MetroMovers - Furniture Removals

4.8
based on 579 reviews

  • Melbourne, VIC 3000
    Storage facilities and moving depots in: Melbourne VIC • Sydney NSW
  • Visit our website
  • Opening Hours (Friday: 8:30am - 5:00pm)
  • Payment methods
    Cash • Visa • MasterCard • American Express
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579 reviews about MetroMovers - Furniture Removals

verified email - 30 Oct 2013

After 21 years we moved to a new property. Chris and his crew comprising Ken and Blake did a mgnificient job of loading our furniture and what seemed like thousands of boxes in record time. Their complete professionalism and obvious experience made the whole exercise stress-free and everything arrived safely at our new home.

verified email - 28 Oct 2013

I had settlements on both of my properties on the same day. I had expected a nightmare of a day. NOT SO! the Metromovers people did an amazing job. They were very careful with my furniture but managed to do my whole move very quickly and worked within both of the settlements times. I really appreciated the free portable wardrobes for my dresses and work suits and the fact that there were absolutely no hidden costs (something I had experienced with a previous removals bunch)
The Metromovers movers were very polite to me and they showed a lot of respect for my home. I was yet again a very happy customer.

Approximate cost: $149

verified email - 22 Oct 2013

I have used these guys to move house. All our furniture arrived in perfect condition and couldn't fault a thing. The guys were really nice and friendly.

verified email - 15 Oct 2013

We moved office last Saturday and the move was handled professionally and with care...nothing rushed. Chris headed up the removal team and did a great job and Krystin handled all the admin and documents with efficiency. I would highly recommend Metro Movers to anyone moving office, house or unit as they know how to do business and deliver a high quality service. Our move went smoothly and quickly.

verified email - 15 Oct 2013

We hired MetroMovers to do our pre pack (day prior) and our move.
One of the packers did a really outstanding job, packing things in very tightly with butchers paper - but the second was hopeless - really just dumped everything in boxes roughly, with minimal padding. All our hats and my collection of designer leather handbags were all crammed together in a box without protection. The bags/hats are all horribly bent out of shape and there's a deep, 2 inch scratch on one of the bags. There was also a hammer packed in loose with a collection of fine china teacups.
The movers were quiet fast and efficient also. However, they did not bring any couch covers, mattress covers, portable wardrobes or plasma tv covers as had been requested and confirmed. They still managed pretty well despite this, but as we have a white couch, we eneded up with a number of scuff marks that should have been avoided, and some damaged picture frames (as not enough boxes had been brought for them). TV was fine at least, but it's frustratin as we went with MM because of the higher level of service they offer, and all these things should have been easily avoided. Plus a level of service that we paid for, but did not recieve.
We did report the issues, however it's been two weeks and we haven't heard anything back.
While I think the first packer was excellent, unfortunately the company did not deliver overall, and so I can't recommend them.
Disappointing, after having heard so many good things from others.

Approximate cost: $1500

Dear Keschey,
Thank you for your review in which you have provided some positive feedback, however, I understand that the reason for posting this review is that you were not entirely satisfied with the service provided by Metromovers. It is always our intention to provide customer satisfaction with each and every relocation. It is clear that this was not experienced by you on this occasion. I apologize if your initial report has not been addressed. Please contact our offices so that we can discuss and provide a resolution for your concerns raised.
Kind regards, Metromovers Customer Service Manager

keschey 15 Oct 2013

We already contacted the business a few weeks ago, and I postponed my review to see what the outcome was. I was told it was "being investigated" and we haven't heard a thing since.

verified email - 03 Oct 2013

I moved with this company. They did a really fast and professional job, they were careful and everything arrived in safely. I would recommend to others very happily!

verified email - 20 Sep 2013

We re-engaged Metromovers to finish off the move that we started about 18 months ago. To our delight, the same two removalists in Jinder and Matt arrived on our door stop 18 months later. I was really concerned about the mud and wet weather so I asked Head Office in advance if the removalists could bring a change of shoes so that mud was not walked through the house. Jinder and Matt brought their change of shoes and changed them everytime that they went from filling the truck to emptying the truck - they are a pair of legends. They too extrame care as not make any walls and even helped unpack and set up our washing machine and dryer that the Good Guys delivered on the day. I could not recommend Jinder, Matt ans Metromovers highly enough.

verified email - 18 Sep 2013

MetroMovers moved us from a house to a city apartment with awkward access and the whole thing went 100% smoothly. I needn't have had any concerns. From the helpful, friendly and efficient young lady (Kristin) who took my call and organised everything, to Chris in operations, and then the fabulous removalist team (Chris, Steve, Blake and Ken), the whole thing went off without a hitch. No dramas - they handled it all smoothly and calmly. Everyone at Metro movers is so polite and helpful and efficient. Can't recommend these guys highly enough.

verified email - 08 Sep 2013

I recently helped a friend move with this company. I think they did a great job and were very professional about it. they were careful with items and everything arrived in one piece and safe. would recommend to others

verified email - 05 Sep 2013

We had a disaster day. Our original movers turned up an hour late and the truck broke down and they couldn't fix it. We rung MetroMovers and they were there in one hour.
They were totally professional, gave us loads of advice and options about how to get the job done quicker and more economically and they worked really hard, on a really hot day to move us as fast as possible because of the initial delay with the other movers. I cannot recommend these guys highly enough they were brilliant. they saved us.

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