1 review about Megasealed: Acacia Ridge

verified email - 06 Nov 2015

MEGSEALED CIRCUS
In 2013 we had a leaking balcony which was re-grouted by Megasealed. During the process we had grey grout smeared on white walls, covered with white grout, which turned yellow. We had to paint the walls. The grouting was uneven - low and high spots. Had to be rectified. The tiles were left with a grey smear and foot prints, which could only be removed with harsh chemicals. Chemicals damaged stained the tiles and bleached the grout. Wish I could post photos. Stains had to be sanded off. Grout had to be redone. Despite a 25 year warranty the grout cracked and leaked after less than 2 years. First guy comes, takes photos, advises he doesn't do repairs (why come in the first place ?). Second guy comes asking which shower it is that's leaking !? It's the balcony mate. Oh I don't do balconies. Manager calls and promises to re-grout the whole balcony - and have it fixed once and for all. Third guy turns up 3 hours late " I won't be able to do the whole balcony today. " No sh@!t Sherlock if you turn up late. "We will just repair the cracks" Oh well ... I guess .. it's just a matter of month before I have to deal with these clowns again.

Approximate cost: $5000

Gitta 06 Nov 2015

this is a follow up to my previous review.
It wasn't a matter of months before we had a leak again.... 4 weeks later... and as predicted we are exactly where we started. I immediately informed Megasealed and send them photographs. And any reputable and honest company would bend over backwards to rectify their shotty work and show a bit of pride - oh no but not Megasealed ! I received and email informing me the national manager will get back to me .... nothing. Called the QLD state manager... "oh ... mumble mumble... can't talk to you..... I'
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m driving.... so and so was supposed to get back to you..." You took our money and gave a 25 year guarantee and now the leak is back "oh ehm well now repairs have been carried out the guarantee is voided " WHAT !? YOU did the repair . " mumble mumble , can't talk ..so and so will contact you " and never heard back of them since.

Unbelieveable !

To all you people out there with leaking bathrooms or balconies - STEER WELL AWAY FROM THESE COWBOYS !!!!!

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