Maroondah Heating & Cooling

I recently had a highly disappointing experience with Maroondah Service regarding the repair of my Sealer Braemer heater. I called them for assistance, and they sent a contractor to assess the problem. To my surprise, the contractor arrived only to inform me that he wouldn't touch the heater due to supposed compliance issues. This left me puzzled and frustrated, as I had previously hired two contractors from different companies who resolved separate issues with the heater without mentioning any compliance concerns.
Dissatisfied with their unhelpful contractor, I decided to seek help from another service provider. Just one day later, a different contractor arrived and managed to resolve the issue within half an hour. It is baffling to me how Maroondah Service failed to address the problem while the subsequent contractor could fix it so swiftly.
To add insult to injury, Maroondah Service has the audacity to charge me $143 as a call-out fee, claiming it is for the contractor's visit. It is worth noting that the original price they quoted me for the repair was $280, which makes their call-out fee almost half of the original cost. It is outrageous that they charged me such an exorbitant fee for a visit that lasted less than half an hour, during which the contractor didn't even bother to open the lid and identify the issue.
Despite my attempts to reason with them and request a resolution, Maroondah Service has stubbornly refused to acknowledge their shortcomings or provide any satisfactory remedy. I am now left with no choice but to escalate the matter to consumer affairs and pursue legal action if necessary.
I am genuinely puzzled as to how Maroondah Service managed to receive five-star ratings from some customers. Based on my experience, they deserve zero stars for their lackluster service, unprofessional conduct, and unreasonable fees. I strongly advise others to steer clear of this company and explore more reliable alternatives for their heating and repair needs.

We had a new heating unit installed where we received excellent service, great communication, the workers arrived on time, cleaned up after themselves and answered all my ‘silly questions.’ All round excellent service.

The company provided excellent service, from the first meeting through to final installation.
Very friendly and happy to answer questions.

We recently had our gas ducted heater replaced. The professionalism of Glen who provided the quote and Mike who installed the unit was excellent. In particular the level of workmanship and care taken by Mike when installing the unit was impressive. Very satisfied with the quality of work done by Mike.

Dear Maroondah Heating and Cooling team,

On behalf of my wife and I, we would like to thank the amazing staff at Maroondah Heating and Cooling for their extremely high level of professionalism and their fantastic level of customer service.

One week ago we decided to take your option of a free quote, regarding getting our internal heating system replaced, as our previous unit was installed around 45 years ago and was starting to get very expensive to run and maintain.
After booking the quote, we were visited by Dave Cullen, who arrived punctually and was very thorough in his appraisal of our requirements. Dave was very pedantic in examining the existing duct work, copper gas pipe work and the rest of our previous setup. In the end he showed me a very detailed plan which he drafted with all of the measurements, which impressed me substantially (I have a background in the trades industry). Dave advised that he could have the unit installed the following week, to which we happily agreed and submitted the required deposit.

The following week, the installation team arrived punctually and seemed very well organised. The existing asbestos flue was carefully removed and wrapped in plastic. The heater installer, Mike Hamilton, arrived together with his helper Mitch and installed the new system in a very professional manner.
Mike’s professionalism was outstanding as I closely observed the quality of his workmanship, keeping in mind that all of this was done with minimal disruption to our home.

When the installation was complete, Mike asked if I was keen to view the installation in the ceiling cavity which I found to be excellent. The installation was very well executed, including the electrical work carried out by Josh. Prior to their departure, the team cleaned the entire area and promptly and efficiently removed the old unit.
Overall I have to say that we are extremely satisfied with our purchase and our dealing with your business. Well Done Maroodah Heating and Cooling, and thank you, as we now enjoy a state of the art heating system to keep us warm this winter!

Yours sincerely,

The Hendricks family

Would highly recommend Maroondah Heating & Cooling. Dean who provided the quote was helpful & informative. The ladies in the office were always friendly and accommodating and Mike did a wonderful job installing my new gas heating unit. I am one very happy customer.

