MLB Removals

Booked in for 8am they show up at 4:30pm
They left items behind that would not fit due to small truck
Very stressful experience

Connor and Lawrence did an amazing job - managing to move my stuff in even less time than estimated. They were friendly and careful with my belongings, and I would unquestionably call on them again for my next move. Thank you both!

DO NOT USE MLC Removal!!!!!! Movers arrived late. A few hidden costs added to my final bill that was not mentioned to me by head office or the driver. Not reliable or efficient movers.

I regret hiring this company for my move last week. Made my booking 2 weeks in advance. They called me the night before the move saying that they had to reschedule my move from 7am to 10am. I said that it was fine as long as it's not later then that. They said no they will be there at 10am and that movers would call me when they are on their way.
On the day of the move I had not heard from the movers by 10am so called the head office just for an eta. Was told the driver was picking up a truck and should have been at my location at 10 but they would call the movers for an update and call me back. At 11 am still no call so I called the head office back a few time. Finally someone picked up. They said the movers were already on their way to me. I asked if the movers could call me because I want to know roughly what time they would be there so I could make my way to my storage unit to meet them. The movers called me and said they just left wherever they were and still 45mins away. They finally arrived at 12. They started puffing and looked tired 10mins into the move. They complained and said they would have to charge me an extra hours work for heavy lifting. I had not been explained this over the phone when I rang to get a quote and when I made the booking. Hidden cost! The items I was asking them to move was normal household furniture and white goods not industrial sized machine. They continued to complain throughout the whole move. They told me they were use to moving for builders for display houses which used light furniture.
When they came back to my storage unit for the second trip, I waited for them at the front so I could let them in. I noticed they drove past it. I thought maybe they forgot which street to turn into and would do a u turn and come back. 15mins later they arrived back at my storage unit with hot food and coffee/drinks. They obviosuly went and got some lunch. I wouldn't had minded if they had mentioned it to me or apologised for making me wait but they didn't. They didn't even deduct that time from their total hours worked.
2 truck loads later it reached 6pm so they couldn't work anymore as they were tired and it was dark. I had more more items which I had to move myself and transport on multiple trips the next day in my own car. I also had some furniture I wanted assembled but they ran out of time for that too so I had to assemble those myself too.
I also had to pay extra for the use of their blankets during the move. I was not advised by head office when I rang for a quote and to make the booking or the movers until right at the end when it was time to pay them. Another hidden cost!!!
Found out that they didn't have to pick up a truck. That was just head offices excuse. The movers did another job at 7am which head office squeezed in and pushed our job back. This was also why the movers were tired by the time they arrived to start our move at 12.
I DO NOT RECOMMEND MLB removers!!!

I booked a 1 bedroom move 2 weeks in advance for early morning Friday, they rescheduled on the day to 1pm and then canceled on me at 2pm. Then rescheduled for Monday afternoon which they also canceled at the time they were meant to arrive - they did not call to tell me they couldn't make it, I had to call them to see where they were. Finally they 'guaranteed to be at mine at 6.30am the following day which they arrived 30mins late. The move damaged much of my wooden furniture and was very slow resulting in an expensive move.

Please don't use this website to review this company. Use 'product review' as they are verified customers. MLB frequently post fake reviews on websites that do not verify authenticity.

Thomas and Sean were incredibly professional,friendly and exceptional at moving our furniture safely and quickly from one location to the next.
I have used them twice and would not hesitate to recommend them to family and friends

We booked MLB removals for a short 10km move to a new property. We booked because they seem to have robust guarantees in place for damage to anything being moved. When booking, they were responsive, and easy to deal with.
On the day of the move, things were far less easy. They were about 4 hours late (frustrating when you have elevators booked in building etc). They did not communicate this at all, I have to chase them up.
The 2 guys arrived, and were friendly, but clearly not experienced in moving. One was a backpacker who just had the job to make money.
We had paid for the "Premium Protection Package" which offered shrink wrapping and additional blankets for items being moved. This service was not provided. Numerous time we had to ask items to be handled more carefully, not be pulled, pushed and dragged along various surfaces (Concrete, carpet and concrete stairs).
Due to the mishandling, our expensive sofa has been damaged. I had a great deal of trouble contacting MLB to try and resolve the issue (couldn't get through on the phone, no response to emails, no response to messages on social media). Only after I wrote a message on a public forum did they respond, ask me to remove it, and say someone would be in touch.
Someone did finally get back to me (which took about 3 weeks). They offered $50 to resolve the issue, which of course was not at all reasonable. They said that would cover the cost of the "premium protection package". I responded to let them know that was not adequate (each time an email is sent to them it takes around 3 days for them to respond, so this has been a VERY long process). After attempting to say I did not read the terms and conditions (which I have, and have met each one of them), they have come back to say that $100 is their final offer.
I am now going to the ACCC, and WOULD NEVER recommend they be used for moving anything. Avoid at all costs. Terrible.

