Metrolock

check icon 4.6 (36)

Opening hours

Monday:

9am-5pm

Tuesday:

9am-5pm

Wednesday:

9am-5pm

Thursday:

9am-5pm

Friday:

9am-5pm

Saturday:

On call

Sunday:

On call

Public Holidays:

On call

Service awards

Reviews for Metrolock (36)

Write a review
4.6
36 reviews
5 star icon
27
4 star icon
7
3 star icon
0
2 star icon
1
1 star icon
1
Service Rating
4.8
Quality Rating
4.6
Value Rating
4.5
Nick B.
1 review · 400 points
09 Feb 2024
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0
I don't usually do reviews, but

Rob was very professional and offered great solutions. He was on time and did a quality job at a great price!

ericae978
1 review · 400 points
14 Jun 2023
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Rob was great to deal with after an emergency call to replace of locks following a break in that morning. He was prompt, polite, efficient, friendly, well priced and provided excellent service. Thank you

14 Jan 2022
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

absolutely wonderful services - quick, reliable, very well priced, excellent work - highly recommend!

goannar
1 review · 600 points
verified email - 24 Dec 2019
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Very aggressive driving towards cyclist - coming up behind and leaning on the horn, on clear road.
Pointless stupidity.

bc17f8ea
1 review · 600 points
verified email - 03 May 2019
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Rob was absolutely great to deal with. Prompt response, excellent service, great communication. Our broken lock was replaced without fuss at a reasonable price. Would highly recommend.

margareth815
1 review · 600 points
verified email - 21 Dec 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Because they are good on time and value for money

andrewh434
1 review · 400 points
20 Jan 2018
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Friendly, great recommendations and extremely helpful. I am a fellow tradesman who met James on a job a few years ago and have been recommending him ever since.
I deal with a lot of trades and unfortunately know that a lot are terrible to deal with, when you find a good tradesman, you keep their number and use them time and time again, James' number is one you will keep.

jeffb690
1 review · 600 points
verified email - 14 Sep 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Had James and Rob Install Camera and Alarm System at my mother in laws place in reservoir wow service was fantastic , quality product, reasonably priced and unlike a lot of trades they cleaned up after themselves.

verified email - 22 Jul 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Brilliant service from James at Metrolock. We recently moved house and had all our locks changed. James took the time to listen to what we wanted, and got rid of the multiple keys we inherited by giving us one key for all the locks.
Not only that, he also fixed the lock on the outdoor gate which had rusted, took the time to find the right privacy lock for the powder room and also fixed a few sticky doors.
I highly recommend Metrolock - so professional and helpful.

amandac234
1 review · 400 points
14 Apr 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

These guys know what they are doing. They changed all of our locks for us when we bought our house, unlocked a window that had no key, and provided us with advice on alarms and external key systems. they are always friendly and helpful ...and their keys always work!

gregw43
1 review · 600 points
verified email - 10 Apr 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
4.0

Always good service, and they know their stuff. Very handy to me and always very friendly. I have been there several times and will go back again if I have lock problems.

MummaZ
#8 in Northcote VIC
1 review · 600 points
verified email - 19 Nov 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

All I can say is these guys are EXCELLENT! Very honest, trustworthy and definitely know their stuff! They spent time working on a lock solution for a custom gate when all other locksmiths said it wasn't possible! Excellent workmanship and customer service, very reliable and very reasonably priced! I will definitely be using and recommending Metrolock in the future. A++++++

silviag
#16 in Northcote VIC
1 review · 600 points
verified email - 18 Nov 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Have used Metrolock on several occasions. Keys cut immediately whilst providing a friendly service. Reasonable priced and great workmanship. Highly recommended!

matf1
#473 in
1 review · 650 points
verified email - 18 Nov 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Great to deal with, very customer focussed. Happy to spend time with me and resolve a keyng issue I had (not of their making).

verified email - 03 Nov 2014
Service Rating
2.0
Quality Rating
2.0
Value Rating
2.0

I rang to make enquiries about changing a few locks on doors and in particular two garage roller door locks. From the time that my call was taken by James, oh my lord- service, repore,knowledge and trustworthy. Never have encountered service like this. I work in Retail and I thought that I provided exceptional service but nothing compared to the service that I received from James. I am looking forward to George coming to attend. George did come to do the job however the price that I was quoted over the phone was very different from what I was charged. I must say George was not very customer service friendly throughout the process. Very dissapointed and I will not be using them again.

