amanda has a special way of making you feel comfortable whilst away from your fur babies. I’m very thankful my 2 cats were well looked after.

nicolew664
1 review · 400 points
04 Feb 2019
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Easy online booking system and fantastic staff

melt338
1 review · 400 points
07 Jan 2019
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I have been a customer of LPC for many years now brilliant people and carers...... nothing too much trouble thankyou !

caryf
1 review · 600 points
verified email - 22 Oct 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Shinko cared for our elderly cat, Tabitha over a few days. Shinko was outstanding and by far and away the best cat carer that we have ever had.
She sent a photo & txt at each visit so we were assured that everything was ok and we cannot thank her enough.
Most impressive service from Shinko & Loney pets club.
10 out of 10

Approximate cost: $200

16 Oct 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Easy to deal with, lovely people and leaving my dog in his own home knowing he was being lovingly cared for was important. Great service.

verified email - 11 Oct 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

They used to walk my dog for over 1hour and resonable price lovely girls and nice and easy i pay them i feed the dogs and i used to give extra money to them for lunch and they loved me i really enjoyed these people

tharangaj
1 review · 400 points
07 Oct 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
4.0

This service enabled us to leave our pets in their familiar surroundings which was less stressful for them and us both.

xingt
1 review · 400 points
09 Apr 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We have been using their service for a few years now, and our kitties are very well looked after each and every time. Having four cats in the household used to mean that we cannot go on holidays for more than a day (which effectively meant no holidays, ever) but that all changed when we discovered this fantastic cat sitting service offeredby Lonely Pets Club. Now we are able to pack the bags and get away for a break, knowing the kitties will be well cared for in our own home by another cat lover while we are away. Highly recommend them to cat parents who deserve some human alone time once in a while.

verified email - 07 Mar 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Great service - have been a member for a few years and used them several times. Recently had Toula caring for my cat whilst I was away and she was keen to meet before the booking started. She was lovely and I felt confident that all would be well. Returned home to find a relaxed & happy cat, which was wonderful. Highly recommend the service and Toula.

tanja-k365
1 review · 400 points
08 Jan 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Lonely Pets Club has been excellent. We have had our pets looked after multiple times and have always been very happy with the service. Definitely can recommend!

dawng197
1 review · 400 points
03 Jan 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Jess has looked after my 2 dogs & 2 cats over Christmas for a few years now. Always an excellent job. I'm happy and confident that they are being looked after well and are safe while I'm away. I love that I can leave them at home where they are comfortable, happy and with each other.

rozg935
1 review · 400 points
03 Jan 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Excellent business providing quality care for our beloved animal companions in their homes. The carers are based in your local area and are animal lovers. They are security checked and the booking process is reliable and easy. The price is reasonable and this option is preferable to boarding kennels and catteries.

jeminak
1 review · 400 points
26 Dec 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Jane has looked after our cats for the past 2 years whenever we have gone away. I know they are in safe, professional, responsive hands. I have no hesitation in recommending LPC (and Jane from the Lalor area) in particular. Thanks, Jane!

09 Oct 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I have used LPC for a couple of years with my dog and Liz is terrific. Very caring towards him and the process is so easy. I thoroughly recommend them.

corinaa794
1 review · 400 points
17 Aug 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

First time user. All went smooth, documentation serious but was solved so fast, and Lynda was great, even sent me pictures of my two cats.
Will definitely use again and recommend.

verified email - 02 Jul 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I have been using Lonely Pets Club for over 3 years now. I appreciate the service and the trust that my pet carer provides to me and my pet. My carer keeps me updated after each visit, and the office provide great service when I have needed to call them, including last minute bookings.

helenp582
1 review · 400 points
27 Jun 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Paul has been looking after my cat for quite a number of years now whenever I go on holidays. I always come home to a house that is secure and a very happy cat. Would highy recommend this service.

michelem959
1 review · 400 points
14 Jun 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Fantastic service. Friendly, prompt, reliable and caring. We have used this service several times and it is great value for money. Our pets are so well taken care of by the carer and are always healthy and happy when we return home.
Toula is a very caring, friendly person who just loves pets. her communication with us is beyond exceptional.

Approximate cost: $700

jamieh751
1 review · 600 points
verified email - 15 May 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Very happy with their service - feel 100% comfortable leaving my dog and cat in their hands whilst I'm away. It's like a family member is coming over to look after them.

julief351
1 review · 400 points
25 Apr 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Fantastic. My cats were happy when we got home instead of being really annoyed . You could tell their carer was very used to animals. First time used but won't be the last.

elisabethr451
1 review · 400 points
15 Apr 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I have been using Lonely Pets for 2 years now and my carer, Antoinette, has been entirely reliable and extremely caring. When I have to work long hours it is great to know that my dog is being visited, walked and loved.