Ministry Of Cleaning

3.5
based on 20 reviews

  • Melbourne, VIC 3000
  • Visit our website
  • Opening Hours (Friday: 7 a.m. to 10 p.m.)
  • Payment methods
    Cash, Bank Transfer, Paypal
Write a review

20 reviews about Ministry Of Cleaning

verified email - 28 Apr 2023

WHY CANT I GIVE 0 STARS?
This is the worst cleaning company I have ever used. They are complete con artists. Happy to agree a price with you to win the business, but they reserve the right to change that price on arrival - which they did to me by an extra few hundred dollars knowing it was too late for me to back out (it was an end of lease clean) They also tried to cancel on me at the last moment by pretending their car had broken down, only to arrive on time when I demanded they arrive.
Ended up costing me $700 for a small 2 bedroom apartment. Approx 3hrs work all up. I also had to pay for their parking. Do your research as this ended up being double what most of their competitors charge.

Approximate cost: $700

21 Sep 2022

Brilliant service by the Ministry of Cleaning team. They arrived quickly and got straight into extracting all the water out of my carpets that was a result of a burst toilet pipe. They worked late into the night to make sure they got the job done - and they did it well!

verified email - 17 Jun 2022

They cleaned my carpets 2 weeks ago. I booked them for this weekend to clean house which they agreed. Rang yesterday and today to find out what time they are coming. They won't answer phone or text messages. Very unprofessional. Will not be recommending. Cannot be relied on. Do not use this company

verified email - 20 Aug 2021

Absolutely, they went over and above, very thorough, fair prices and keep you well informed all the way. i would thoroughly recommend Ministry of a cleaning for End of Lease cleaning, industrial cleaning, hoarding and squalor, carpet steam cleaning and more.

verified email - 16 Aug 2021

"Please guys dont fall for them , they are not professional cleaner they charge extra after leaving some parts (100 dollars they charged me aprt from 650 they quote for work) , very pathetic service List of pathetic services 1) garden moving and weed removal -- they are not even qualified to do this and they give irritating reason this is how we do it and and leave the green waste for the grass to grow 2) kitchen cleaning -- The real estate guys called them 2 times still the cleaning was not upto the mark (dust was still found , they charged 550 for cleaning but still i helped them cleaning marks on the cabinets etc) , reasons were sir we cannot clean more than this etc 3) The finishing is very bad ,once they complete the second visit , they will ask you email in front of them that service is good which i found to be provoking 4) They are not busy till the time you have not paid once you pay they be busy like hell 5) Customer service is very pathetic same people who come to clean manage the emails as well so overall only carpet steam cleaning , other appliances ,cabinets where was only thing they did a fair job Please choose someone more experience or atleast have time for the work as they are always inn hurry to finish "

Approximate cost: $750

verified email - 30 Jun 2021

Deep did an amazing Job and Mick was very professional organizing the service. Will definitely use again

verified email - 11 Jan 2021

I recommend to stay away from this business. When I booked for the carpet cleaning, they supplied me a confirmation under someone else's details. I am still worried if my details will be sent to other people as well.
The carpet cleaning service itself was terrible. Our carpet has got some stains already, instead of cleaning it out, they made it worst and bigger size. It took 3 days full on very hot day (it was 28-30 degrees) even on the 3rd day some areas were still damp. This made me question if their machine suck up all the water or not. On the cleaning day, I asked the technician how long does it take to get the carpet dry. He responded "six hours"..this is clearly a misleading. Please stay away from this business. I was paying $140 for 3 bedrooms and ended up with ruined carpet, really not worth it.

Approximate cost: $140

verified email - 04 Jan 2020

Used ministry of cleaning for a bond clean.

verified email - 26 Feb 2019

I was extremely disappointed in the service I received by this business.
I booked a 2 hour house clean ($70) hoping for it to be a regular monthly thing. I explained to the cleaner what I wanted, and then left the house to do errands. I came home to what I would rate a 2.5 out of 10 cleaning job. I felt like he could have accomplished what he did in the space of 30 mins, not 2 hours. I took photos of the issues I noticed (shower not cleaned, floors not cleaned, sink not cleaned etc) and made a complaint to the company. They gave me 2 options - have the same incompetent cleaner come back to address the issues, or give me a $15 refund. I explained that I believed neither of those options were good enough in these circumstances and I expect a lot more from a professional cleaning service. They did not acknowledge the poor job done in the photos I attached, and replied only minimally to my detailed concerns. In the end I did not want to pay $55 for my house not to be cleaned (if I took the refund) so I opted for the cleaner to return. Well... he showed up at our house with 3 friends with him (that were not assisting with the clean)!!! This is extremely appalling and unprofessional. I am shocked at what this company believes is appropriate and acceptable. I would definitely not use the service again and would strongly recommend for anyone else considering this business so go elsewhere instead.

Approximate cost: $70

verified email - 13 Jun 2018

They contacted me after I mentioned in FB that looking for cleaner. Booking was easy but the quality of work is very poor.
I can feel the dust on carpet after the cleaning.

Write a review

Business Owners

Want more customers? Join the Happy Customers Program to promote your business with word-of-mouth.

Get a professional looking profile with no advertisements, access tools to attract more customer reviews, receive free marketing materials, use the Live Reviews Widget on your website, plus lots more...

See how it works

Upgrade Your Account

Need an expert?

Tell us more about your job and get quotes from local experts.