Fantastic service from start to finish - Maroondah Heating & Cooling highly recommended. Special thanks to Dave who provided the quotation, Stewart and Grant who did the actual installation of my Daikin Split System.

Bonaire air Con installed in late May 2018, To date it has never been used. I went overseas and after two days my neighbour heard constant water running. Her Son climbed the fence and stated that the water was gushing from the new ac on the roof, My neighbour contacted the Body Corp, who in turn contacted me, I tried ringing Maroondah and there was no reply, sent an e mail, again no reply. Body Corp were not prepared to wait any longer and sent out an Emergency Plumber. Plumber stated the Solenoid had gone in my new Bonaire Pinnacle unit. I spoke with a man from Bonaire and initially they agreed to pay the bill, now the have changed their mind and are refusing to accept responsibility for the new unused unit being faulty and are refusing to pay the bill for the Plumber. Totally unprofessional and I will be contacting the appropriate people to resolve this, presumably fair trade or someone similar. Needless to say I would not recommend Maroondah or Bonaire, it's a case of take your money and forget about you!

Approximate cost: $4000

Can not recommend Maroondah Heating & Cooling enough! They were quick to respond and fix our gas ducted heating. Kevin really knew what he was doing and I was 100% confident in his recommendations. He showed me what needed fixing as well as clearly explaining why. Was not pushy at all and wanted to make sure I understood everything and was happy. Great service and company. Will use again for servicing!

I had my evaporated cooling installed by maroondah a few years ago and have now had my ducted system replaced. Dean not only quoted but advised me of the best system to suit my home, I was so pleased I didn't bother to get another quote. The office staff, the installers are all very professional, I would not hesitate to highly recommend your company.

Very pleased with the service, came out and carried out a thorough check prior to quoting, never put any pressure on to get me to commit. Communicated regularly prior to installation, the men that installed were excellent, all in all a hassle free experience

Fantastic Service from first getting the quote from Dale ( first company to measure up the house properly ) no pushing to sell. To the installers being punctual, polite, clean and very respectful.. Even the girls in office were so polite and respectful. Thanks you everyone our system is amazing... so happy !!!

Fantastic work and the workers that were here were very helpful, respectful and went above and beyond. Efficient Work and great communication. Would highly recommend.

We had 3 quotes for our air con. Dean from maroondah heating and cooling was the only person to do a thorough check. Both outside and inside the roof and checked all the rooms. He gave his advise and answered all our questions and was extremely professional! Highly recommend Maroondah Heating and Cooling.

Our old ducted heater died a couple of months ago so given that winter was coming, we had to make a decision fairly quickly about how to replace it. We had several different quotes, and I felt from the start that Dean from Maroondah Heating & Cooling provided us with the most detailed information, well thought out options and a competitive price. He has been very good at communication throughout the whole process.

On installation day the team arrived at the time they said they would, confirmed the job details and quickly got to work. They finished the entire in-roof ducted system in less than a day, and I'm happy to report that it's all working very well.
Apart from a couple of very minor issues (a little dust left inside and not removing the wall controller of the old unit which was supposed to be included), I would definitely recommend them to anyone looking for heating or cooling solutions.

Really really happy with my ducted A/c installation. The quote was thorough and included everything I wanted, the guy who quoted it understood immediately what I was after. They weren’t the cheapest (but not far off the mark) but their system was the best. The guys who installed it were great! Arrived on time, worked diligently and smoothly. And unlike many tradesmen I have had around recently, they weren’t overly loud or rowdy! The whole thing went smoothly from start to finish, and it was actually finished, on the day, when they said it would be (again, unlike other jobs I’ve had recently where “I’ll have to come back to finish that next week” seems to be a common phrase)
The system itself seems to be working perfectly. Can’t wait until the really cold and really hot days so I can really try it out. I can’t get over how quiet the daikin ducted system is. You don’t even know it’s on. Perfect for the bedrooms.
I definitely recommend maroondah heating and cooling!

