Recently I had very bad experience with Holden Service Centre at Liverpool. Gave my holden captiva for regular servicing. First I have been told it would be ready by 1 PM however never received call from them untill 2.30 so I have called them to get an update. during the call I have been told that my car Alternator gone faulty and not charging the battery so need replacement.
I was shocked because only this month my mechanical protection plan gone expired and they have found fault in the car. When I have check my protection plan and found that alternator was covered in the warranty. As soon my protection plan got expired they have stated me that alternator needs to be changed. I really didn't expected such a bad service from Holden service center. If it was really an alternator issue they could have checked in my previous service when the protection plan was active and told me but they never did that or they checked and waited for protection plan to expire so I have to pay for the part replacement.
Anyways, I didnt changed the part and next day I booked another mechanic to double check the alternator. Another mechanic carried the test and found no issue with Alternator.
so be careful with them, they will try to rip you off once you dont have protection plan or expired.

I recently dealt with these guys when having my partners car serviced...
The one reason we decided to go with them is that the car is still under warranty and in keeping with that warranty we wanted the car to be serviced by Holden...
It was easier than most to get a time to have the car serviced... and they were quite helpful...
The service itself was a full service and I felt that the $700 price tag was very exorbitant...
They did however offer a courtesy bus service to return you home after dropping the car off, which I thought was nice...
The car wasn't quite ready by the specified time and we actually had to ring them back about the pick up...
The car was washed as well as being serviced so it was looking good and running well when we picked it up...
They had to order in a part for the car which took a few days to get in... The car went back in to have this fitted which was a fairly quick exercise...
We did have another issue with the car, as a result of the service, which the service centre were very quick to fix for us...
The customer service from the service centre itself was great, however considering the price of the service you wouldn't expect anything less...
Pricey and once the car is out of warranty we will definitely be shopping around...

I went with my dad once to have his car serviced though they tried billing us again for something they fixed last time and the warranty didn't expire. Good service and we had a time when to come back which was right on time aswell.