Megasealed Bathrooms Aust Pty Ltd

MEGSEALED CIRCUS
In 2013 we had a leaking balcony which was re-grouted by Megasealed. During the process we had grey grout smeared on white walls, covered with white grout, which turned yellow. We had to paint the walls. The grouting was uneven - low and high spots. Had to be rectified. The tiles were left with a grey smear and foot prints, which could only be removed with harsh chemicals. Chemicals damaged stained the tiles and bleached the grout. Wish I could post photos. Stains had to be sanded off. Grout had to be redone. Despite a 25 year warranty the grout cracked and leaked after less than 2 years. First guy comes, takes photos, advises he doesn't do repairs (why come in the first place ?). Second guy comes asking which shower it is that's leaking !? It's the balcony mate. Oh I don't do balconies. Manager calls and promises to re-grout the whole balcony - and have it fixed once and for all. Third guy turns up 3 hours late " I won't be able to do the whole balcony today. " No sh@!t Sherlock if you turn up late. "We will just repair the cracks" Oh well ... I guess .. it's just a matter of month before I have to deal with these clowns again.

Approximate cost: $5000

I was very impressed with the customer service from the beginning until the end. Andrew rang a few times to follow up on my initial call. He kept me informed about the process & was here when the job commenced to ensure the technician was aware of exactly what to do. Stuart the technician was very experienced and explained exactly what needed to happen to ensure my problem was fixed. He obviously has a lot of pride in his work as my shower area looks "Brand New". He worked tirelessly for 8 hours (what a champion) until the job was complete. My money was well spent & I am at this stage very happy.

I had been very worried about water leaking behind my shower walls and floor. After Megasealed fixed my shower it is now a pleasure to have a shower knowing the water is staying put. Thanks guys.

The consultant came to the house the day I rang and gave a clear and reasonable quote. I loved that caring for the environment was part of the ethos of the company. The technician was friendly and left the bathroom clean. Very professional job.

Shower basin "megasealed" in Oct 2011. Installer was questionable as their "professional" ability and reported my concerns. Crack tile suddenly appeared Jan 2013. Reported and asked for warranty (15 years) repair. Reluctant agreement by Mega. Another tile cracked March. Reported again. Mega will now not cover this repeated fault repair. Contacted management. They apologise, and say that earlier repair was done as courtesy. Advises that warranty does not cover if there is possible or suspect ground movement causing any damage to the installed work. Beware new customer - read the small print, and ask what the warranty does not cover before you part with your money !

I had Megasealed in to fix a leaky bathroom - replace some cracked tiles in shower, and reseal shower and bath. They were extremely prompt coming out to do a quote and were professional and able to test that water was under the floor. They were honest about waiting times for a booking and the price of the work. 2 weeks later had the megasealed tech to do the work - extremely courteous and on-time. Even called the day before and asked for a picture to make sure they could get replacement tile colour from their generic stock that best matched my bathroom. Their actual megasealed product works as advertised. Stopped all the leaks from my shower and after a few weeks of use no problems at all. Does a much better job than the cheap flexible type sealant. Price is a a bit higher that some other places - but I can't fault their repair work. Warranty is also very good - 25 years for the megasealed product, and 5 years for their edge seal.

I had been re-sealing my shower for years with silicon at a minor expense (but it was starting to become an expensive exercise) - a friend suggested Megasealed as she had hers done 6 years ago & its still going strong. Ph'ed them up & the quote and the works were done with in a week!! I couldn't be happier - they were professional, courteous & ON TIME. Yes it was a little bit more expensive than the silicone service's I had been getting done but in the long run it will last a lot longer and end up costing me less.

Had my bathroom done 10 years ago, had a 12 year warranty, so got the shower re-sealed last year (but still had to pay $750 even though it was still under warranty), and ever since it has been a nightmare. The new seal lasted less than a month. I rang megasealed to fix it, but instead they ended up cracking the existing tiles, which now looks terrible. I have been over charged and now out of pocket. My family and I haven't been able to use the shower for 4 months now and there is also salt damp which needs fixing now too. I have been through consumer affairs and court papers, but becasue there is no office in SA, I am unable to take them to court. Do not use meagsealed, they have caused nothing but more work. Very unprofessional and careless!