Great customer service, excellent workmanship, timely, tidy and polite tradies. Quote was competitive with thoughtful, making sure that we were catered for without going over the top.

There was a week between Dave coming out to give us a quote and then Dale installing our new ducted heating unit!! Both guys were honest and professional and great to deal with!

We are loving our warm house!
Regards, Tanya

Approximate cost: $2500

We had our old heating and cooling replaced this week. We got the quote on the 13/3/18 and the job completed in one day on the 23/3/18. All the Tradesman were polite and professional and left our home clean and tidy. Top service and thank you.

These guys came out to quote almost immediately. Discussed the best cooling option for our tri level house. Great quote and installation was precisely on time. All done in no time at all.. The compliance certificates and paperwork was all spot on! Great company to deal with!

Approximate cost: $2600

I had a new ducted heating unit (with Ducts) installed, the whole process with all the staff was extremely efficient. They were quick with all responses & excellent with communication.
The Rep doing the quote was fantastic as was the tradies ... highly recommend them.

Approximate cost: $5000

We had friendly & efficient service from beginning to end. Dean, our sales rep, explained all options with recommendations as to what would best suit us. Our fitter, Leigh, was great too. Everything was left tidy & he explained how everything operated before he left. Customer service was great. Happily recommend Maroondah Heating & Cooling.

We had a new 8.5kW split system air conditioning unit installed and couldn't be happier with the whole process. All the staff we dealt with at Maroondah Heating and Cooling were professional, friendly and knowledgeable. We were undecided at first about what type of cooling system we wanted installed. Michael came out and assessed the layout of our home and talked us through the options to find something that suited both our needs and our budget. The installation and electrical work was carried out in one day and the guys even cleaned up after themselves (they brought their own vacuum cleaner!). I would highly recommend Maroondah Heating and Cooling.

Approximate cost: $3900

We would definitely recommend Maroondah Heating & Cooling. We have had ducted air conditioning and ducted heating installed in 3 properties and always found them very professional. The work is always completed on time and they clean up after themselves! All their staff are extremely helpful and friendly making it a very pleasant experience overall.

I would highly recommend Maroondah Heating and Cooling. Customer Service was of an extremely high standard. I would like to thank Dean, Rhiannon and particularly Luke. Luke was extremely efficient, knowledgeable and polite. Could not have asked for better service.

Both my wife & I are very happy the way people from Maroondah Heating & Cooling helped us to choose the right Ducted Reverse Cycle Air Conditioning system, for our house & the efficient way they went about the installation.
The whole installation process was completed in one day, with the least amount of disruption.
The old heating & Evaporated Cooling Systems were removed & all the rubbish taken away as agreed.
We were very impressed with the professional manner in which everything was conducted.
Thank You

Kingsley

After a very poor experience with another company, Maroondah H&C were excellent to deal with! They have so far installed a ducted heating unit and evaporative cooling system for me and I would highly recommend them to anyone looking to get any heating or cooling done!
Nothing is too much trouble for these guys! Thanks again!

This is the third time I have used Maroondah Heating and Cooling (twice for cooling and once for heating). Each time, I found that their knowledge, service and professionalism from start to finish has been exceptional.
This most recent time, their installation team were polite and respectful, and cleaned up after themselves (and patient even when I slept through my alarm and found them knocking on my door! LOL)
I am happy to say, when my ducted heating packs it in shortly, I wont be wasting any time in getting additional quotes.
Great work Team!!

Approximate cost: $3500

Excellent customer service start to finish. We replaced an evaporative cooler & are extremely happy & cool
All staff were great to deal with.
Thankyou

Very professional company!! Clear and easy communication. Prompt delivery of services. Excellent employees who are always on time, friendly, tidy and super efficient!

I wouldn't hesitate to recommend this company. We have twice booked their services to install cooling in our home! Price reflects the standard of workmanship and quality of brands sold by the company.

Approximate cost: $6000