Approximate cost: $450

Kai and John from Brisbane are true gentlemen. They moved my furniture with care and expertise. I would recommend them to anyone wanting an easy, hasslefree move.

Booking was prompt and very friendly one day prior with Laura. Brian and Jack were fantastic, excellent communication and took great care in getting my fridge out and relocated. Highly recommend MLB. Thank you to you all !

Adam and Owen were great! They packed up everything quickly and efficiently, wrapped our items in protective blankets and were very friendly. They got all our furniture up narrow stairs and through small doors, quickly and without a scratch or mark on the new house. I will be using this company again.

MLB really make moving easy! I was delighted with my service from start to finish. The boys were friendly, helpful and most importantly extremely careful with my belongings. I will be using this company again in the future and would highly recommend them. Cheers again!

Amazing service and staff! I couldn't be happier with my move. It went perfectly smooth and quick. I would definitely use them again and recommend them for anyone that wants a hassle free, friendly move! Thanks so much.

It was a great experience with this removal company. We had an emergency move this week. They were able to help us out quickly and send us a team two days later. All items have been transported with no damages. Everything went well, they made it easy and stress-free.
Thank you for sending such a nice team!

Brilliant service! I had the best experience with this company. From the booking process until the service completion everything went very smooth. The service is truly fantastic, so I would say the price is more than responsible. I would recommend.

Wonderful service! Excellent. The two men were polite, friendly, patient, very efficient, and didn't mumble about some of the heavier furniture that they carried. They took great care with our things, helping dismantle a few pieces and also wrapping, and they were kind to our five year old despite a busy and heavy workload. Many thanks.

Fantastic experience - they were prompt, friendly, always kept communication going and got the job done. Very happy customer. I would highly recommend MLB

Brilliant Service! Absolutely brilliant service from start to the end. If I am ever daft enough to move again I would not hesitate to use this company again. Thanks MLB

This is absolutely one of the best removal company I've ever used! Both men were very helpful, friendly and the most important - INCREDIBLE FAST! I've never had more pleasant removal before, with assurance that all fragile items are properly secured. Definitely recommend these people to everyone! :)

Spoke to MLB and was given a quote for a 1.5 hour job $230 (no mention of GST ) with all the extra such as blankets and insurance.
Two back packers in a budget truck turned up, 1.5 hours late and stated that the job would take 2 hours. They wasted time slowly moving items (small items) and midway through the move stated they had to repack the truck because they missed an item that needed to be packed first (I had advised them of all the times they needed to move and an email was sent at the beginning of the booking to advise what needed to be moved) . My brother and I moved half our stuff down to hurry the process and they continued to take their time. 2 hours and 40 mins later they demanded $418 for a 3 hour job and held our items hostage until we paid them.
They have yet to respond to my email.
WOULD AVOID AT ALL COSTS.

Approximate cost: $418

booking was 11am and delay till 4pm and still no show, i had to speak to apartment building manager 3 times to cancel and re-booked moving lift to avoid to cause inconvenience to building residents. Eventually i still had to cancel the moving coz the truck and the guys were still late no show so no more lift booking for apartment building after 5pm due to peak hours for the lift. really wasted my whole day of 7 hours waiting around for them to come and missed the day to move so pushing back to another week due to my job....what a waste of my time and my only day off for nothing and still couldn't get my moving stress free

Kyle and Joe were amazing nothing was to much trouble. They arrived at the time they said they would and worked very hard to ensure my move was stress free. I would recommend MLB to anyone

Approximate cost: $300

I’ve moved twice already with MLB Removals service. They have a very professional service. They came on time, look after my delicated furniture and fragile machines. They did an amazing job and I would contact them again in the future! I highly recommend them!

On time & the guys did their utmost to help with my small removal job . Email confirming job as soon as booking made. Early phone call 25 mins out on the day. Went like clockwork. cheers

Approximate cost: $200

MLB removals were brilliant both the guys worked so hard. I would highly recommend Jake & Craig. Nothing was a problem. Jake had a solution for everything. These boys worked amazing together non stop. 10 hour move was huge.. so pleasant a pleasure. Made the stress of moving so much better. There was no stress!

They guys did and amazing job and took great care with packing and handling the furniture! Highly reccomend them.

The guys were great, they were experienced and took care while moving my expensive furniture. The only complaint I had was with difference in the original quote and the final price , I was quoted $100/hour for the 2 guys and the job took 2.5 hours, my bill came to just over $400, there were a lot more extra cost that aren’t provided at quote time . But over all I was happy that everything arrived safely.

Joel and his offsider were courteous and extremely helpful in getting me moved. They explained everything to me as we went along and I would have no hesitation in recommending your services. 5 star all the way!

Both boys were great and fast. They didnt waste any time. They were very sufficient!! Well done. Id say give them a promotion

Approximate cost: $270

I have moved 9 times in the last 7 years and this is the best experience I have had with removalists the boys were the best I've come across

Could not recommend more highly. Didn't stop working and very polite. Will be using them next time I need a hand moving.