5 reviews about Monkey Mania

verified email - 16 Nov 2015

We've only been here a few times as it is not really local for us however Monkey Mania is probably the biggest and most impressive play centre that we've visited in the Macarthur area. You do pay a little more here but I suppose there is more bang for the extra few bucks. Unlike the play centre just down the road, you can pretty much keep an eye on your kids without having to chase them around corners but once they are in the biggest of the play areas, you will only catch glimpses of them (though I guess that's the same everywhere). We've also attended a birthday party here and were impressed enough to look into hosting a party of our own at MM, too. It offers something for kids of all ages.

Anonymous
verified email - 05 Jan 2014

I took my 2 kids here youngest being 8 months and she loved it! They have 3 areas to cater for all ages and the parents viewing area is good as you can see the children at all times.

I did however think $12 was quite pricey for an 8 month old and more for the 9 yr old. Food is average pricing you would expect anywhere.

Approximate cost: $10+

verified email - 09 Jul 2013

My kidlets loved it here but I would think before trying it out again, if ever.
Greeted ....well actually not even greeted, served by an older lady who looked like she had just rolled out of bed ( no personal presentation skills at all for being the face of the company on this day) I find it extremely disappointing that not only the charge for children is high but to charge for an adult but say you can get a free coffee is just plain rude..... it's not like you have a choice of sending the kids in without the adult!!!
The air ball section was an absolute hit with many different aspects to it however one section had a roof leaking above it and instead of closing it down they put a piddly sign over the water??
Cafe staff had no idea and the wait for our free drinks was over half an hour then when asked for a weak coffee they didn't bother.....
Upon leaving the reception staff looked up and couldnt even muster a smile or a thank you for your business or have a nice day or hope to see you again....
Where has customer service gone??

Monkey Mania 01 Aug 2013

Hi there,

Thank-you for taking the time to review us, we do appreciate the feedback.

We are very sorry to hear your experience was not up to standard.

Please can you email us at [email protected] so we can discuss further.

Thank-you!

verified email - 08 Jul 2013

This playground is very well set out, there is plenty for the children to do, and parents can go on most things with the children which I thinks is a very good idea, instead of just having to watch. The blow ball machines are a real hit with most of the children however the noise does scare them until they know what it is. The cafe seems to be reasonably priced for quick snacks and drinks. The area is quite clean which is another bonus. We will be back

verified email - 18 Jun 2013

Visited here with my kids last week. It's a new centre, and I was pleasantly surprised with the equipment. The managers there are fantastic, and I will be visiting again for the school break. Check it out!

Approximate cost: $50

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