Monarch Removals

4.1
based on 18 reviews

  • Sydney, NSW 2000
    We service all NSW. Interstate movers.
  • Visit our website
  • Opening Hours (Saturday: 24/7)
  • Payment methods
    Cash Card Bank transfer

18 reviews about Monarch Removals

verified email - 10 Mar 2024

Worst removal company in australia

Monarch Removals are without doubt Australia's worst removalists.

They don't arrive on time, they don't communicate AT ALL, they are rude, careless, break your possessions and have zero care factor.

My strong advice to anyone wanting to use their services is run a fricken mile and find another removalists company, find a man with a van over these COWBOYS.

At the very least your stuff will arrive on time, non smashed into oblivion and without rude and removalists that can't speak a word of English.

ABSOLUTELY THE WORST REMOVAL COMPANY IN AUSTRALIA.

Approximate cost: $2500

verified email - 18 Apr 2022

Monarch did not live up to their promises on their website, or the receptionist on the phone who took my deposit.

They tried to cancel my move a couple of hours before pickup. We were packed, we had no where to stay. After some insistence, they agreed to honour the booking. Turned up late, and did not pack our belongings as described on the website. Did not take an inventory. Did not wrap mattress or other important items. The removalists were rough. They even had a different name...Monarch was not on the truck. They said they were sub-contracted.

They arrived several days late. Giving reason that they had to move our belongings to another truck. On arrival, different removalist again. Again, subcontracted.

Items were smashed. Furniture broken. And a couple of boxes missing . We had a box not belonging to us. I advised Monarch and never heard of them. Inside that box were smashed champagne glasses. No identification was on that box, and my guess, those people have our missing boxes.

A bad experience. And a move made all the more stressful. I paid a full price for a removalist that I expected to be professional. Monarch is not professional. Avoid at all cost. Not worth the stress. Moving is a big event, and care and protection of our belongings is not something Monarch do.

Approximate cost: $2000

verified email - 29 Dec 2021

Before you consider booking with these guys, please read this carefully. This was easily the worst business I have ever had to deal with. In context, I have done many moves without any hiccups prior to this experience. My encounter was nothing short of terrible, and let me explain why.

I booked with Monarch, and they were quick to take my deposit. After paying this money, their communication was non-existent. I had booked for a specific date, as they had promised in their confirmation email. In the lead up, I did not receive a single follow up email with information of their arrival. I rang 10, 3, and 1 day(s) out to find out an estimated pick-up time. The reception could not give a clear answer, only that the driver would ring me in the morning to confirm a time. The day arrived and I heard nothing. After another 4 calls on my end, the driver rings at 5pm and says they cannot come today, with no sincere apology. They bluntly say that they will come sometime in the afternoon (the following day), but again without any specific arrival time.

The next day comes, and they arrive in the afternoon (again no call in the morning to confirm a time with me). The drivers were blunt, unfriendly, and at times rude. You could tell they did not want to work, and it showed in the way they ‘attempted’ to pack the track. I helped to move as much as I could outside and close to the truck to save time (with zero appreciation). Nearing the end of the move, it was obvious they were unable to fit all our stuff. The drivers’ apologised, then said they had to get on the road. Leaving myself and my partner stranded outside with our remaining belongings. I rang the company and was left on hold multiple times (this is at approx. 5pm. When we were meant to be on the road to move interstate as early as possible). Reception confirmed that the ‘truck manager’ would ring me back, and then left for the day. It wasn’t until 90 minutes later, the manager rings. The manager (who I won’t name) was rude, and clearly rang to save his own hide, rather than show support, apologies and solutions. He essentially blamed me for items not fitting onto the truck, and said that he would pick up the rest of our items “free of charge”, sometime in the evening the next day. As we were already late getting home (by 2 days now..), we decided to make our own plans to get the rest of our belongings home.

It is important to note that I emailed an update list of what was coming on the truck. I had no email response, so I rang the reception approx. 10 days out, who emphasised that there would be plenty of space for the extra items on the list (and there wasn’t..).

Monarch removalists left us stranded on the street, with essentially no accommodation, a trailer worth of our belongings, and no sympathy whatsoever. During the whole process, they were unprofessional, and could not care less about the customer. I cannot stress this enough, DO NOT go with this company. Do your research and spend a bit more money to go with a high quality service. An interstate move is stressful enough – don’t let this add to your worries.

Also important to point out – the removalists ended up breaking the lift at the storage facility due to not following clear instruction. This will be something they will need to fund for repairs – how unfortunate. I cannot report on how my belongings have travelled, but based on how they packed everything, it is an area of concern.

verified email - 01 Dec 2021

Would not recommend!!! Booked Monarch in a few weeks before we were ready to move. We told them we had a strict timeline for moving due to Settlement times, and they assured us that this would be no problem at all. When they were half hour late, I phoned to follow up how far away they were. We were then advised that they were broken down, and wouldn't be there until late that evening, or even the following day. They were rude, un-apologetic and terrible to communicate with. What was already a stressful situation was made 100% times worse. Strong Movers in Narangba ended up helping us out at the last minute - would absolutely suggest giving them a call over Monarch any day of the week.

24 May 2021

This company is great, and ROY and HEMY were absolutely amazing!! I will call upon them everytime I or my family and friends need a removalist. They were accommodating, efficient, polite and took care with all my belongings. You guys are great and will definitely recommend you to everyone I know! :)

16 Mar 2021

Monarch Removals did my move and were excellent. Turned up bang on time and made the entire move easy and stress free. Handled everything with care, were super friendly and just got on with the job, no hassle. Can be really hard to pick a good company to do a house move - so glad I found these guys!

08 Dec 2020

From the get go this company is great. Our move was from Victoria to NSW. The removal guys kept in contact with us from the start, calling us continuously to let us know their time line and they arrived at a time just as promised. The removal was perfect to say the least and absolutely hassle free. All care was taken with our items and could not recommend them highly enough. Thanks Maurangi and Dan, you did a wonderful job and so friendly. Cheers from our family.

23 Nov 2020

Sam and Saif were exceptional. They took great care with my furniture and other belongings, they worked efficiently and did so with a smile. They made a stressful process so easy. I can't speak highly enough of them. Also, Mia and Seline on the phone were wonderful, so helpful and understanding. They communicated everything really well. I'll definitely use Monarch if I move again.

27 Oct 2020

Stress free and very reliable. They called 1hr and 30mins before arrival. Very respectful went above and beyond and made my move like it was there own. Wouldn’t fault them thanks again to Roy and his team bunch of legenda.

20 Oct 2020

Would highly recommend, couldn’t be happier.

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