Approximate cost: $quoted $22.00 per 15mns, charged $25.00

jessicaa26
#63 in Reservoir VIC
1 review · 400 points
15 Oct 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Had a full house alarm installation. James and Rob did a wonderful job and were very accommodating to my requests (and my cats!).
Due to complications with the structure of my home a different alarm system from what was quoted needed to be installed though the initial quoted price did not change.
Great price, great service and my system installation commenced within less than 48 hours after being given my quotes.
Attention to detail is fantastic and the ongoing support offered upon completion is more than I expected.
Definitely recommend Metrolock and will use them for my next property.

babenreviewer 15 Oct 2014

it's so nice how they didn't charge extra for the modifications!

swetlana 18 Oct 2014

good

PrivateInvestigatorGeorge
#4 in Pascoe Vale South VIC
1 review · 600 points
verified email - 19 Sep 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Walking into metrolock has restored my faith in customer service. Metrolock exeplifies what customer service should look like. I had an issue with the ignition lock of my car that was resolved promptly and in a friendly attentive manner.Sometimes fantastic customer service cannot be explained in words, its more of an array of thoughts and feelings experienced and in metrolocks case, the thoughts and feelings were both positive and refreshing.If I have any other locksmith needs, I would definelty go back to metrolock and recommend them to family and friends.

lawrenceb1
#1 in Melton West VIC
1 review · 650 points
verified email - 11 Feb 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

New remotes for Garage. Great service great value. Did the job right there and then with no fuss, very friendly and helpful guys.

johng50
#5 in Moonee Ponds VIC
1 review · 600 points
verified email - 16 Dec 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Urgent lock replacement...these guys were the only locksmiths prepared to shuffle their schedule around to accommodate me. They arrived on time, completed the work in the time frame they estimated and even cleaned up. I can also say that their price was also very competitive having used locksmiths many times in the past. I'm very pleased and will be using these guys again. Thanks Rob and George.
John G
Moonee Ponds Vic.

mauriceo1
#10 in Thornbury VIC
1 review · 400 points
09 Nov 2013
Service Rating
5.0
Quality Rating
4.0
Value Rating
3.0

These guys are great. Can't fault them.
Patient understanding, know their stuff
Got a key cut somewhere else once. Crap
back to Metrolocksmiths and no problem
They easily solve what i found a very annoying niggling problem with a new lock - perfect advice and assistance

verified email - 08 Nov 2013
Service Rating
5.0
Quality Rating
4.0
Value Rating
4.0

Used the guys again had my investment property rekeyed for peace of mind for the new tenants. Great Melbourne Locksmith.

18 Sep 2013
Service Rating
4.0
Quality Rating
4.0
Value Rating
5.0

found and provided a missing component with advice at no cost. great customer service and will return

Approximate cost: $0

stevenh13
#11 in Thornbury VIC
1 review · 600 points
verified email - 16 Sep 2013
Service Rating
5.0
Quality Rating
4.0
Value Rating
4.0

I needed a locksmith to unlock a top box lock on a scooter - Rob's service was second to none! Great rates and great service!!

leahw11
#6 in Preston VIC
1 review · 600 points
verified email - 11 Sep 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Fantastic staff, very friendly and extremely helpful. Incredibly fast service would recommend these guys to anyone. Thanks Metrolock

joannet13
#29 in Northcote VIC
1 review · 400 points
04 Jun 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Lost keys to my 2002 Holden Astra. Guys there were good on price and fit me in there busy day! Rang a few people there price was very competitive!

MarcA293
#5 in Northcote VIC
1 review · 610 points
verified email - 31 May 2013
Service Rating
5.0
Quality Rating
4.0
Value Rating
4.0

Rob looked after me at each instance and I have to say that he was proactive in his service, friendly, helpful, great when I had the kids with me earlier this week, and prompt when everything came together and he could solve my car remote problem. Really great, thanks Rob!

stabis75
#1 in Lalor VIC
1 review · 605 points
verified email - 24 May 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Had a lock repaired as it wouldn't lock on my way to work came within 30 minutes fixed it and were really honest and friendly.

Icy006 25 May 2013

Wow. Great!

katem74
#1 in Fairfield VIC
1 review · 605 points
verified email - 08 May 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I went in with 4 locks needing immediate rekeying and was met with helpful, quick, high-quality service.

verified email - 20 Apr 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
3.0

I signed up to WOMO just to review this business. I would say that my experience of their customer service ranks among the highest I've encountered anywhere. As an example, the first time I visited, I'd just arrived in Australia. The shop had just closed, and I needed a couple of keys cut. The gentleman saw me there and opened up the shop just to help me out, and when I was a couple of dollars short of the cost of the two keys I'd had cut, he told me not to worry about it and to enjoy my time in Australia. I've been back a few times since then over the past year, and service has been of a similarly unfailing high standard. Friendly, efficient, customer focused - a real pleasure. Thanks!

verified email - 10 Apr 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Had new locks alarm and cctv install great service. REAL TRADESMAN EVEN CLEANED UP after themselves:)

babenreviewer 11 Apr 2013

ahaha that's always a relief!