Maternal and Child Health Care Line

check icon 4.6 (39)

Service awards

Reviews (39)

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verified email - 15 Nov 2014

Being a young mom, I know nothing much about kids. This hotline is 24/7 and the nurses were very nice and provided great information. A good calling point to check with them before heading down to hospitals!

Approximate cost: $0

verified email - 21 May 2014

Highly recommend. I have rang this number many times for my son. Being a new mum, and not being sure on several occasions on how to go about things, the ladies on the other end have been fantastic. They are also open 24 hours, which is fantastic. Well worth the phone call

verified email - 07 Jan 2014

this service has come in very handy for my daughter in the past,they are very professional and have brilliant advice for parents,especially when it comes to sick babies

verified email - 10 Oct 2013

Great service. Great for peace of mind when you have concerns for your child. Workers are always so lovely, yes the wait can be long but they care about you and your concerns.

verified email - 26 Sep 2013

love this service! sometimes the wait is long but thats because they genuinely care about each and every person. Everytime i have used this service i have been greated by a lovely person who has done there very best to help me with my problem

10 Sep 2013

Love love love this service no matter what time or day they're more than happy to help even with the silly little things as a first time mother this was my go to with any questions I had best service :-)

08 Sep 2013

Great little service,this is great if your a new parent and ever in need of knowing something you are unsure on with your child. They are a great help,very thorough and put you on to the right information u may need,great service for parents having trouble with their little ones sleeping also,they will get someone to come out and help u out , they are just a great MUST HAVE service!

Approximate cost: $0

verified email - 27 Aug 2013

Iv used this line before when I was In need of questions to be answered and found they were very helpfull polite and pointed me in the right detection with the right information. This is a very helpfull buisness and I highly recommend it for mummy's

verified email - 20 Aug 2013

I love this service it saves you having to wait in a hospital wondering if you should be there or not. you get to talk to a qualified nurse and it is reassuring

verified email - 18 Aug 2013

This is a great idea this service. A quick phone call to this line will give you proffessional advice from a qualified nurse. It has saved many trips to the emergency room.

verified email - 15 Aug 2013

this one is highlrey reccemend and this can save a trip to the hospitail or doctor etc and the staff are helpell and c,lean and know what they are talking about and they are registeed nures.

Approximate cost: $20.00

verified email - 12 Aug 2013

I've had a few late night calls to them. Full of knowledge. The staff put your mind at ease. Great in the middle of the night. Nothing worse when you have a little bubs who needs help, but more to the point, mum needs help.

10 Aug 2013

Very highly reccomended this one!!! Can save a trip to the doctor or hospital. Staff are very helpful and know what there talking about. They offer helpful advice. All staff are registed nurses so they know what there talking about.

verified email - 07 Aug 2013

this is an excellent service i recommend to any parent. new or not new. there are excellent with help and advice, very understanding people. will not rush you and you will find that you always hang up feeling like you did the right thing!

verified email - 13 Jun 2013

Cannot recommend this service highly enough to new parents. The nurses are kind, patient and understanding. Have always ended a call to this line feeling better about whatever issue I rang with. Fantastic.

verified email - 23 Jan 2013

fantastic service available for everyone. it does save an un-necessary trip to the doctor everytime one of my kids has a symptom that can easily be cured at home or by popping down to the chemist. they're registered nurses so they've seen it all before & can quite easily help you diagnose problems over the phone

Approximate cost: $free

MazB35 23 Jan 2013

I totally agree with you! the nurses are very kind and listen. each time i have called they made me feel comfortable and gave me good helpful advice

verified email - 30 Nov 2012

I have had to call this service at least 6 times in the past 18 months and have always found the nurses to be extremely professional and 100% helpful every time!

Approximate cost: $0

MazB35 01 Dec 2012

I agree!! The nurses are so helpful and kind its good to get such advice over the phone

verified email - 09 Nov 2012

It's so reassuring to be able to call upon this free helpline at any hour when I'm having concerns about my baby. I have always received useful advice from the Maternal and Child Health Care Line.

MazB35 10 Nov 2012

Great to know of this service. Thanks!!!

verified email - 17 Apr 2012

My baby kept vomiting last time after drinking formula. While I am by myself I don't know who to ask. Called the service and the nurse was very helpful. Problem solved after getting advice.

verified email - 23 Feb 2012

Great idea, and I have called them on a number of occasions, but I've found that the answer I get each time is, go see a doctor. Well, if I could do that easily I probably wouldn't be on the phone, would I!

verified email - 25 Nov 2011

this is a great free service for all concerned parents. open 24 hours every day. i had to call them on a number of occasions for my newborn and always gave accurate and comforting advice

Approximate cost: $free

verified email - 08 Aug 2011

Excellent service for those night time worries when you are not sure if a trip to the hospital is necessary.... Very comforting for first time mothers for that advice and reassurance. Can be a bit of a wait sometimes though but well worth it!!

Approximate cost: $Free

verified email - 11 May 2011

this is a great service that i have used consistantly with my children through the years. they even gave me numbers for other services in my local area. i love it

Approximate cost: $0

verified email - 17 Dec 2010

As a first time parent you dont know all the answers and this service safes 1000 doctors visits. They ask all the right questions providing you with logical answers, sometimes i was in a panic about nothing but they dont judge they just help you along. Highly recommend that this number is giving to new parents it helped me alot

itgirl41 07 Nov 2012

A great idea and also by the sounds of it a very good service

verified email - 16 Aug 2010

this service was absoulutly fantastic when i didnt know what was wrong with my gandson they were friendly and gave great advice

Approximate cost: $20

verified email - 28 Mar 2010

I have rung this line 3 times and each time have been told the same thing. We cannot advise you on this problem you will need to see a GP or go to the emergency room. As each time i have called its been out of business hours I found that its a waste of my time and I should have just gone into hospital!

Approximate cost: $0

riverw 19 Oct 2010

proper diagnosis requires proper examination.

verified email - 18 Dec 2009

I find it difficult to get through to this service. Often the phone is engaged or hangs-up. Other times I have had to wait 20mins for my call to be answered.

verified email - 28 Nov 2009

I have been involved with this service off and on for 15 years. I have 4 children and have used this service with all 4 children. I find they can give really good advice at times that works.

verified email - 19 Oct 2009

good. i was happy to be able to call someone and get reassurance3 and advise from someone i knew they knew what they were talking about. so instead of calling a friend, or having to leave the house and wait for a doctors appointment. i could phone and get advise i felt happy with. sometimes i would be on hold too long though.

Approximate cost: $0

verified email - 04 Aug 2009

thay are specialised and good in taking care of maternal babies they give them the best things a maternal baby requires to survive and they have good experienced staffs to respond to mothers.

Approximate cost: $0.00